Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigCommerce
Score 7.2 out of 10
Small Businesses (1-50 employees)
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
$29.95
per month
Dokan
Score 9.3 out of 10
Small Businesses (1-50 employees)
Dokan offers a front-end multi-vendor marketplace on WordPress, powered by WooCommerce. According to the vendor, the product enables you to build your own Amazon, Shopify, eBay, Magento-like marketplace in just 30 minutes. FEATURES Marketplace with Independent Stores Frontend Dashboard For Each Seller Earn From Each Sale Product Management Reports (Pro Feature) Coupon Management (Pro Feature) Manage Product…N/A
Pricing
BigCommerceDokan
Editions & Modules
Standard
$29.95
per month
Plus
$79.95
per month*
Pro
$299.95
per month*
Enterprise
Custom
per month
No answers on this topic
Offerings
Pricing Offerings
BigCommerceDokan
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*if paid annually
More Pricing Information
Features
BigCommerceDokan
Online Storefront
Comparison of Online Storefront features of Product A and Product B
BigCommerce
7.2
423 Ratings
8% below category average
Dokan
6.8
1 Ratings
13% below category average
Product catalog & listings7.6419 Ratings9.01 Ratings
Product management6.8416 Ratings8.01 Ratings
Bulk product upload7.3316 Ratings7.01 Ratings
Branding6.9367 Ratings6.01 Ratings
Mobile storefront7.0407 Ratings5.01 Ratings
Product variations7.6393 Ratings5.01 Ratings
Website integration7.6347 Ratings8.01 Ratings
Visual customization7.1409 Ratings6.01 Ratings
CMS7.2301 Ratings7.01 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
BigCommerce
7.4
409 Ratings
4% below category average
Dokan
5.0
1 Ratings
43% below category average
Abandoned cart recovery7.4367 Ratings00 Ratings
Checkout user experience7.4404 Ratings5.01 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
BigCommerce
7.5
405 Ratings
11% below category average
Dokan
-
Ratings
eCommerce security7.5405 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
BigCommerce
7.1
410 Ratings
7% below category average
Dokan
9.0
1 Ratings
17% above category average
Promotions & discounts7.0386 Ratings00 Ratings
Personalized recommendations6.7322 Ratings00 Ratings
SEO7.6381 Ratings9.01 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
BigCommerce
7.1
415 Ratings
11% below category average
Dokan
7.8
1 Ratings
2% below category average
Multi-site management7.6190 Ratings00 Ratings
Order processing6.9394 Ratings7.01 Ratings
Inventory management7.0350 Ratings9.01 Ratings
Shipping6.9355 Ratings8.01 Ratings
Custom functionality7.1350 Ratings7.01 Ratings
Best Alternatives
BigCommerceDokan
Small Businesses
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Medium-sized Companies
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigCommerceDokan
Likelihood to Recommend
6.9
(442 ratings)
10.0
(1 ratings)
Likelihood to Renew
9.1
(53 ratings)
-
(0 ratings)
Usability
9.0
(26 ratings)
9.0
(1 ratings)
Availability
9.1
(5 ratings)
-
(0 ratings)
Performance
9.1
(5 ratings)
-
(0 ratings)
Support Rating
9.1
(25 ratings)
7.0
(1 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
9.1
(13 ratings)
-
(0 ratings)
Configurability
9.1
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(3 ratings)
-
(0 ratings)
Product Scalability
7.8
(348 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BigCommerceDokan
Likelihood to Recommend
BigCommerce
The ONLY reason we left Volusion was fear that Volusion was going to go out of business and our website/data would all be lost. I feel BigCommerce is lightyears behind Volusion in website/inventory control. In our experience, BigCommerce customer service severely lacks knowledge, at least compared to what we had in our 7-1/2 years with Volusion. There were times Volusion even helped us with stuff BigCommerce could not understand. I just feel sick about moving and that should not be the case. In my opinion, I downgraded heavily for the feeling BigCommerce would not be going out of business. I just feel sick.
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weDevs
Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.
Read full review
Pros
BigCommerce
  • SEO - fast loading speeds, helps us rank on Google
  • Product customization - allows us to customize templates to our needs to fit all viable information
  • Integration with other platforms - seamless connection to other properties like Google Ads and Analytics
Read full review
weDevs
  • Intuitive back-end functions.
  • User-friendly front-end interface.
  • Bug fixes and improvements are done often and regularly.
Read full review
Cons
BigCommerce
  • Better and easier localisation for stores outside the US
  • Speed - it is not the fastest
  • Make sure that third-party theme developers update regularly and use best practice
  • Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant
Read full review
weDevs
  • Sign-up procedure could be more explanatory for vendors.
  • Sign-up validations could be improved.
  • Support for multi-currency and multilingual shops needs to be improved.
Read full review
Likelihood to Renew
BigCommerce
I personally would not even consider another e-commerce website platform.
Bigcommerce may have the same (or close to the same) functionality and integrations as other SaaS platforms but they excel at customer service and tech support. At the end of the day you need a company that will answer the phone in less than a minute especially if you're having a 5 alarm issue. That said, we hardly ever have any issues. The site was down for a few minutes one time 5 years ago. Sometimes we have issues with coding or apps and they help me with that too. They even walked me through installing our new theme when the contracted developers told me that wasn't included in the development of our new website.
Bigcommerce comes out with new innovations every year, not including apps that other people write for the platform, and there are a lot of those and new ones all the time. And there are a LOT of awesome themes to choose from (Halothemes are the best).
And the price is reasonable!
I'd give Bigcommerce my business any time and recommend them to anyone looking to run an e-commerce website. You could even use them for a non-shopping site, we have one of those too!
Read full review
weDevs
No answers on this topic
Usability
BigCommerce
I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.
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weDevs
Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.
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Reliability and Availability
BigCommerce
So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
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weDevs
No answers on this topic
Performance
BigCommerce
I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
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weDevs
No answers on this topic
Support Rating
BigCommerce
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
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weDevs
The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.
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Online Training
BigCommerce
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
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weDevs
No answers on this topic
Implementation Rating
BigCommerce
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
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weDevs
No answers on this topic
Alternatives Considered
BigCommerce
We switched from Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our Shopify store, we can't have them cutting us off anytime they want. We reviewed WooCommerce, but didn't like the storefront or backend. Plus it seems like Wordpress/WooCommerce runs into tons of hacking issues and bugs.
Read full review
weDevs
No answers on this topic
Scalability
BigCommerce
I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.
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weDevs
No answers on this topic
Return on Investment
BigCommerce
  • Provides a robust platform to sell a high-risk product.
  • Page Builder saves you time and money by negating the need to buy a template.
  • Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.
Read full review
weDevs
  • Positive impact on small to medium shops.
  • Needs good advertisement and features to get large shops to sign up.
  • Needs more bulk product import and management features.
Read full review
ScreenShots

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

Dokan Screenshots

Screenshot of Screenshot of Screenshot of