What users are saying about

Basecamp

Top Rated
724 Ratings

Basecamp

Top Rated
724 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

Basecamp

A cool tool for sharing project information and documents between local and remote team members as well as customers. Handling multiple tasks at a single platform, event management, and meetings. Organising business is understandable.Performs work fast. Can chat with individuals and groups in real time. Notification is sent to the concerned person. Searching filters and activity feeds are also available.

Feature Rating Comparison

Project Management

Basecamp
7.8
Task Management
Basecamp
8.7
Resource Management
Basecamp
8.0
Gantt Charts
Basecamp
8.3
Scheduling
Basecamp
7.7
Workflow Automation
Basecamp
7.4
Team Collaboration
Basecamp
8.7
Support for Agile Methodology
Basecamp
7.6
Support for Waterfall Methodology
Basecamp
7.5
Document Management
Basecamp
8.1
Email integration
Basecamp
7.9
Mobile Access
Basecamp
6.9
Timesheet Tracking
Basecamp
6.8
Change request and Case Management
Basecamp
7.9
Budget and Expense Management
Basecamp
7.9

Professional Services Automation

Basecamp
7.7
Quotes/estimates
Basecamp
7.8
Invoicing
Basecamp
8.0
Project & financial reporting
Basecamp
7.9
Integration with accounting software
Basecamp
7.1

Pros

  • Basecamp is relatively easy to use. Some of our users are not especially comfortable or adept with technology, so having a relatively simple tool was important for us. Project Management tools are tricky, they are only useful if everyone gets on board. Basecamp's ease of use helps everyone get on board.
  • Since Basecamp is pretty widely used, there are a fair amount of online resources and training available. As IT people, we didn't want to implement a system we would have to train everyone on and support constantly. Our Basecamp users can get a decent overview and have their questions answered really easily by searching the web.
  • It's quick and cost-effective. You can set up an account and start using it within a few minutes. Since it's priced according to how many "projects" you set up and not how many users you have, it's really cheap to use. We never have more than 10 projects going at once, so that means we pay $20/month *total* for unlimited users. We're a non-profit and didn't really have the resources to devote to more sophisticated (expensive) Project Management tools, so this was a big deal for us.

Cons

  • The interface, while easy to learn and use, could be a designed to be a little more intuitive. As it is now, you have to spend some time thumbing around in order to get acclimated with how to locate things you need and work with regularly.
  • Some of the lists are a bit redundant - i.e. to do lists. While viewing the main to-do list for a particular project, there is another list immediately to the right that basically re-lists all of the to-do list titles. To do lists would have to be extremely long to need this function. A small calendar or other tool may be a more efficient use of this space.

Likelihood to Renew

Basecamp10.0
Based on 27 answers
I can't foresee ever cancelling my account with Basecamp, but rather upgrading it when I get to that point when I'm ready to expand. One of the most exciting aspects for me is the company's continued commitment to the software in the form of consistent improvements and new features. While I've never needed to contact support, I do read each of the rare communications sent out by the team behind Basecamp, and their enthusiasm for their own software is palpable. I've recommended it to other freelancers, and I look forward to using Basecamp to continue increasing my productivity in the coming year and beyond.

Usability

Basecamp8.8
Based on 7 answers
I find it extremely easy to use, though as a tech-savvy person, it takes some fairly obnoxious software for me to have difficulty. However, I have found that occasionally some clients don't understand how the subject line and discussion body work when creating a new post, and sometimes have difficulty understanding where to respond and will create new threads with feedback, rather than replying on the old one. I don't think Basecamp can help this, however, without severely annoying those of us who find it highly intuitive.

Reliability and Availability

Basecamp10.0
Based on 5 answers
Over the span of 5 years, Basecamp has been available every single time I have signed on. There has never been an event that has caused a loss of project data.

Support

Basecamp9.0
Based on 4 answers
  • Their self help products like guides and webinars are good.
  • Very quick response time.
  • Almost never need them to begin with.

Implementation

Basecamp7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)

Alternatives Considered

Basecamp is a similar type of software but is on a totally different playing field than Monday. Basecamp is definitely a lot more bare bones, it is a task tracking software and that is all. Basecamp is more of a "To Do" list where as Monday is a full-on task scheduling, time scheduling, communication platform. Basecamp is definitely more for the small team or small business. We grew out of Basecamp eventually and moved on to Monday.

Return on Investment

  • Has helped meet deadlines
  • Has helped streamline communication

Pricing Details

Basecamp

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details