What users are saying about

Basecamp

Top Rated
752 Ratings

Basecamp

Top Rated
752 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

Basecamp

If you require project management in the general sense, to better organize your workflow, this is the software for you. A few great uses of Basecamp include: to share with a photographer, so they can upload assets for your projects; to type it into your design work with InDesign; to plan out a schedule of advertisement for a year.
Where Basecamp is not good is if you need more of a flow chart model, where there is step 1, then 2, then 3. Basecamp cannot handle that easily. You end up making a lot of tasks and they are not linked, so you have to manually move dates if one task is not completed in time.
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Feature Rating Comparison

Project Management

Basecamp
7.8
Task Management
Basecamp
8.7
Resource Management
Basecamp
8.0
Gantt Charts
Basecamp
8.2
Scheduling
Basecamp
7.7
Workflow Automation
Basecamp
7.5
Team Collaboration
Basecamp
8.7
Support for Agile Methodology
Basecamp
7.6
Support for Waterfall Methodology
Basecamp
7.5
Document Management
Basecamp
8.1
Email integration
Basecamp
7.9
Mobile Access
Basecamp
6.9
Timesheet Tracking
Basecamp
6.9
Change request and Case Management
Basecamp
7.9
Budget and Expense Management
Basecamp
7.9

Professional Services Automation

Basecamp
7.8
Quotes/estimates
Basecamp
7.9
Invoicing
Basecamp
8.0
Project & financial reporting
Basecamp
8.0
Integration with accounting software
Basecamp
7.2

Pros

  • Basecamp is relatively easy to use. Some of our users are not especially comfortable or adept with technology, so having a relatively simple tool was important for us. Project Management tools are tricky, they are only useful if everyone gets on board. Basecamp's ease of use helps everyone get on board.
  • Since Basecamp is pretty widely used, there are a fair amount of online resources and training available. As IT people, we didn't want to implement a system we would have to train everyone on and support constantly. Our Basecamp users can get a decent overview and have their questions answered really easily by searching the web.
  • It's quick and cost-effective. You can set up an account and start using it within a few minutes. Since it's priced according to how many "projects" you set up and not how many users you have, it's really cheap to use. We never have more than 10 projects going at once, so that means we pay $20/month *total* for unlimited users. We're a non-profit and didn't really have the resources to devote to more sophisticated (expensive) Project Management tools, so this was a big deal for us.
James Underwood profile photo

Cons

  • The search feature is a little too rudimentary. I would like to be able to finely tune my searches on certain topics - especially with regard to date posted.
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Likelihood to Renew

Basecamp10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
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Usability

Basecamp8.8
Based on 7 answers
I find it extremely easy to use, though as a tech-savvy person, it takes some fairly obnoxious software for me to have difficulty. However, I have found that occasionally some clients don't understand how the subject line and discussion body work when creating a new post, and sometimes have difficulty understanding where to respond and will create new threads with feedback, rather than replying on the old one. I don't think Basecamp can help this, however, without severely annoying those of us who find it highly intuitive.
Lisa Keyser profile photo

Reliability and Availability

Basecamp10.0
Based on 5 answers
Over the span of 5 years, Basecamp has been available every single time I have signed on. There has never been an event that has caused a loss of project data.
Ed Lojko profile photo

Support

Basecamp9.0
Based on 4 answers
Because I've never had to deal with them.
Jenni Waggoner profile photo

Implementation

Basecamp7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner profile photo

Alternatives Considered

I use both Asana and Basecamp. I like them both a lot. Basecamp has a slight edge over Asana on how it displays tasks. Asana is much more fluid and any task can have an endless series of subtasks. This is great, but I like keeping all of the tasks on one level with multiple to-do lists the way Basecamp does
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Return on Investment

  • By keeping all files in a single location and organizing feedback on these files in a clear way, Basecamp has had a direct impact on the time I (the project manager), the designers, and the developers spend on administrative tasks (like organizing files, updating a calendar, setting up conference calls, etc.). It has probably reduced the amount of time spent on indirect project tasks by 50%. This, to me, means that everyone on the project is focusing on the work itself for 90% of their time (as opposed to 80% before), instead of using their time worrying about the project organization.
  • Basecamp has definitely improved communication between team members. There are virtually no instances of miscommunication on client feedback while we're using Basecamp. If we weren't using the software, there could be 3-4 times over the course of 3 months where feedback was lost in an email thread or not received at all. Since Basecamp keeps a running log of communication, you can always go back to it as a reliable method of communication.
  • After a project is over, I find myself compiling working files and storing them on our servers. I used to spend hours hunting through my inbox for these files to put them into order and organize them in my personal files. Basecamp does this for me. It reduces my time spent archiving by ~5 hours per project.
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Pricing Details

Basecamp

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details