Likelihood to Recommend If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.
Read full review We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
Read full review Pros Alert correlation feature helps in grouping similar alerts together Alert Enrichment to enhance the data after it arrives on the tool Integration with multiple tools The console is very user friendly and provides ease of administration Read full review The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences With AI driven classification, it's easy to track outage impacts Read full review Cons Tool should have a feature to query the data The dashboard feature needs improvement It should have a dark mode Read full review Scan network is limited to their discovery tool, which is costly Integration to jamf and ubunto tools Agents TCO integration to password management tools which are critical for successful scans Gal Avraham Manager, IT and Information Security Division
Read full review Alternatives Considered TrueSight didn't provide many customization options. The features provided were primitive as compared to BigPanda. TrueSight was being used just for alert visibility and assignment to a proper support group from a single console. Although
Moogsoft had similar features as compared to BigPanda, the user administration and ease of use were a bit complicated. BigPanda provides a much simpler user interface.
Read full review BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use
Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us.
Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
Read full review Return on Investment BIgPanda is very easy to implement and use Better than the previous tool, provides more functionality BIgPanda's alert enrichment feature very helpful Read full review With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90% Read full review ScreenShots