Name Brand, lightweight software that you can set up overnight
May 17, 2021

Name Brand, lightweight software that you can set up overnight

Blake Baron | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Basecamp

We use [Basecamp] as a small team to track our team's coverage on different ticketed issues that arise. This way, we can determine team member bandwidth, figure out the status of different tickets, and provide robust reporting so executives can get a snapshot of the work in progress. As far as I know, it's not used beyond our team.

Pros

  • Recognizable brand allows for immediate software acceptance
  • Pretty solid APIs to pull in data from other platforms
  • Lightweight software that can be accessed from anywhere

Cons

  • Honestly, I struggle with the User Interface -- it's not intuitive
  • I wish there was more extensive drag-and-drop functionality
  • I struggle to figure out the stage of a project at certain points
  • We were able to provide the executive leadership team with visibility into our team's work
  • The team is able to collectively discuss issues and where they currently stand from a progress standpoint
  • While it's a little tough to use, we're able to better keep track of project issues and not let them fall through the cracks
Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.

Do you think Basecamp delivers good value for the price?

Not sure

Are you happy with Basecamp's feature set?

No

Did Basecamp live up to sales and marketing promises?

Yes

Did implementation of Basecamp go as expected?

Yes

Would you buy Basecamp again?

No

It depends how quickly you need to set up a solution. We needed to set up a solution suitable for reporting ASAP if not sooner. We're small to mid-size team within a large corporation, so it works well for our purposes. However, if you needed it to support a larger enterprise effort, I wouldn't recommend it.

Basecamp Feature Ratings

Project Management
7.9
Task Management
6
Resource Management
9
Gantt Charts
9
Scheduling
9
Workflow Automation
7
Team Collaboration
8
Support for Agile Methodology
6
Support for Waterfall Methodology
8
Document Management
8
Email integration
10
Mobile Access
10
Timesheet Tracking
6
Change request and Case Management
7
Budget and Expense Management
8
Professional Services Automation
6.3
Quotes/estimates
4
Invoicing
4
Project & financial reporting
10
Integration with accounting software
7

Comments

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