Dropbox Sign

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dropbox Sign
Score 8.7 out of 10
N/A
HelloSign is an electronic signature software offering acquired by Dropbox in early 2019. It includes features such as customization for businesses of any size and bank-level security.
$0
per month
Pricing
Dropbox Sign
Editions & Modules
Free
$0
Essentials
$15
per month
Standard
$17.5
per month starting at two users, per user
Essentials API
$75
per month Starting at 50 signature requests / mo.
Standard API
$250
per month Starting at 100 signature requests / mo.
Premium
Custom
Custom
Offerings
Pricing Offerings
Dropbox Sign
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeOptional
Additional DetailsAdditional pricing available for HelloWorks and HelloFax
More Pricing Information
Community Pulse
Dropbox Sign
Considered Both Products
Dropbox Sign
Chose Dropbox Sign
I think all similar platforms can support smaller features, but Dropbox Sign might be easier to use, cost-effective, and friendly for new users and organizations that have no experience using it as an e-signature platform. Once I have a great experience, I would highly …
Chose Dropbox Sign
PandaDoc has an interface that isn't as simple but once you get used to it, it's really not bad. The biggest con is that I've had issues when using it where it glitches or just isn't loading. I think it's been issues on the back end that required ticketing. In the end, I didn't …
Chose Dropbox Sign
I selected Dropbox Sign because it was very easy to use, started with a free plan, and I knew that if I needed a professional plan, it would be reasonably priced. DocuSign was too expensive, and Adobe products are always hard to use and integrate with.
Chose Dropbox Sign
It is less expensive and assists nonprofits. That was the biggest factor for us, especially when it came to the integration with Salesforce and SharePoint. Although we do not use it now, we plan on using it other applications were way out of our price range, and DocuSign was …
Chose Dropbox Sign
In my opinion, customer service is lacking. I believe they are unethical -- in my experience, they cancelled my membership despite asking them to only stop auto-billing. My account shows the membership was canceled but, I believe they still stole my $1630! Only reason I knew is …
Chose Dropbox Sign
Great software, however the integration of the Dropbox cloud in tandem with this is amazing and simpler than this great competitor for an all in one solution.
Chose Dropbox Sign
DropBox Sign is more user-friendly and not as confusing as the other.
Chose Dropbox Sign
Dropbox seemed easier to use and cheaper than the others. It was just as functional.
Chose Dropbox Sign
Hellosign the easiest out of the class that we use. It is just super quick. We use eversign to get some extra templates, but it is pretty clunky for sending contracts.
Chose Dropbox Sign
It's useful that Dropbox Sign is connected with other apps (like fax), that's something the competitors I've used don't have.
Chose Dropbox Sign
So much better, specifically because of the lack of a limit. Focusing limits the total amount of docs you can sign per year and is more expensive. This product has similar if not slightly easier/Better functionality, and it’s for a much better price point. Would highly …
Chose Dropbox Sign
This is my first time using a tool like DropBox Sign and the reason I chose it is because the price was right for a small business with one user and I had a great customer service rep chatting with me that answered all of my questions very completely and efficiently.
Chose Dropbox Sign
Falls a little short but not too bad
Chose Dropbox Sign
Simpler to use and easier interface on your eyes
Chose Dropbox Sign
10 out of 10 times I will choose DocuSign moving forward over DropBox Sign. I hated how horrible their technical support was in solving my issue.
Chose Dropbox Sign
DocuSign is fine, but Dropbox Sign provides far more flexibility and will scale with your business. DocuSign seems to nickel and dime you every step of the way.
Best Alternatives
Dropbox Sign
Small Businesses
Foxit eSign
Foxit eSign
Score 9.0 out of 10
Medium-sized Companies
MSB Docs
MSB Docs
Score 9.4 out of 10
Enterprises
DocuSign
DocuSign
Score 8.7 out of 10
All AlternativesView all alternatives
User Ratings
Dropbox Sign
Likelihood to Recommend
8.8
(178 ratings)
Likelihood to Renew
9.1
(12 ratings)
Usability
9.8
(124 ratings)
Availability
9.1
(2 ratings)
Performance
9.1
(2 ratings)
Support Rating
1.7
(18 ratings)
Implementation Rating
9.0
(4 ratings)
Configurability
8.4
(120 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
Product Scalability
9.1
(1 ratings)
Vendor pre-sale
9.1
(1 ratings)
User Testimonials
Dropbox Sign
Likelihood to Recommend
Dropbox
Someone who has never used Dropbox Sign before could quickly figure it out without needing a tutorial or guide. It is very useful in instantly collecting signatures and keeping others in the loop as well, even if they aren't signers. I love that there's an option to cc someone in basically and they'll be able to see the documents and when it's signed. It's also impossible to miss a document not being signed because it automatically sends reminders to signers if they do not sign and emails reminders daily, letting me know how many documents are pending signatures.
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Pros
Dropbox
  • Allows customization for each client.
  • Gives us all the room we need to create a thorough contract.
  • Allows us to save each executed contract as a PDF.
  • Looks like a pricey, professionally drawn-up contract.
  • The ability to send a new customer a professional-looking contract like this makes us look "bigger" than we are.
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Cons
Dropbox
  • It would be nice to be able to build a template for just the location of the signature boxes that would allow me to upload a document, and the boxes could be basically replaced. I have the exact same doc for each of my clients, but there are small changes here and there, and I have to fill in their personal info through another program, so it would be nice to be able to do a template this way instead of just tying a template to one document.
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Likelihood to Renew
Dropbox
Because this product has been affordable which is so important for a non profit however it is also of good quality so its not like you get a cheap version of this you get a quality product at an affordable price and that is so important for a non profit
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Usability
Dropbox
I found this to be super user-friendly and easy to teach other teammates how to use in 5 minutes. I use it frequently, and there was little to no learning curve with this product. I also find that document signers have no problem navigating the documents we need them to review.
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Reliability and Availability
Dropbox
I have not encountered this because it was so easy to use however just seeing how they created a community is great and shows that they are here for their users. I am going to say I am sure they are available and ready to assist when needed. The fact that we have not yet experienced an outage and issues says a lot though :)
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Performance
Dropbox
Again I cannot say it is enough this app is simple. We are preparing to be able to integrate with Salesforce and Sharepoint at a very small cost per user (these are the platforms we use) and it is great that they have the option to integrate these apps. We love this app
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Support Rating
Dropbox
Support is limited to email only (for our subscription level), which might be OK for a e-signing platform if support was relatively rapid. This is not the case with HelloSign. Since the issues first arose a week ago, we have made no discernible progress in solving the problem. No matter how quickly I respond to a follow-up email, we receive only 1 email a day from the support. The other issue, which is a true edge case situation, is their insistence on receiving email from the same email account as the HelloSign registration. We changed our organizational email recently, and I was still logging into HS using our old email address. This became a hard stop on further support, which doesn't make sense on a practical level. Why would someone write in for support with specific issues if they weren't a customer? And if they did, wouldn't that be a miniscule proportion of the support requests? So if you adopt a policy that stops providing support to anyone who isn't verified, regardless of the situation, isn't that using a blunt instrument to solve a very rare issue? Reflects the overall organizational values, in my opinion, which is not to value the small customer.
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Implementation Rating
Dropbox
I can not say it enough - this was the easiest implementation we have had with an application. I became an admin, I added the person who would be the back up admin, we moved forward with adding accounts and that was it. All the users we have were self sufficient enough to move forward with very little guidance and the guidance they received was in house.
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Alternatives Considered
Dropbox
Dropbox Sign seems a little more intuitive and user-friendly than DocuSign. DocuSign also has a limit to the number of documents that you can send for signature over a period of time. Dropbox Sign integrates with just as many applications and software as DocuSign does. I also think the amount of templates that they give you to use is more than adequate for most business applications and more than other services seem to give you.
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Contract Terms and Pricing Model
Dropbox
The appropriate price for the system.
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Scalability
Dropbox
Between the easy to use app, the pricing, and the team at dropbox. This app is hands down great! Easy to use. Anyone can start using it and if not I am sure the team at dropbox will guide you to implement. The cost especially for us as a nonprofit is sustainable which is great.
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Return on Investment
Dropbox
  • Faster time to contract signature-less overthinking because they sign with their finger on the phone with the sales rep.
  • Reduction of paper waste and organization.
  • Ease for sales reps to quickly choose and alter any agreement they need while on a call.
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ScreenShots

Dropbox Sign Screenshots

Screenshot of drag and drop fields for any document to create an e-signature documentScreenshot of signer settings that can be used to distribute agreementsScreenshot of Notifications of completed signaturesScreenshot of uploading a documentScreenshot of Admin homepageScreenshot of template creation