BigPanda vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigPanda
Score 8.0 out of 10
N/A
BigPanda is designed to enable enterprise IT to intelligently automate and scale service operations to meet the complex demands of the modern datacenter. The vendor says their algorithmic service operations platform turns IT noise from fragmented clouds, teams, applications and monitoring tools into actionable insights to speed the resolution of IT incidents. Customers include Intel, Workday, News Corp, Macy’s and Cisco.N/A
ServiceNow IT Operations Management
Score 8.2 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
BigPandaServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BigPandaServiceNow IT Operations Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
BigPandaServiceNow IT Operations Management
Small Businesses
Sentry
Sentry
Score 8.8 out of 10

No answers on this topic

Medium-sized Companies
Sentry
Sentry
Score 8.8 out of 10
ScienceLogic SL1
ScienceLogic SL1
Score 8.6 out of 10
Enterprises
ignio AIOps
ignio AIOps
Score 8.2 out of 10
ScienceLogic SL1
ScienceLogic SL1
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigPandaServiceNow IT Operations Management
Likelihood to Recommend
9.0
(1 ratings)
8.1
(3 ratings)
User Testimonials
BigPandaServiceNow IT Operations Management
Likelihood to Recommend
BigPanda
If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.
Read full review
ServiceNow
We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
Read full review
Pros
BigPanda
  • Alert correlation feature helps in grouping similar alerts together
  • Alert Enrichment to enhance the data after it arrives on the tool
  • Integration with multiple tools
  • The console is very user friendly and provides ease of administration
Read full review
ServiceNow
  • The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
  • The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
  • With AI driven classification, it's easy to track outage impacts
Read full review
Cons
BigPanda
  • Tool should have a feature to query the data
  • The dashboard feature needs improvement
  • It should have a dark mode
Read full review
ServiceNow
  • Scan network is limited to their discovery tool, which is costly
  • Integration to jamf and ubunto tools
  • Agents TCO
  • integration to password management tools which are critical for successful scans
Read full review
Alternatives Considered
BigPanda
TrueSight didn't provide many customization options. The features provided were primitive as compared to BigPanda. TrueSight was being used just for alert visibility and assignment to a proper support group from a single console. Although Moogsoft had similar features as compared to BigPanda, the user administration and ease of use were a bit complicated. BigPanda provides a much simpler user interface.
Read full review
ServiceNow
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
Read full review
Return on Investment
BigPanda
  • BIgPanda is very easy to implement and use
  • Better than the previous tool, provides more functionality
  • BIgPanda's alert enrichment feature very helpful
Read full review
ServiceNow
  • With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
  • Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
  • With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%
Read full review
ScreenShots