Bandwidth vs. Webex Connect

Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.

Incentivized

I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers.

Incentivized

• Bandwidth has great customer service. They are all friendly and super helpful.
• They are innovative and constantly updating their APIs, UIs, and products they offer.
• Their UI and API are user friendly and intuitive.

Incentivized

• A good Omnichannel with (Social Media, Chat, E-mail)
• Chatbot that bring the answers to our customers
• Flow Builder with Cards that are interconnected

Incentivized

• Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
• Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
• SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.

Incentivized

• A high end application UI suffocates on low end hardware, so a "lite" version should be there
• SDK integration is messy for starters

Incentivized

I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.

Incentivized

Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.

Incentivized

Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together.

Incentivized

• We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.

Incentivized

• It save on cost as automated bots reduces needs for more agents.
• It increases revenue through customer satisfaction as they remain loyal.
• It has great analytic capability which helps us optimize campaigns to ensure maximum effectiveness in cost.

Incentivized