What users are saying about

Basecamp

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
791 Ratings

Basecamp

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
791 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Basecamp

Basecamp is well developed, lets you manage project easily without any problems. It has multiple categorizations so that team members can work on an individual category without any clashes with other members. Easily manages tasks, you can move one task from one category to another if you have placed it in the wrong category. It is the easiest conversation saver in order to stay on track and maintain the flow of project sharing messages back and forth. It also helped us by saving our documents and client files on a central location so that we can get any file whenever we require. It is easy to use and compatible with many devices. It has great features like :
  • Interactive Gantt charts
  • History checker
  • Messaging
  • Task management
  • Set priorities of tasks
  • Calendar
No photo available

Feature Rating Comparison

Project Management

Basecamp
7.9
Task Management
Basecamp
9.0
Resource Management
Basecamp
8.3
Gantt Charts
Basecamp
8.2
Scheduling
Basecamp
7.8
Workflow Automation
Basecamp
7.5
Team Collaboration
Basecamp
8.8
Support for Agile Methodology
Basecamp
7.6
Support for Waterfall Methodology
Basecamp
7.5
Document Management
Basecamp
8.3
Email integration
Basecamp
8.1
Mobile Access
Basecamp
7.0
Timesheet Tracking
Basecamp
7.0
Change request and Case Management
Basecamp
8.1
Budget and Expense Management
Basecamp
7.9

Professional Services Automation

Basecamp
7.8
Quotes/estimates
Basecamp
7.9
Invoicing
Basecamp
8.0
Project & financial reporting
Basecamp
8.1
Integration with accounting software
Basecamp
7.2

Pros

  • Project management is the big pro. Basecamp helps you manage a project without any difficulty.
  • Can be used to communicate, share ideas and proposals which makes sure that all team members get notifications of any changes in a project.
  • It also manages documents. You can share with a team member who can comment on tasks.
No photo available

Cons

  • No dependencies! I wish so much that dependencies were an option. So often we have to remember to manually assign the next To Do to someone after something has been completed and it's easy to forget this. So that this human error can be avoided, dependencies would help with this greatly.
  • It took a long time for us to figure out how best to fit Basecamp into our work flow, who was responsible for what and how our processes would best work. It's great now but it probably took us a solid year before we got to the point where we had smoothed out the rough edges and felt like our processes worked perfectly within Basecamp.
  • You sometimes have to be careful about where you are placing information: in the comment v. the note v. commenting on the list v. commenting on the To Do. Depending on who has been checked to received a notification, not everyone will receive the information. This isn't necessarily an issue; it just means you have to be very careful about where you are placing information and double-checking that the people you want to be notified will receive it.
Jessica Meadows Rich profile photo

Likelihood to Renew

Basecamp10.0
Based on 27 answers
I can't foresee ever cancelling my account with Basecamp, but rather upgrading it when I get to that point when I'm ready to expand. One of the most exciting aspects for me is the company's continued commitment to the software in the form of consistent improvements and new features. While I've never needed to contact support, I do read each of the rare communications sent out by the team behind Basecamp, and their enthusiasm for their own software is palpable. I've recommended it to other freelancers, and I look forward to using Basecamp to continue increasing my productivity in the coming year and beyond.
Lisa Keyser profile photo

Usability

Basecamp8.8
Based on 7 answers
I find it extremely easy to use, though as a tech-savvy person, it takes some fairly obnoxious software for me to have difficulty. However, I have found that occasionally some clients don't understand how the subject line and discussion body work when creating a new post, and sometimes have difficulty understanding where to respond and will create new threads with feedback, rather than replying on the old one. I don't think Basecamp can help this, however, without severely annoying those of us who find it highly intuitive.
Lisa Keyser profile photo

Reliability and Availability

Basecamp10.0
Based on 5 answers
Over the span of 5 years, Basecamp has been available every single time I have signed on. There has never been an event that has caused a loss of project data.
Ed Lojko profile photo

Support

Basecamp9.0
Based on 4 answers
  • Their self help products like guides and webinars are good.
  • Very quick response time.
  • Almost never need them to begin with.
Ed Lojko profile photo

Implementation

Basecamp7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner profile photo

Alternatives Considered

Basecamp is far superior.
Eric Yen profile photo

Return on Investment

  • Has helped meet deadlines
  • Has helped streamline communication
Eric Yen profile photo

Pricing Details

Basecamp

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details