What users are saying about
7 Ratings
67 Ratings
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Score 8.2 out of 100
7 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Sales Force Automation

    8.1

    Bigin by Zoho CRM

    81%

    CiraSync

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 5/5 features

    Customer data management / contact management

    8.6
    86%
    6 Ratings
    N/A
    0 Ratings

    Workflow management

    7.6
    76%
    6 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.9
    79%
    6 Ratings
    N/A
    0 Ratings

    Interaction tracking

    7.9
    79%
    6 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.1

    Bigin by Zoho CRM

    71%

    CiraSync

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Lead management

    7.7
    77%
    6 Ratings
    N/A
    0 Ratings

    Email marketing

    6.6
    66%
    6 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.1

    Bigin by Zoho CRM

    71%

    CiraSync

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Task management

    7.1
    71%
    6 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.7

    Bigin by Zoho CRM

    77%

    CiraSync

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Pipeline visualization

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Customizable reports

    7.4
    74%
    6 Ratings
    N/A
    0 Ratings

    Customization

    7.3

    Bigin by Zoho CRM

    73%

    CiraSync

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Custom fields

    7.3
    73%
    6 Ratings
    N/A
    0 Ratings

    Security

    8.4

    Bigin by Zoho CRM

    84%

    CiraSync

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Social CRM

    6.7

    Bigin by Zoho CRM

    67%

    CiraSync

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Social data

    6.6
    66%
    6 Ratings
    N/A
    0 Ratings

    Social engagement

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    Bigin by Zoho CRM

    81%

    CiraSync

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Marketing automation

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Platform

    9.0

    Bigin by Zoho CRM

    90%

    CiraSync

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Mobile access

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • CiraSync is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.3

    Bigin by Zoho CRM

    83%
    6 Ratings
    9.7

    CiraSync

    97%
    4 Ratings

    Usability

    8.1

    Bigin by Zoho CRM

    81%
    6 Ratings

    CiraSync

    N/A
    0 Ratings

    Support Rating

    7.6

    Bigin by Zoho CRM

    76%
    6 Ratings
    8.5

    CiraSync

    85%
    5 Ratings

    Likelihood to Recommend

    Zoho Corporation

    It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
    Read full review

    Cira Apps

    CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone. It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
    Read full review

    Pros

    Zoho Corporation

    • Easy to use and operate as there are not "23 million" options, but still powerful.
    • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
    • Allows deals pipelines with fully customisable stages.
    Read full review

    Cira Apps

    • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
    • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
    • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
    Read full review

    Cons

    Zoho Corporation

    • It is quite easy for a new user, no training is required you are always ready to go with it.
    • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
    Read full review

    Cira Apps

    • I'd like to see a few different options regarding licensing option.
    Read full review

    Pricing Details

    Bigin by Zoho CRM

    Starting Price

    $9 per month

    Editions & Modules

    Bigin by Zoho CRM editions and modules pricing
    EditionModules
    Express$9.001
    Premier$15.002

    Footnotes

    1. per month per user
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    20% discount for annual pricing.

    CiraSync

    Starting Price

    $1 per month

    Editions & Modules

    CiraSync editions and modules pricing
    EditionModules
    Enterprise Edition$11

    Footnotes

    1. per user, per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Zoho Corporation

    A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
    Read full review

    Cira Apps

    No answers on this topic

    Support Rating

    Zoho Corporation

    Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
    Read full review

    Cira Apps

    The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
    Read full review

    Alternatives Considered

    Zoho Corporation

    Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
    Read full review

    Cira Apps

    We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
    Read full review

    Return on Investment

    Zoho Corporation

    • The lead conversion right from prospects to revenue generation has increased in our organization.
    • Previously the conversion rate was around 40%, now the efficiency has increased.
    Read full review

    Cira Apps

    • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
    Read full review

    Screenshots

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