BeyondTrust Network Security Scanner, powered by Retina (Legacy) vs. LogMeIn Resolve

Retina Network Security Scanner is well suited for any environment and infrastructure that would like to expose security deficiencies across their network as well as visualize vulnerabilities as they pertain to assets in their environment. I cannot think of any scenario that would not be appropriate for this product. Since the product carries over to pretty much all assets in your environment, I don't know off the top of y head what it wouldn't be appropriate for.

Incentivized

I don't think I have ever encountered a scenario where LogMeIn is inappropriate. I work directly with customers 80% of the time, and even when I need to help a fellow IT professional out, LogMeIn is my go-to option. Viewing and reviewing all the units I manage is very helpful; it saves me a lot of time, especially after the frequent long-term power outages (where it surpasses the USP's protection) we often experience in our area.

Incentivized

• Besides the fact that Retina NSS performs the fundamental task of scanning all my network devices, one of the main strengths is the speed at which it scans. Time is money and I know people tent to wear that cliché out a bit, but when you are as small as we are of a team, every minute counts.
• We have utilized other network security scanners over the past 21 years and Retina NSS seems to have the smallest footprint with no evidence of scanning degrading performance of the devices scanned.
• They seem to update their database frequently enough that we notice a correlation of threats to discovery.
• There is a small learning curve, but overall, a seasoned IT professional can quickly get up and running in a few hours and get usable results quickly. This falls back on the speed at which Retina NSS scans. My previous network security scanners would sometimes take hours to complete a full vulnerability scan of between 250 - 400 devices, now it only takes a fraction of that time.

Incentivized

• Performs well for remote access in terms of speed - there isn't much lag on fast networks.
• Provides an easy way to share files with the client which stramlines the support process.
• GoTo Support has been responsive when I've needed help.

Incentivized

• I do not have any obvious cons to report at this time.

Incentivized

• More flexibility with customizing the agent dashboard
• Change the support interface to make simultaneous remote session a bit more accessible on the left-side menu
• Include detailed instructions on the agent's screen when helping a Mac user run through all the necessary permissions needed to connect

Incentivized

I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.

Incentivized

Navigation is easy and friendly. It does almost everything, but being cloud, it gets slow. Session recording is allowed. Zoom in and out feature works very well, especially during remote sessions and multiple machine sessions simultaneously. Dual-screen monitors are accessible. East and convenient user interface. The diagnostics feature is outstanding, and it gives detailed diagnostics of the system. So these are the pros that prompt me to provide such ratings.

Incentivized

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security

Incentivized

we did not have in person training

Incentivized

n/a - wasnt in attendance

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

Retina Network Security Scanner is the only product we have used in our enterprise. I have used a product in the past called GFI LanGuard Network Security Scanner and while it did perform the functions of vulnerability testing, etc...it just wasn't nearly as refined as Retina NSS. It was slow and was not as lightweight as Retina as far as end-user detection.

Incentivized

I previously used Dameware but since they came out with the new version, I find it difficult to use. Many times, it takes a long time to connect using Dameware and the added time if it connects at all adds to the user's frustration as well as my own

Incentivized

I wasn't involved with this element of the sale/purchase

Incentivized

The system was implemented quite quickly and easily.

Incentivized

I wasn't involved with this element of the sale/purchase

Incentivized

• The product is extremely easy to deploy, extremely positive.
• If you take full advantage of this product as I did, you will maximize your ROI quickly as we did.
• We were able to visualize our vulnerabilities efficiently and effectively and maintain scheduled scans that allowed us to maintain a continuous improvement atmosphere while securing our investments.
• The ability provide reporting allows our IT department to prioritize issues and remediate as required without chasing down low risk issues over high risk issues that need immediate attention.

Incentivized

• We are able to solve 99% of technical issues remotely.
• Our productivity rate has increased because we are able to conveniently seek out assistance in the matter of a few minutes.
• As this is compatible with Microsoft products like teams, this has allowed us to collaborate and save time and money by using existing software to submit tickets for assistance.