What users are saying about

Basecamp

696 Ratings

Basecamp

696 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

Basecamp

A cool tool for sharing project information and documents between local and remote team members as well as customers. Handling multiple tasks at a single platform, event management, and meetings. Organising business is understandable.Performs work fast. Can chat with individuals and groups in real time. Notification is sent to the concerned person. Searching filters and activity feeds are also available.

Feature Rating Comparison

Project Management

Basecamp
7.9
Task Management
Basecamp
8.7
Resource Management
Basecamp
7.9
Gantt Charts
Basecamp
8.3
Scheduling
Basecamp
7.8
Workflow Automation
Basecamp
7.8
Team Collaboration
Basecamp
8.8
Support for Agile Methodology
Basecamp
7.6
Support for Waterfall Methodology
Basecamp
7.5
Document Management
Basecamp
8.1
Email integration
Basecamp
8.1
Mobile Access
Basecamp
6.8
Timesheet Tracking
Basecamp
6.8
Change request and Case Management
Basecamp
7.9
Budget and Expense Management
Basecamp
7.9

Professional Services Automation

Basecamp
7.7
Quotes/estimates
Basecamp
7.7
Invoicing
Basecamp
8.0
Project & financial reporting
Basecamp
7.9
Integration with accounting software
Basecamp
7.1

Pros

  • Basecamp is relatively easy to use. Some of our users are not especially comfortable or adept with technology, so having a relatively simple tool was important for us. Project Management tools are tricky, they are only useful if everyone gets on board. Basecamp's ease of use helps everyone get on board.
  • Since Basecamp is pretty widely used, there are a fair amount of online resources and training available. As IT people, we didn't want to implement a system we would have to train everyone on and support constantly. Our Basecamp users can get a decent overview and have their questions answered really easily by searching the web.
  • It's quick and cost-effective. You can set up an account and start using it within a few minutes. Since it's priced according to how many "projects" you set up and not how many users you have, it's really cheap to use. We never have more than 10 projects going at once, so that means we pay $20/month *total* for unlimited users. We're a non-profit and didn't really have the resources to devote to more sophisticated (expensive) Project Management tools, so this was a big deal for us.

Cons

  • My biggest overall complaint with Basecamp is that, although the interface is pretty simple, it's also pretty clunky. The point of Basecamp is to keep teams organized and working fluidly, but sometimes the rigid simplicity of Basecamp is as frustrating as it is useful. The project pages can start to look cluttered if a lot of people are involved in a project and they're creating a lot of discussions and posting a lot of files. If you have a lot of people to invite at once (like us, 50+), the interface for inviting them to Basecamp and organizing them into teams and groups is tedious. If you don't keep up with this tedious task as new users are added, then you risk having them lose out on communications. Some level of Active Directory integration or even just a simple email list import function would be a welcome addition.

Likelihood to Renew

Basecamp10.0
Based on 27 answers
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Usability

Basecamp8.8
Based on 7 answers
It is great for some things but lacks a lot of tools that would be helpful

Reliability and Availability

Basecamp10.0
Based on 5 answers
Over the span of 5 years, Basecamp has been available every single time I have signed on. There has never been an event that has caused a loss of project data.

Support

Basecamp9.0
Based on 4 answers
  • Their self help products like guides and webinars are good.
  • Very quick response time.
  • Almost never need them to begin with.

Implementation

Basecamp7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)

Alternatives Considered

We use Insightly for internal task management and, while it does its job, it wouldn't work for how we use Basecamp. They are intended for different uses and Basecamp really shines in its role as a task/project management piece of software. If you're in the market for a solid CRM though, give Insightly a look.

Return on Investment

  • When projects extend beyond their expected deadline, our business loses money. Basecamp helps keep us organized and moves projects forward so we can work through them more efficiently.

Pricing Details

Basecamp

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details