Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigPanda
Score 7.5 out of 10
N/A
BigPanda is designed to enable enterprise IT to intelligently automate and scale service operations to meet the complex demands of the modern datacenter. The vendor says their algorithmic service operations platform turns IT noise from fragmented clouds, teams, applications and monitoring tools into actionable insights to speed the resolution of IT incidents. Customers include Intel, Workday, News Corp, Macy’s and Cisco.N/A
PagerDuty
Score 8.6 out of 10
N/A
PagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.
$25
per month per user
TrueSight Orchestration
Score 3.6 out of 10
N/A
TrueSight Orchestration (formerly Atrium Orchestrator) is datacenter automation software from BMC.N/A
Pricing
BigPandaPagerDutyTrueSight Orchestration
Editions & Modules
No answers on this topic
Professional
$25
per month per user
Business
$49
per month per user
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
BigPandaPagerDutyTrueSight Orchestration
Free Trial
NoYesNo
Free/Freemium Version
NoYesNo
Premium Consulting/Integration Services
NoYesNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
BigPandaPagerDutyTrueSight Orchestration
Considered Multiple Products
BigPanda

No answer on this topic

PagerDuty
Chose PagerDuty
When we selected PagerDuty, we evaluated a few other solutions including Moogsoft, BigPanda, VictorOps and Splunk Enterprise. We decided on PagerDuty specifically for the automated on-call escalation capabilities. At the time when we subscribed to PagerDuty, event management …
Chose PagerDuty
PagerDuty has matched our expectations so far in terms of the quality and quantity of functionalities offered to manage incidents effectively. Other tools being considered during the purchase phase were quite expensive and failed to offer the features we required. They had …
TrueSight Orchestration

No answer on this topic

Features
BigPandaPagerDutyTrueSight Orchestration
Workload Automation
Comparison of Workload Automation features of Product A and Product B
BigPanda
-
Ratings
PagerDuty
-
Ratings
TrueSight Orchestration
8.0
1 Ratings
4% below category average
Multi-platform scheduling00 Ratings00 Ratings9.01 Ratings
Central monitoring00 Ratings00 Ratings8.01 Ratings
Logging00 Ratings00 Ratings8.01 Ratings
Alerts and notifications00 Ratings00 Ratings8.01 Ratings
Analysis and visualization00 Ratings00 Ratings7.01 Ratings
Application integration00 Ratings00 Ratings8.01 Ratings
Best Alternatives
BigPandaPagerDutyTrueSight Orchestration
Small Businesses
Sentry
Sentry
Score 8.8 out of 10

No answers on this topic

No answers on this topic

Medium-sized Companies
ManageEngine ADAudit Plus
ManageEngine ADAudit Plus
Score 9.0 out of 10
Freshservice
Freshservice
Score 8.4 out of 10
Apache Airflow
Apache Airflow
Score 8.7 out of 10
Enterprises
ManageEngine ADAudit Plus
ManageEngine ADAudit Plus
Score 9.0 out of 10
Freshservice
Freshservice
Score 8.4 out of 10
Control-M
Control-M
Score 9.3 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
BigPandaPagerDutyTrueSight Orchestration
Likelihood to Recommend
9.0
(1 ratings)
9.1
(146 ratings)
7.0
(1 ratings)
Likelihood to Renew
-
(0 ratings)
8.8
(6 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
7.3
(5 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(86 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
8.2
(2 ratings)
-
(0 ratings)
User Testimonials
BigPandaPagerDutyTrueSight Orchestration
Likelihood to Recommend
BigPanda
If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.
Read full review
PagerDuty
From our point of view, PagerDuty is best suited for high priority accounts in collections. For instance, if a priority customer's account fails multiple accounts, notification is already sent by PagerDuty in order to notify us... so we don't have to worry much, as it ensures cases are addressed quickly and prevents any further delays.
Read full review
BMC Helix
Well Suited if running other BMC products Need well trained Level 2 & Level 3 Administration for day to day tasks
Read full review
Pros
BigPanda
  • Alert correlation feature helps in grouping similar alerts together
  • Alert Enrichment to enhance the data after it arrives on the tool
  • Integration with multiple tools
  • The console is very user friendly and provides ease of administration
Read full review
PagerDuty
  • Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
  • The calendar view provides valuable information regarding who is on call by the team and their full contact information.
  • The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.
Read full review
BMC Helix
  • Ease of Integration with other BMC products like BMC BSA , BNA ,Remedy & ITSM
  • Technical Support is good
  • Good documentation & Community Support
  • Integration with third party apps is good
Read full review
Cons
BigPanda
  • Tool should have a feature to query the data
  • The dashboard feature needs improvement
  • It should have a dark mode
Read full review
PagerDuty
  • When I open PagerDuty the page does look a little cluttered or busy.
  • It would be nice to go to the page with clear and straightforward instructions on what I must address.
  • Ability to change the color background.
  • Add a timer and alarms for tasks that need completed.
Read full review
BMC Helix
  • Complex initial setup
  • Integration with Cloud is missing
  • UI is old & traditional & not user friendly
Read full review
Likelihood to Renew
BigPanda
No answers on this topic
PagerDuty
They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
Read full review
BMC Helix
No answers on this topic
Usability
BigPanda
No answers on this topic
PagerDuty
The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
Read full review
BMC Helix
No answers on this topic
Support Rating
BigPanda
No answers on this topic
PagerDuty
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
Read full review
BMC Helix
No answers on this topic
Implementation Rating
BigPanda
No answers on this topic
PagerDuty
When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
Read full review
BMC Helix
No answers on this topic
Alternatives Considered
BigPanda
TrueSight didn't provide many customization options. The features provided were primitive as compared to BigPanda. TrueSight was being used just for alert visibility and assignment to a proper support group from a single console. Although Moogsoft had similar features as compared to BigPanda, the user administration and ease of use were a bit complicated. BigPanda provides a much simpler user interface.
Read full review
PagerDuty
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
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BMC Helix
We choose Atrium Orchestrator since we are using other BMC products in our environment & integration to those products is simple
Read full review
Return on Investment
BigPanda
  • BIgPanda is very easy to implement and use
  • Better than the previous tool, provides more functionality
  • BIgPanda's alert enrichment feature very helpful
Read full review
PagerDuty
  • Allow our service to be available 24/7 with minimal downtime, improving customer experience
  • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
  • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
Read full review
BMC Helix
  • Able to automate 50% of manual operations work
Read full review
ScreenShots

PagerDuty Screenshots

Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.