Overall Satisfaction with Basecamp
Basecamp was the organizing system for all of our client work. Each client had their own folder in Basecamp, and each folder was shared between the team members involved with that client. Very organized. It brings together everyone involved with a single project, while always keeping each project in its own distinct silo.
- Basecamp makes it easier to stay organized when you have a large number of concurrent projects, each with its own associated team and needs.
- Streamlines communication about projects by keeping specific teams of people grouped together as needed, and keeping all project-related files in one go-to location.
- Gives each project it's own distinct space, preventing clutter and other confusion between projects.
- I do wonder if Basecamp could be better integrated with other software. We often had to resort to keeping important links in text files in Basecamp folders. I don't know what the obvious improvement is, but that wasn't always ideal.
- I also wonder if the email notifications could be cleaned up a bit. I remember getting large numbers of email notifications, and you just become numb to them after a while, nullifying the intended effect. If there was a way to lump the notifications into a summary, thereby reducing the overall number of emails, that probably would have been better.
- Tasks and deadlines can get lost when you have a lot of concurrent projects. Basecamp helps prevent these things from getting lost.
- I'm not sure you can tie a dollar amount to what BC did, but it did help us move through our client service processes in routine fashion, meaning we could always tell what we've done and what still needed to do at a mere glance.
- I do wonder if BC could have been better integrated with some of our other processes including work email, timesheets, accounting software, etc. BC was more of a standalone dashboard for client related tasks and perhaps it could have been more.
I'm not sure I've used a clear alternative to Basecamp. Perhaps Google Drive and its associated programs (Docs, Sheets, etc.). I don't have a basis for comparison, but Basecamp is great for what it is. That said, it's possible that there are other programs that integrated absolutely everything you use at your company that could be more comprehensive. We used Basecamp plus Tick Spot, which was a time tracking software, and that was a handy pairing even though it's possible to imagine one program handling both tasks.
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Do you think Basecamp delivers good value for the price?
Are you happy with Basecamp's feature set?
Did Basecamp live up to sales and marketing promises?
Did implementation of Basecamp go as expected?
Would you buy Basecamp again?
We used this at a creative digital agency. There were many clients, and Basecamp was very reliable and effective at keeping everything organized and clear. Each project dashboard makes it easy to see upcoming deadlines, checking or submitting recent progress updates, and keeping detailed to-do lists. You also have message board and chat features making communication an important feature that is optimized even for remote employees.