What users are saying about
Basecamp
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
1147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 1147 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
Project Management

7.8
Basecamp
78%
Replicon Polaris PSA
Feature Set Not Supported
N/A
Basecamp ranks higher in 14/14 features
Basecamp ranks higher in 14/14 features
Task Management

8.2
82%
112 Ratings
N/A
0 Ratings
Resource Management

7.8
78%
93 Ratings
N/A
0 Ratings
Gantt Charts

7.2
72%
38 Ratings
N/A
0 Ratings
Scheduling

8.3
83%
89 Ratings
N/A
0 Ratings
Workflow Automation

6.6
66%
66 Ratings
N/A
0 Ratings
Team Collaboration

8.6
86%
112 Ratings
N/A
0 Ratings
Support for Agile Methodology

7.5
75%
46 Ratings
N/A
0 Ratings
Support for Waterfall Methodology

8.0
80%
42 Ratings
N/A
0 Ratings
Document Management

7.8
78%
106 Ratings
N/A
0 Ratings
Email integration

7.9
79%
93 Ratings
N/A
0 Ratings
Mobile Access

8.6
86%
91 Ratings
N/A
0 Ratings
Timesheet Tracking

7.1
71%
42 Ratings
N/A
0 Ratings
Change request and Case Management

7.4
74%
52 Ratings
N/A
0 Ratings
Budget and Expense Management

7.8
78%
38 Ratings
N/A
0 Ratings
Professional Services Automation

7.6
Basecamp
76%
Replicon Polaris PSA
Feature Set Not Supported
N/A
Basecamp ranks higher in 4/4 features
Basecamp ranks higher in 4/4 features
Quotes/estimates

7.9
79%
29 Ratings
N/A
0 Ratings
Invoicing

6.7
67%
25 Ratings
N/A
0 Ratings
Project & financial reporting

8.2
82%
33 Ratings
N/A
0 Ratings
Integration with accounting software

7.7
77%
27 Ratings
N/A
0 Ratings
Attribute Ratings
- Replicon Polaris PSA is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.4
Basecamp
84%
139 Ratings
10.0
Replicon Polaris PSA
100%
4 Ratings
Likelihood to Renew

10.0
Basecamp
100%
27 Ratings
Replicon Polaris PSA
N/A
0 Ratings
Usability

7.8
Basecamp
78%
15 Ratings
Replicon Polaris PSA
N/A
0 Ratings
Availability

10.0
Basecamp
100%
10 Ratings
Replicon Polaris PSA
N/A
0 Ratings
Performance

7.3
Basecamp
73%
8 Ratings
Replicon Polaris PSA
N/A
0 Ratings
Support Rating

8.6
Basecamp
86%
55 Ratings
Replicon Polaris PSA
N/A
0 Ratings
Online Training

5.0
Basecamp
50%
1 Rating
Replicon Polaris PSA
N/A
0 Ratings
Implementation Rating

7.7
Basecamp
77%
8 Ratings
Replicon Polaris PSA
N/A
0 Ratings
Likelihood to Recommend
Basecamp
Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Director Of Operations
Clearfire, Inc.Internet, 1-10 employees
Replicon Polaris PSA
It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.

Verified User
Engineer in Engineering
Computer Software Company, 51-200 employeesPros
Basecamp
- Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
- The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
- Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.

Verified User
Project Manager in Marketing
Design Company, 1-10 employeesReplicon Polaris PSA
- Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
- It's so easy use & maintain.
- Support team is really impressive, seem to know their product.
- Reporting is a breeze.
Project Administator
SuperChoice ServicesFinancial Services, 51-200 employees
Cons
Basecamp
- High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
- Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
- Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Senior Graphic Designer
Oregon State University MarketingMarketing and Advertising, 1001-5000 employees
Replicon Polaris PSA
- Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
- Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
- There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
- Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
Administrative Assistant
Centroid SystemsInformation Technology and Services, 51-200 employees
Pricing Details
Basecamp
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$99 per month
Basecamp Editions & Modules
Edition
Basecamp Personal | Free1 |
---|---|
Basecamp Business | $992 |
- Limited Capabilities
- Per Month [Unlimited Users]
Additional Pricing Details
—Replicon Polaris PSA
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Replicon Polaris PSA Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Basecamp
Basecamp 10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.

Verified User
Account Manager in Marketing
Marketing and Advertising Company, 11-50 employeesReplicon Polaris PSA
No score
No answers yet
No answers on this topic
Usability
Basecamp
Basecamp 7.8
Based on 15 answers
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.

Verified User
Professional in Marketing
Health, Wellness and Fitness Company, 501-1000 employeesReplicon Polaris PSA
No score
No answers yet
No answers on this topic
Reliability and Availability
Basecamp
Basecamp 10.0
Based on 10 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Developer & Designer
LMK Web Design and ConsultingInformation Technology and Services, 1-10 employees
Replicon Polaris PSA
No score
No answers yet
No answers on this topic
Support Rating
Basecamp
Basecamp 8.6
Based on 55 answers
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Jemully MediaMarketing and Advertising, 1-10 employees
Replicon Polaris PSA
No score
No answers yet
No answers on this topic
Implementation Rating
Basecamp
Basecamp 7.7
Based on 8 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Marketing Content Manager | Social Media | Newsletter | Blog | White Papers
360trainingE-Learning, 201-500 employees
Replicon Polaris PSA
No score
No answers yet
No answers on this topic
Alternatives Considered
Basecamp
Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Senior Financial Analyst - Cost Analytics
Lowe's Companies, Inc.Retail, 10,001+ employees
Replicon Polaris PSA

Verified User
Engineer in Engineering
Computer Software Company, 51-200 employeesReturn on Investment
Basecamp
- It has saved me time when having to get the same message out to multiple restaurants
- It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
- The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
Director of Operations
Kome Sushi KitchenRestaurants, 11-50 employees
Replicon Polaris PSA
- No negative; we just use it for timesheets.
Associate Director, Digital
Resolution AgencyMarketing & Advertising, 51-200 employees