TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bigtincan Engagement

    Score8 out of 10
    N/AModus (formerly App Data Room) is designed to drive sales success, by helping customers create and distribute content for the most critical moments of their sales process. The vendor boasts more than 120,000 sales and marketing professionals are using Modus to conduct 250,000 Critical Customer Conversations every day.N/A

    Dropbox Sign

    Score8.9 out of 10
    N/AHelloSign is an electronic signature software offering acquired by Dropbox in early 2019. It includes features such as customization for businesses of any size and bank-level security.

    $0

    per month

    Pricing
    Bigtincan EngagementDropbox Sign
    Editions & Modules
    No answers on this topic
    Free
    $0
    Essentials
    $15
    per month
    Standard
    $25
    per month starting at two users, per user
    Essentials API
    $75
    per month Starting at 50 signature requests / mo.
    Standard API
    $250
    per month Starting at 100 signature requests / mo.
    Premium
    Custom
    Custom
    Offerings
    Pricing Offerings
    Bigtincan EngagementDropbox Sign
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalOptional
    Additional DetailsThe off-the-shelf version starts at $45 per user per month. Whitelabel, integrations, enterprise pricing and authentication packages available on request.Additional pricing available for HelloWorks and HelloFax
    More Pricing Information
    Community Pulse
    Bigtincan EngagementDropbox Sign
    Considered Both Products
    Bigtincan
    No answer on this topic
    Dropbox
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    91%
    Would buy again
    140 Answers
    Delivers good value for the price
    No answers on this topic
    94%
    Delivers good value for the price
    133 Answers
    Happy with the feature set
    No answers on this topic
    92%
    Happy with the feature set
    141 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    93%
    Lived up to sales and marketing promises
    111 Answers
    Implementation went as expected
    No answers on this topic
    95%
    Implementation went as expected
    127 Answers
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    Bigtincan EngagementDropbox Sign
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    Score7.7 out of 10
    OneSpan Sign
    Score9.6 out of 10
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    ClearSlide
    Score8 out of 10
    DocuSign
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Bigtincan EngagementDropbox Sign
    Likelihood to Recommend
    9.5
    (2 ratings)
    9.8
    (178 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    9.1
    (12 ratings)
    Usability
    10.0
    (1 ratings)
    10.0
    (124 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    9.0
    (1 ratings)
    1.7
    (18 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    9.0
    (4 ratings)
    Configurability
    -
    (0 ratings)
    8.3
    (120 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Bigtincan EngagementDropbox Sign
    Likelihood to Recommend
    Bigtincan
    ADR is a great interactive tool for B2B businesses that sales deals one-on-one with the customer. I don't think it would be well suited for B2C businesses because of the need and cost for individual licenses per user. I would highly recommend this tool to B2B companies that practice traditional sales with a technological edge.
    Incentivized
    Read full review
    Dropbox
    Someone who has never used Dropbox Sign before could quickly figure it out without needing a tutorial or guide. It is very useful in instantly collecting signatures and keeping others in the loop as well, even if they aren't signers. I love that there's an option to cc someone in basically and they'll be able to see the documents and when it's signed. It's also impossible to miss a document not being signed because it automatically sends reminders to signers if they do not sign and emails reminders daily, letting me know how many documents are pending signatures.
    Read full review
    Pros
    Bigtincan
    • Allows us to include video collateral in our portfolio
    • Allows visibility into an activity that the recipient performs once collateral is sent to them
    • Provides analytics around most and least used pieces of collateral
    • Allows our marketing team to generate and upload new collateral on demand
    Incentivized
    Read full review
    Dropbox
    • Allows customization for each client.
    • Gives us all the room we need to create a thorough contract.
    • Allows us to save each executed contract as a PDF.
    • Looks like a pricey, professionally drawn-up contract.
    • The ability to send a new customer a professional-looking contract like this makes us look "bigger" than we are.
    Incentivized
    Read full review
    Cons
    Bigtincan
    • I wish the App UI was the same across all platforms. The app looks different on Windows than iOS.
    Incentivized
    Read full review
    Dropbox
    • It would be nice to be able to build a template for just the location of the signature boxes that would allow me to upload a document, and the boxes could be basically replaced. I have the exact same doc for each of my clients, but there are small changes here and there, and I have to fill in their personal info through another program, so it would be nice to be able to do a template this way instead of just tying a template to one document.
    Incentivized
    Read full review
    Likelihood to Renew
    Bigtincan
    App Data Room has been instrumental in allowing our sale representatives to present up-to-date and innovative marketing collateral to potential customers. A second value add is that our Marketing Department is able to create and upload the most current material to the app so that our sales representatives have access to the most up-to-date information to present to our customers.
    Incentivized
    Read full review
    Dropbox
    Because this product has been affordable which is so important for a non profit however it is also of good quality so its not like you get a cheap version of this you get a quality product at an affordable price and that is so important for a non profit
    Incentivized
    Read full review
    Usability
    Bigtincan
    Overall, the App Data Room product is easy to use. Our Marketing Department is able to quickly upload updated and new material once they create the documents. Users are able to quickly find material filed by subject matter. Once the appropriate material is located, it can be presented on their iPad and emailed to prospective customers who indicate interest in the products.
    Incentivized
    Read full review
    Dropbox
    I found this to be super user-friendly and easy to teach other teammates how to use in 5 minutes. I use it frequently, and there was little to no learning curve with this product. I also find that document signers have no problem navigating the documents we need them to review.
    Incentivized
    Read full review
    Reliability and Availability
    Bigtincan
    No answers on this topic
    Dropbox
    I have not encountered this because it was so easy to use however just seeing how they created a community is great and shows that they are here for their users. I am going to say I am sure they are available and ready to assist when needed. The fact that we have not yet experienced an outage and issues says a lot though :)
    Incentivized
    Read full review
    Performance
    Bigtincan
    No answers on this topic
    Dropbox
    Again I cannot say it is enough this app is simple. We are preparing to be able to integrate with Salesforce and Sharepoint at a very small cost per user (these are the platforms we use) and it is great that they have the option to integrate these apps. We love this app
    Incentivized
    Read full review
    Support Rating
    Bigtincan
    The few support requests that we have submitted have been resolved within 2 business days. The App Data Room staff has also been responsive to suggestions from our staff to upgrade the product - specifically in the area of analytics.
    Incentivized
    Read full review
    Dropbox
    Support is limited to email only (for our subscription level), which might be OK for a e-signing platform if support was relatively rapid. This is not the case with HelloSign. Since the issues first arose a week ago, we have made no discernible progress in solving the problem. No matter how quickly I respond to a follow-up email, we receive only 1 email a day from the support. The other issue, which is a true edge case situation, is their insistence on receiving email from the same email account as the HelloSign registration. We changed our organizational email recently, and I was still logging into HS using our old email address. This became a hard stop on further support, which doesn't make sense on a practical level. Why would someone write in for support with specific issues if they weren't a customer? And if they did, wouldn't that be a miniscule proportion of the support requests? So if you adopt a policy that stops providing support to anyone who isn't verified, regardless of the situation, isn't that using a blunt instrument to solve a very rare issue? Reflects the overall organizational values, in my opinion, which is not to value the small customer.
    Read full review
    Implementation Rating
    Bigtincan
    No, key insights. Implementation was easy. The App Data Room staff hosted initial training sessions for our support personnel, and then these support persons conducted training and support sessions for our users.
    Incentivized
    Read full review
    Dropbox
    I can not say it enough - this was the easiest implementation we have had with an application. I became an admin, I added the person who would be the back up admin, we moved forward with adding accounts and that was it. All the users we have were self sufficient enough to move forward with very little guidance and the guidance they received was in house.
    Incentivized
    Read full review
    Alternatives Considered
    Bigtincan
    We've used custom developed tools in the past but the upfront cost is very high and the solution we had was very costly to update. We did not have a CMS previously so real-time updates were unheard of. App Data Room has all of the features we previously had plus so much more.
    Incentivized
    Read full review
    Dropbox
    Dropbox Sign seems a little more intuitive and user-friendly than DocuSign. DocuSign also has a limit to the number of documents that you can send for signature over a period of time. Dropbox Sign integrates with just as many applications and software as DocuSign does. I also think the amount of templates that they give you to use is more than adequate for most business applications and more than other services seem to give you.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Bigtincan
    No answers on this topic
    Dropbox
    The appropriate price for the system.
    Incentivized
    Read full review
    Scalability
    Bigtincan
    No answers on this topic
    Dropbox
    Between the easy to use app, the pricing, and the team at dropbox. This app is hands down great! Easy to use. Anyone can start using it and if not I am sure the team at dropbox will guide you to implement. The cost especially for us as a nonprofit is sustainable which is great.
    Incentivized
    Read full review
    Return on Investment
    Bigtincan
    • I don't have any hard numbers. But all I get are good reviews and compliments from our sales team and customers who interact with ADR.
    Incentivized
    Read full review
    Dropbox
    • Faster time to contract signature-less overthinking because they sign with their finger on the phone with the sales rep.
    • Reduction of paper waste and organization.
    • Ease for sales reps to quickly choose and alter any agreement they need while on a call.
    Incentivized
    Read full review
    ScreenShots

    Bigtincan Engagement Screenshots

    Screenshot of Always Up-To-DateScreenshot of Content ManagementScreenshot of In-Depth AnalyticsScreenshot of Instant Follow-UpsScreenshot of Works Online and Offline

    Dropbox Sign Screenshots

    Screenshot of drag and drop fields for any document to create an e-signature documentScreenshot of signer settings that can be used to distribute agreementsScreenshot of Notifications of completed signaturesScreenshot of uploading a documentScreenshot of Admin homepageScreenshot of template creation