What users are saying about
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Top Rated
956 Ratings

Basecamp

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Top Rated
956 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Basecamp

We used this at a creative digital agency. There were many clients, and Basecamp was very reliable and effective at keeping everything organized and clear. Each project dashboard makes it easy to see upcoming deadlines, checking or submitting recent progress updates, and keeping detailed to-do lists. You also have message board and chat features making communication an important feature that is optimized even for remote employees.
Anthony Burke | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Basecamp
7.9
Task Management
Basecamp
8.5
Resource Management
Basecamp
8.0
Gantt Charts
Basecamp
7.3
Scheduling
Basecamp
7.5
Workflow Automation
Basecamp
7.6
Team Collaboration
Basecamp
8.8
Support for Agile Methodology
Basecamp
7.5
Support for Waterfall Methodology
Basecamp
7.9
Document Management
Basecamp
8.1
Email integration
Basecamp
8.0
Mobile Access
Basecamp
7.8
Timesheet Tracking
Basecamp
7.9
Change request and Case Management
Basecamp
8.3
Budget and Expense Management
Basecamp
7.9

Professional Services Automation

Basecamp
7.7
Quotes/estimates
Basecamp
8.3
Invoicing
Basecamp
7.8
Project & financial reporting
Basecamp
7.7
Integration with accounting software
Basecamp
7.0

Pros

Basecamp

  • Allows for the creation of groups of To Do's under one project.
  • The Activity Feed allows for a great overview of what's happening to be able to quickly see where things are
  • Anyone can create a to do and assign it to anyone, so people are empowered to take ownership over projects.
  • Is pretty easy and straightforward to get started and creating To Do's and Projects
Jessica Meadows Rich | TrustRadius Reviewer

Cons

Basecamp

  • What I don't like about Basecamp is that it feels like you are using an old product. All the other productivity tools I use have a slick modern interface. Basecamp just feels outdated in that regard. The user interface hasn't been updated in years and you can really notice it.
Nicolas Costa Ossa | TrustRadius Reviewer

Likelihood to Renew

Basecamp

Basecamp 10.0
Based on 27 answers
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Patrick Barrett | TrustRadius Reviewer

Usability

Basecamp

Basecamp 7.8
Based on 15 answers
It's a good tool, very user-friendly and very affordable, but there are just better systems out there that allow more customization and reporting to get you what you need. This could still be a great tool for some organizations if their needs are fairly simple and the budget is more of the main challenge.
Jared DeLong | TrustRadius Reviewer

Reliability and Availability

Basecamp

Basecamp 10.0
Based on 5 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Lisa Keyser | TrustRadius Reviewer

Support Rating

Basecamp

Basecamp 8.4
Based on 28 answers
We have never called or emailed a representative in customer support. While signing up in Base camp, I did review the training materials available to all new users. It was helpful in navigating through the tool. I also used the online help when I was not able to find information.
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer

Implementation Rating

Basecamp

Basecamp 7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner | TrustRadius Reviewer

Alternatives Considered

Basecamp

I've used Evernote in similarly collaborative projects, but it always comes up short in collaborating in more creative and innovate ways. For example, Basecamp provides access to more robust things (like Gantt charts) and more advanced project management tools, but Evernote didn't have anything of the sort. Simply to-do lists, that could be assigned. But you're never notified when changes are made like you are with Basecamp
Kelsie Hamilton | TrustRadius Reviewer

Return on Investment

Basecamp

  • Basecamp has allowed us to work better with third party vendors or suppliers on projects by providing more transparency and in return have seen quicker response times when tasks are relying on one team or the other.
  • The costs are low but they do not outweigh the benefit to use Basecamp as an internal system for project management.
  • The time saved on avoiding wasted meetings for simple updates has been more than beneficial on a time management perspective.
Craig Lockley | TrustRadius Reviewer

Pricing Details

Basecamp

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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