What users are saying about
1 Rating
24 Ratings
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Score 8.6 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Bigin by Zoho CRM

Choosing Bigin by Zoho CRM is a good option if you are a growing small or medium-sized company with a hard time managing Google Sheets, as it is less cluttered than other CRMs and makes it easier to manage deals with little automation.
Achir saxena | TrustRadius Reviewer

TeamWave

Only if you are constrained on cost and you need a good user experience.
Vikas Manhas | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bigin by Zoho CRM
9.5
TeamWave
8.0
Customer data management / contact management
Bigin by Zoho CRM
10.0
TeamWave
10.0
Workflow management
Bigin by Zoho CRM
9.0
TeamWave
6.0
Opportunity management
Bigin by Zoho CRM
9.5
TeamWave
10.0
Integration with email client (e.g., Outlook or Gmail)
Bigin by Zoho CRM
9.5
TeamWave
6.0
Interaction tracking
Bigin by Zoho CRM
9.5
TeamWave

Marketing Automation

Bigin by Zoho CRM
9.5
TeamWave
Lead management
Bigin by Zoho CRM
10.0
TeamWave
Email marketing
Bigin by Zoho CRM
9.0
TeamWave

CRM Project Management

Bigin by Zoho CRM
9.5
TeamWave
8.0
Task management
Bigin by Zoho CRM
9.5
TeamWave
10.0
Billing and invoicing management
Bigin by Zoho CRM
TeamWave
8.0
Reporting
Bigin by Zoho CRM
TeamWave
6.0

CRM Reporting & Analytics

Bigin by Zoho CRM
9.8
TeamWave
6.0
Pipeline visualization
Bigin by Zoho CRM
9.5
TeamWave
9.0
Customizable reports
Bigin by Zoho CRM
10.0
TeamWave
4.0
Forecasting
Bigin by Zoho CRM
TeamWave
5.0

Customization

Bigin by Zoho CRM
9.0
TeamWave
6.0
Custom fields
Bigin by Zoho CRM
9.0
TeamWave
7.0
API for custom integration
Bigin by Zoho CRM
TeamWave
5.0

Security

Bigin by Zoho CRM
9.8
TeamWave
Single sign-on capability
Bigin by Zoho CRM
9.5
TeamWave
Role-based user permissions
Bigin by Zoho CRM
10.0
TeamWave

Social CRM

Bigin by Zoho CRM
10.0
TeamWave
Social data
Bigin by Zoho CRM
10.0
TeamWave
Social engagement
Bigin by Zoho CRM
10.0
TeamWave

Integrations with 3rd-party Software

Bigin by Zoho CRM
9.0
TeamWave
Marketing automation
Bigin by Zoho CRM
9.0
TeamWave

Platform

Bigin by Zoho CRM
9.5
TeamWave
3.0
Mobile access
Bigin by Zoho CRM
9.5
TeamWave
3.0

Pros

Bigin by Zoho CRM

  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Hildah Kay | TrustRadius Reviewer

TeamWave

  • Unlimited users
  • CRM & Project management in one tool
  • Visual Cards
Vikas Manhas | TrustRadius Reviewer

Cons

Bigin by Zoho CRM

  • Call lag needs fixing; I hate when we're stuck in middle of the conversation
  • Zoho products are seamless to integrate with, but other software is inconvenient, with less documentation there
Achir saxena | TrustRadius Reviewer

TeamWave

  • [I feel] Product management is tedious
  • Flexibility of Integration with TPA
  • Mobile App is not robust.
Vikas Manhas | TrustRadius Reviewer

Usability

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients
Hildah Kay | TrustRadius Reviewer

TeamWave

TeamWave 8.0
Based on 1 answer
As the organization scale and capability increases and the cost is not a constraint.
Vikas Manhas | TrustRadius Reviewer

Support Rating

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Almost every task you need to learn about has a large amount of documentation available. However, my rating is based on my recent interaction with the developer. Although I was satisfied with the service, I deducted one point since getting them on the phone took me three to four days.
Achir saxena | TrustRadius Reviewer

TeamWave

TeamWave 10.0
Based on 1 answer
Responsive and solution oriented.
Vikas Manhas | TrustRadius Reviewer

Alternatives Considered

Bigin by Zoho CRM

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Hildah Kay | TrustRadius Reviewer

TeamWave

TeamWave provides real value for its cost - but after using it for a while the need of real feature which other similar tools offer at higher price starts to become important. Unless you really need those advanced features, TeamWave fits the bill.
Vikas Manhas | TrustRadius Reviewer

Return on Investment

Bigin by Zoho CRM

  • Better prospect data management; not missing any important contact information
  • Time saver--It has both email and calling capabilities, so switching between applications isn't necessary anymore
  • Increased productivity by speeding up closing deals
Achir saxena | TrustRadius Reviewer

TeamWave

  • Easy to scale of operations, since unlimited users are allowed.
  • Database cost is not recurring
Vikas Manhas | TrustRadius Reviewer

Screenshots

Pricing Details

Bigin by Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigin by Zoho CRM Editions & Modules

Edition
Express$7.001
  1. per user
Additional Pricing Details

TeamWave

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamWave Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bigin by Zoho CRM
9.0
TeamWave
8.0

Usability

Bigin by Zoho CRM
9.5
TeamWave
8.0

Support Rating

Bigin by Zoho CRM
9.5
TeamWave
10.0

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