Likelihood to Recommend Bigin by
Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by
Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to
Zoho CRM . But for the moment (until now we had never used a CRM), everything that Bigin by
Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by
Zoho CRM surely does not cover all needs, although I couldn't give examples.
Read full review We were using [SalesOutlook CRM] for a seamless experience when it comes to managing clients and their databases in a uniform way. I personally think this tool is a bit hard to learn & is most recommended to someone with prior experience with using Microsoft products.
Read full review Pros Bigin by Zoho CRM has embedded the marketing automation feature in its operations. Also, Bigin supports CRM, through social media engagement and other working platforms. Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment. Read full review It makes it easy to transfer information It is easy to view in conjunction with Outlook Keeps people accountable for details in the file Read full review Cons The CRM is majorly for small teams and does not have use cases for bigger organizations It needs to add some add-on features like email automation and journey creation from CRM itself. There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated. Read full review Does not sync all contact info Does not sync all SFDC info regarding account Read full review Likelihood to Renew Because it is good.
Read full review Usability It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
Read full review The tool lives up to its expectation and completely ticks all the required boxes. Starting from its intuitive features to the post-sales support everything is on point and this makes the end-user experience more hassle free.
Read full review Support Rating The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
Read full review Easy to implement and utilize. Provides the ultimate in efficiency in my workload
Read full review Alternatives Considered The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
Read full review I have never used a similar product to this. So far my experience with this product is pretty good. I would recommend it to colleagues and other businesses
Read full review Return on Investment Reaching more possible customers quickly and with less effort. The fact of being able to automate sending to our contact database, which has previously been tagged and categorized, has allowed us to send information in a more agile way (previously we simply used Outlook, without any type of automation). Automatically consulting all the email history you have with any of the contacts has allowed us to be more efficient and avoid duplication in communications. The process of implementing and integrating Bigin in our company, although it was not difficult, we found some difficulties to synchronize the database loaded in Bigin by Zoho CRM with our Office365 account. Read full review Saves time. Lets us focus on more important task. Helps in managing client communication more effectively. Read full review ScreenShots Bigin by Zoho CRM Screenshots