What users are saying about
180 Ratings
114 Ratings
180 Ratings
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Score 7.3 out of 100
114 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Customization

    Bill.com

    Feature Set Not Supported
    N/A
    6.0

    Zoho Books

    60%
    Zoho Books ranks higher in 1/1 features

    API for custom integration

    N/A
    0 Ratings
    6.0
    60%
    14 Ratings

    Security

    Bill.com

    Feature Set Not Supported
    N/A
    9.0

    Zoho Books

    90%
    Zoho Books ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.6
    96%
    18 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.3
    83%
    23 Ratings

    Reporting & Analytics

    Bill.com

    Feature Set Not Supported
    N/A
    8.0

    Zoho Books

    80%
    Zoho Books ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.5
    75%
    23 Ratings

    Standard reports

    N/A
    0 Ratings
    7.5
    75%
    22 Ratings

    Custom reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    General Ledger and Configurable Accounting

    Bill.com

    Feature Set Not Supported
    N/A
    8.2

    Zoho Books

    82%
    Zoho Books ranks higher in 9/9 features

    Accounts payable

    N/A
    0 Ratings
    8.2
    82%
    22 Ratings

    Accounts receivable

    N/A
    0 Ratings
    9.0
    90%
    23 Ratings

    Cash management

    N/A
    0 Ratings
    8.0
    80%
    22 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    6.0
    60%
    21 Ratings

    Expense management

    N/A
    0 Ratings
    7.0
    70%
    22 Ratings

    Time tracking

    N/A
    0 Ratings
    6.1
    61%
    14 Ratings

    Multi-currency support

    N/A
    0 Ratings
    9.9
    99%
    13 Ratings

    Regulations compliance

    N/A
    0 Ratings
    9.9
    99%
    12 Ratings

    Self-service portal

    N/A
    0 Ratings
    9.9
    99%
    15 Ratings

    Inventory Management

    Bill.com

    Feature Set Not Supported
    N/A
    6.6

    Zoho Books

    66%
    Zoho Books ranks higher in 2/2 features

    Inventory tracking

    N/A
    0 Ratings
    6.2
    62%
    12 Ratings

    Automatic reordering

    N/A
    0 Ratings
    7.1
    71%
    7 Ratings

    Order Management

    Bill.com

    Feature Set Not Supported
    N/A
    8.3

    Zoho Books

    83%
    Zoho Books ranks higher in 4/4 features

    Pricing

    N/A
    0 Ratings
    7.0
    70%
    18 Ratings

    Order entry

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Credit card processing

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.3
    83%
    17 Ratings

    Attribute Ratings

    • Zoho Books is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    5.4

    Bill.com

    54%
    60 Ratings
    7.5

    Zoho Books

    75%
    25 Ratings

    Likelihood to Renew

    8.9

    Bill.com

    89%
    13 Ratings

    Zoho Books

    N/A
    0 Ratings

    Usability

    1.0

    Bill.com

    10%
    6 Ratings
    6.5

    Zoho Books

    65%
    6 Ratings

    Availability

    8.3

    Bill.com

    83%
    12 Ratings

    Zoho Books

    N/A
    0 Ratings

    Performance

    10.0

    Bill.com

    100%
    4 Ratings

    Zoho Books

    N/A
    0 Ratings

    Support Rating

    2.6

    Bill.com

    26%
    31 Ratings
    5.3

    Zoho Books

    53%
    6 Ratings

    Online Training

    9.0

    Bill.com

    90%
    2 Ratings

    Zoho Books

    N/A
    0 Ratings

    Implementation Rating

    8.0

    Bill.com

    80%
    10 Ratings

    Zoho Books

    N/A
    0 Ratings

    Ease of integration

    10.0

    Bill.com

    100%
    1 Rating

    Zoho Books

    N/A
    0 Ratings

    Likelihood to Recommend

    Bill.com

    It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.
    Read full review

    Zoho Corporation

    If using other cloud applications and you wish to create Zoho Books transactions via APIs, Zoho Books is great. The overall UI and flow of the application are great. If you need a detailed job cost accounting solution and robust reporting there is some room for improvement here.
    Read full review

    Pros

    Bill.com

    • The fact that bill.com automatically processes most information on the invoice is really helpful - leads to quicker processing
    • The "to do list" feature ensures you see the tasks that need to be completed ASAP
    • The reports section is very helpful in year end prepping for audits
    Read full review

    Zoho Corporation

    • Zoho Books invoicing and receipting features are second to none. We find it easy to quickly invoice clients and add items to their bills and also for our own receipting internally.
    • The accounting features are great for our accounting team to be able to see where we are financially and how the business is doing.
    • The ability to add contacts and run a mini CRM channel with clients within Zoho is invaluable. Since we use this in conjunction with our other CRM channels, it helps to have a centralized place to follow up and see through a sales funnel.
    • Zoho Books allows us to take payments from clients around the globe a feature we didn't have when we used another accounting system.
    • The pricing for Zoho Books is fairly reasonable for an SME organization which is a great for us as it pays itself back many times over every month.
    Read full review

    Cons

    Bill.com

    • Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
    • The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
    • I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).
    Read full review

    Zoho Corporation

    • Zoho Books is only available in Texas and California. There is no integration allowed for paying employee expenses. The absolute worst aspect is the fact that if you make even the slightest error in data input there is no backing up. You cannot undo an error.
    • The system does not allow change once implemented, so you must get every one of your beginning balances perfect. The practice of Journal Entries is cumbersome. When reconciling, Zoho Books has adopted a number of required steps that significantly overcomplicate reconciliation using practices that are not consistent with general accounting principles in the US.
    • On the customer side, you must look in two places to see the beginning balance and the current receivables that might exist for current invoicing.
    • The way the system works, you must avoid having much trust with the balances depicted. So far, it appears that Zoho Books uses what we called in school "that new math."
    • It would be terrifying to rely on this bookkeeping system to support an IRS Audit. The system violates too many fundamental accounting principles.
    • The software is used by so few people that there is concern that we might never find a skilled bookkeeper.
    Read full review

    Pricing Details

    Bill.com

    Starting Price

    $45 per month

    Editions & Modules

    Bill.com editions and modules pricing
    EditionModules
    Essentials$451
    Team$552
    Corporate$793
    EnterpriseCustom Pricing4

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per user/per month
    4. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoho Books

    Starting Price

    $0 For businesses with turnover <50K USD per annum

    Editions & Modules

    Zoho Books editions and modules pricing
    EditionModules
    Standard$151
    Professional$402
    Premium$603
    Free$04

    Footnotes

    1. Per Organization/Month, Billed Annually
    2. Per Organization/Month, Billed Annually
    3. Per Organization/Month, Billed Annually
    4. For businesses with turnover <50K USD per annum

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $15

    Additional Details

    Zoho Books is available for both monthly and yearly plans. Users who sign up for the annual plan get a discount.

    Likelihood to Renew

    Bill.com

    While our firm does not use Bill.com internally, we know many customers that use Bill.com and are very happy with it. Based on the feedback from current users, I would say that the product should have a strong renewal forecast. Once customers move their AP to the cloud, they would be unlikely to move it back given a choice.
    Read full review

    Zoho Corporation

    No answers on this topic

    Usability

    Bill.com

    Bill.com continues to raise the bar with new features and improved interface. The Fast Pay option is another innovation that reduces administrative time when you have to get an overnight check out. The new Chat Support interface, powered by Zopim, which is world-class, adds to the responsiveness of Bill.com's support team and makes getting real-time answers that much easier.
    Read full review

    Zoho Corporation

    Customization is the biggest struggle for us and most of the time we need to involve a tech person. The chat support is a great feature and very helpful. It would be great to be able to customize and create invoices and correspondence (templates) such are reminders in multiple languages within one organization. The currency (USD) would be the same. We have clients in different countries that don't speak English but pay in USD.
    Read full review

    Reliability and Availability

    Bill.com

    The only time Bill.com was ever "unavailable" was then the Sync to Quickbooks function failed. That happened a time or two but was usually quickly remedied. I'm not sure if that's an issue with newer online versions of Quickbooks Enterprise -- at the time we were using a remotely hosted Quickbooks instance accessed via terminal server (vs a cloud offering like Bill.com is)
    Read full review

    Zoho Corporation

    No answers on this topic

    Performance

    Bill.com

    pretty fast usually
    Read full review

    Zoho Corporation

    No answers on this topic

    Support Rating

    Bill.com

    I could not explain to them how I was trying to remove an old email account from my company page while granting the new email account access to the bank account that the first email account had added. The "set a bank account as inactive" button is labeled delete, but they don't seem to recognize that. I requested my Bill.com account be deleted on Wednesday so I could start all over with a fresh account; this seemed to be completed Wednesday night, but when I tried to create a new Bill.com account from the same email, it took me to my old bill.com account.
    Read full review

    Zoho Corporation

    The support team feels very disjointed. We have filtered through a number of "lead" contacts and are frequently spammed by other Zoho members. Once getting an appropriate support contact on the phone - the team is very helpful, it just takes a lot of hoop jumping to get there. We actually unsubscribed from their support package as we were not getting the value we were looking for.
    Read full review

    Online Training

    Bill.com

    The online training provided by Bill.com is concise and since the firm consistently improves the platform functionality, users are able to select the training for the modules they specifically need.
    Read full review

    Zoho Corporation

    No answers on this topic

    Implementation Rating

    Bill.com

    I heard from my leadership that it went very well.
    Read full review

    Zoho Corporation

    No answers on this topic

    Alternatives Considered

    Bill.com

    top solution out there to simplify accounting and finance tracking. Only negative note: they started charging for every single client ACH payment done through Quickbooks. Originally this feature was free, but then it grew to up to $10 per transaction. Reason for which we had to look into alternate solutions
    Read full review

    Zoho Corporation

    We had a lot of problems with Exact Online, support-wise and price-wise. So Zoho Books wins on every point there. While Exact offers way more options, it tends to be really slow... and complex. Again Zoho Books wins. If you want an easy-to-use tool and not pay a lot of money, or if you are a small administration office with a few clients, this tool will be perfect for you.
    Read full review

    Return on Investment

    Bill.com

    • Prior to bill.com, we received the mail for our clients, cut the checks for their bills, and physically mailed them. It's was tedious for us, and there was no cloud storage for these documents. Now that we have bill.com, we have saved HOURS of time on processing bills. It also allows all of our remote staff to process bills easily.
    • Bill.com has made keeping up with Accounts Payable for our clients so simple. Because it automatically integrates with Quickbooks Online, we don't have to spend time applying payments against bills in the software - Bill.com takes care of all of that for us. This gives our employees time back to focus on serving our clients in other capacities.
    Read full review

    Zoho Corporation

    • Integration: Zoho Books offers out of the box integrations to extend the functionality and connect with the applications you love like MailChimp, Microsoft Outlook, PandaDoc, and Quickbooks, etc.
    • Flexibility makes Zoho Books great!
    • Since I can use forecast reports, I can create customizable sales forecast data from the dashboard to accurately measure revenue forecasts and establish sales quotas.
    Read full review

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