What users are saying about
2 Ratings
67 Ratings
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Score 8.2 out of 100
2 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 4 feature sets: Sales Force Automation, CRM Reporting & Analytics, Customization, Platform
  • TeamWave ranks higher in 1 feature set: CRM Project Management

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
8.0

TeamWave

80%
Bigin by Zoho CRM ranks higher in 3/5 features

Customer data management / contact management

8.6
86%
6 Ratings
10.0
100%
1 Rating

Workflow management

7.6
76%
6 Ratings
6.0
60%
1 Rating

Opportunity management

8.6
86%
5 Ratings
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
6.0
60%
1 Rating

Interaction tracking

7.9
79%
6 Ratings
N/A
0 Ratings

Marketing Automation

7.1

Bigin by Zoho CRM

71%

TeamWave

Feature Set Not Supported
N/A
Bigin by Zoho CRM ranks higher in 2/2 features

Lead management

7.7
77%
6 Ratings
N/A
0 Ratings

Email marketing

6.6
66%
6 Ratings
N/A
0 Ratings

CRM Project Management

7.1

Bigin by Zoho CRM

71%
8.0

TeamWave

80%
TeamWave ranks higher in 3/3 features

Task management

7.1
71%
6 Ratings
10.0
100%
1 Rating

Billing and invoicing management

N/A
0 Ratings
8.0
80%
1 Rating

Reporting

N/A
0 Ratings
6.0
60%
1 Rating

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
6.0

TeamWave

60%
TeamWave ranks higher in 2/3 features

Pipeline visualization

8.0
80%
6 Ratings
9.0
90%
1 Rating

Customizable reports

7.4
74%
6 Ratings
4.0
40%
1 Rating

Forecasting

N/A
0 Ratings
5.0
50%
1 Rating

Customization

7.3

Bigin by Zoho CRM

73%
6.0

TeamWave

60%
Bigin by Zoho CRM ranks higher in 1/2 features

Custom fields

7.3
73%
6 Ratings
7.0
70%
1 Rating

API for custom integration

N/A
0 Ratings
5.0
50%
1 Rating

Security

8.4

Bigin by Zoho CRM

84%

TeamWave

Feature Set Not Supported
N/A
Bigin by Zoho CRM ranks higher in 2/2 features

Single sign-on capability

8.6
86%
5 Ratings
N/A
0 Ratings

Role-based user permissions

8.1
81%
6 Ratings
N/A
0 Ratings

Social CRM

6.7

Bigin by Zoho CRM

67%

TeamWave

Feature Set Not Supported
N/A
Bigin by Zoho CRM ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
N/A
0 Ratings

Social engagement

6.8
68%
6 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%

TeamWave

Feature Set Not Supported
N/A
Bigin by Zoho CRM ranks higher in 1/1 features

Marketing automation

8.1
81%
5 Ratings
N/A
0 Ratings

Platform

9.0

Bigin by Zoho CRM

90%
3.0

TeamWave

30%
Bigin by Zoho CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
3.0
30%
1 Rating

Attribute Ratings

  • Bigin by Zoho CRM is rated higher in 2 areas: Likelihood to Recommend, Usability
  • TeamWave is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
8.0

TeamWave

80%
1 Rating

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings
8.0

TeamWave

80%
1 Rating

Support Rating

7.7

Bigin by Zoho CRM

77%
6 Ratings
10.0

TeamWave

100%
1 Rating

Likelihood to Recommend

Zoho Corporation

It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
Read full review

TeamWave

Only if you are constrained on cost and you need a good user experience.
Read full review

Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review

TeamWave

  • Unlimited users
  • CRM & Project management in one tool
  • Visual Cards
Read full review

Cons

Zoho Corporation

  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
Read full review

TeamWave

  • [I feel] Product management is tedious
  • Flexibility of Integration with TPA
  • Mobile App is not robust.
Read full review

Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

TeamWave

Starting Price

$0

Editions & Modules

TeamWave editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Zoho Corporation

    A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
    Read full review

    TeamWave

    As the organization scale and capability increases and the cost is not a constraint.
    Read full review

    Support Rating

    Zoho Corporation

    Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
    Read full review

    TeamWave

    Responsive and solution oriented.
    Read full review

    Alternatives Considered

    Zoho Corporation

    Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
    Read full review

    TeamWave

    TeamWave provides real value for its cost - but after using it for a while the need of real feature which other similar tools offer at higher price starts to become important. Unless you really need those advanced features, TeamWave fits the bill.
    Read full review

    Return on Investment

    Zoho Corporation

    • The lead conversion right from prospects to revenue generation has increased in our organization.
    • Previously the conversion rate was around 40%, now the efficiency has increased.
    Read full review

    TeamWave

    • Easy to scale of operations, since unlimited users are allowed.
    • Database cost is not recurring
    Read full review

    Screenshots

    Add comparison