Bigin by Zoho CRM vs. CiraSync

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.3 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
CiraSync
Score 9.0 out of 10
N/A
Cira Apps in San Jose offers CiraSync, a secure, Azure-based SaaS platform that automates the syncing of Office 365 Global Address Lists, shared calendars, Public Folders, and CRM contacts to a business smartphone in about a minute.
$1
per month
Pricing
Bigin by Zoho CRMCiraSync
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
Enterprise Edition
$1
per user, per month
Offerings
Pricing Offerings
Bigin by Zoho CRMCiraSync
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Features
Bigin by Zoho CRMCiraSync
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.2
30 Ratings
7% above category average
CiraSync
-
Ratings
Customer data management / contact management8.727 Ratings00 Ratings
Workflow management8.428 Ratings00 Ratings
Opportunity management8.728 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.026 Ratings00 Ratings
Contract management6.55 Ratings00 Ratings
Interaction tracking8.828 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.3
25 Ratings
9% above category average
CiraSync
-
Ratings
Lead management9.024 Ratings00 Ratings
Email marketing7.623 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
7.1
25 Ratings
6% below category average
CiraSync
-
Ratings
Task management8.325 Ratings00 Ratings
Reporting6.02 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.1
29 Ratings
6% above category average
CiraSync
-
Ratings
Pipeline visualization8.429 Ratings00 Ratings
Customizable reports7.726 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.6
29 Ratings
13% above category average
CiraSync
-
Ratings
Custom fields8.629 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.5
28 Ratings
2% above category average
CiraSync
-
Ratings
Single sign-on capability8.623 Ratings00 Ratings
Role-based user permissions8.427 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
6.8
16 Ratings
7% below category average
CiraSync
-
Ratings
Social data6.615 Ratings00 Ratings
Social engagement7.015 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.2
21 Ratings
14% above category average
CiraSync
-
Ratings
Marketing automation8.221 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.9
28 Ratings
17% above category average
CiraSync
-
Ratings
Mobile access8.928 Ratings00 Ratings
Best Alternatives
Bigin by Zoho CRMCiraSync
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
vCita
vCita
Score 9.7 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMCiraSync
Likelihood to Recommend
9.0
(30 ratings)
9.7
(4 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
-
(0 ratings)
Support Rating
5.9
(7 ratings)
8.3
(4 ratings)
User Testimonials
Bigin by Zoho CRMCiraSync
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
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Cira Apps
CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone. It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
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Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
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Cira Apps
  • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
  • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
  • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
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Cons
Zoho
  • The CRM is majorly for small teams and does not have use cases for bigger organizations
  • It needs to add some add-on features like email automation and journey creation from CRM itself.
  • There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
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Cira Apps
  • I'd like to see a few different options regarding licensing option.
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Likelihood to Renew
Zoho
Because it is good.
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Cira Apps
No answers on this topic
Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
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Cira Apps
No answers on this topic
Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Cira Apps
The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
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Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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Cira Apps
We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
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Return on Investment
Zoho
  • Reaching more possible customers quickly and with less effort. The fact of being able to automate sending to our contact database, which has previously been tagged and categorized, has allowed us to send information in a more agile way (previously we simply used Outlook, without any type of automation).
  • Automatically consulting all the email history you have with any of the contacts has allowed us to be more efficient and avoid duplication in communications.
  • The process of implementing and integrating Bigin in our company, although it was not difficult, we found some difficulties to synchronize the database loaded in Bigin by Zoho CRM with our Office365 account.
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Cira Apps
  • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
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ScreenShots

Bigin by Zoho CRM Screenshots

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