BenchmarkONE vs. ReferralCandy

Hatchbuck is great for small to mid size businesses that are really looking to keep track of their progress with their sales leads as well as their existing customers, as well as tracking the activity their customers are taking from their communications, and automate their sales and marketing funnel as much as possible. We are a SaaS company (software as a service), with sales that range from teeny tiny to very big fish so it's been an easy tool to work with to make sure we are communicating with clients based on their size and needs.

Incentivized

ReferralCandy is overall a great tool that saves me time and money. Creating a referral program on your own is incredibly difficult and this tool allows for an automated system to send us an option to opt into the referral program. Their customer success team is very helpful and they're quick to get back to us when we have a question. We also love the ban feature when a customer abuses the referral program.

Incentivized

• The product is simple to use but can be as complex as you would like it to be.
• Customer service and support are great. Always responsive and quick to find a solution.
• The email templates and instructional videos have been helpful.
• They definitely understand marketing and have created a simple system to support content delivery.

• Integrates nicely with BigCommerce's checkout process
• Easily customizable when it comes to aesthetics
• Simple and clear admin interface

Incentivized

• They may be a little behind the curve when it comes to some of the advanced features, such as integrating various calendars and e-mail clients.
• I would like to see them more integrated with social media platforms, such as keeping track of social media activity and adding more platforms that they track within a record.
• The onboarding process was a bit bumpy and took much longer than expected.

• I would love to see a multi-tiered referral or reward system so that we can offer certain customer groups unique offers.
• I would love a feature where you can issue a reward to a customer without them "qualifying for it".

Incentivized

In case you can't tell, we are in love with Hatchbuck software. Could it be improved? Of course it could, but, based on our current needs, and the needs of our existing and targeted clients so far, Hatchbuck presents the best fit option available. As a partner we are looking to grow with Hacthbuck into the future.

Hatchbuck offers on-boarding, training, and has a suite of videos, which makes it super easy to get started. As with any software that is the key. Have a plan, stay focused, and get started. Once, you begin to play with Hatchbuck you will see that it is very user friendly.

There has never been any downtime for Hatchbuck, which is very reassuring for me as I market and recruit strenuously for the University at Albany's executive Weekend MBA Program. Hatchbuck team members have also been available when I have reached out to them with questions or issues. With one exception, where one of my e-mails became lost in the Internet "black hole," they have gotten back to me in very timely fashion!

I always get a response within 24 hours, unless I ask on a weekend. The team seems to work together to resolve my issues, answer my questions, and update me on changes. In fact, they have even connected [with] me to ask how they can improve the Hatchbuck software and their service. This is why I love them so much.

ReferralCandy went above and beyond when it came to the initial integration of their app with our e-commerce store. They walked us through, step by step, how to install it, and then spent time helping track down a display bug that had popped up, giving us a couple free months for our trouble even!

Incentivized

Overall very satisfied. More sample please.

I have had more experience with Hatchbuck, and was introduced to it through someone who is quite familiar. My perspective is that for the money, Hatchbuck does all it needs to, and does it well. I'm sure there are comparable products, but this is the first one that I found user friendly enough to be able to use it consistently

Incentivized

• It saved us time, as we were able to centralize our marketing and sales efforts
• It helped close more sales, through nurturing funnels
• Since it has options to create sales-related tasks, it helped our team be on top of all new prospects and provide timely information

Incentivized

• ReferralCandy has been positive because it allows customers to refer new customers to discover our brand.
• We'd love to know more about how this affects our customer acquisition cost.

Incentivized