BeyondTrust Network Security Scanner, powered by Retina (Legacy) vs. LogMeIn Resolve

Retina Network Security Scanner is well suited for any environment and infrastructure that would like to expose security deficiencies across their network as well as visualize vulnerabilities as they pertain to assets in their environment. I cannot think of any scenario that would not be appropriate for this product. Since the product carries over to pretty much all assets in your environment, I don't know off the top of y head what it wouldn't be appropriate for.

Incentivized

LogMeIn is well-suited for scenarios where remote support is needed. For example, a user submits a ticket about having an issue with Microsoft Word being unable to open documents on their PC. Since this is just a software issue on the device, LogMeIn is great for being able to fix the issue. Scenarios, I would say LogMeIn Resolve is not as well-suited for inventory management. But that's only because my organization has a proprietary system to manage assets.

Incentivized

• Besides the fact that Retina NSS performs the fundamental task of scanning all my network devices, one of the main strengths is the speed at which it scans. Time is money and I know people tent to wear that cliché out a bit, but when you are as small as we are of a team, every minute counts.
• We have utilized other network security scanners over the past 21 years and Retina NSS seems to have the smallest footprint with no evidence of scanning degrading performance of the devices scanned.
• They seem to update their database frequently enough that we notice a correlation of threats to discovery.
• There is a small learning curve, but overall, a seasoned IT professional can quickly get up and running in a few hours and get usable results quickly. This falls back on the speed at which Retina NSS scans. My previous network security scanners would sometimes take hours to complete a full vulnerability scan of between 250 - 400 devices, now it only takes a fraction of that time.

Incentivized

• Performs well for remote access in terms of speed - there isn't much lag on fast networks.
• Provides an easy way to share files with the client which stramlines the support process.
• GoTo Support has been responsive when I've needed help.

Incentivized

• I do not have any obvious cons to report at this time.

Incentivized

• More flexibility with customizing the agent dashboard
• Change the support interface to make simultaneous remote session a bit more accessible on the left-side menu
• Include detailed instructions on the agent's screen when helping a Mac user run through all the necessary permissions needed to connect

Incentivized

To us, it just works. and it is what our users are comfortable with. It covers all the remote issues that we as an IT department encounter. We have grown to like it and we also have grown to like the Citrix product family. We really can't find anything that would keep us from renewing.

The interface is clean, intuitive, and easy to navigate. Common actions are easy to locate and exactly where I would expect them to be. Starting a remote session is quick and smooth, which reduces the time users need to wait before receiving support. I also appreciate the single-pane dashboard showing remote access, session details, and device information.

Incentivized

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback

Incentivized

we did not have in person training

Incentivized

n/a - wasnt in attendance

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

Retina Network Security Scanner is the only product we have used in our enterprise. I have used a product in the past called GFI LanGuard Network Security Scanner and while it did perform the functions of vulnerability testing, etc...it just wasn't nearly as refined as Retina NSS. It was slow and was not as lightweight as Retina as far as end-user detection.

Incentivized

Although the SolarWinds help desk worked well for our help desk and inventory purposes, it did not provide remote access ability or remote execution of executable files or scripts. We were looking for a product that integrated all of these tasks in order to simplify our day to day IT functions.

Incentivized

The system was implemented quite quickly and easily.

Incentivized

• The product is extremely easy to deploy, extremely positive.
• If you take full advantage of this product as I did, you will maximize your ROI quickly as we did.
• We were able to visualize our vulnerabilities efficiently and effectively and maintain scheduled scans that allowed us to maintain a continuous improvement atmosphere while securing our investments.
• The ability provide reporting allows our IT department to prioritize issues and remediate as required without chasing down low risk issues over high risk issues that need immediate attention.

Incentivized

• A positive ROI, the expansive remote abilities allow a minimum of 90% of our IT work without sending a technician to the location.
• 10% of our technicians travel to locations while 90% are home-based. (Office or Home).
• We used to have multiple techs attending one customer location physically (brainstorming does happen during a fire). We are now able to send multiple technicians to the same call 'virtually' without the cost of actually sending them.

Incentivized