The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.
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Quadient Accounts Payable
Score 7.1 out of 10
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Quadient Accounts Payable by Beanworks is an accounts payable solution that uses custom rules to automate and show every step of an organization's AP workflow, and is used to route POs, invoices, and payment approvals.
For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
Use it when you have a small workforce or handle most tasks alone. It's an ecosystem of relationships, and explaining the relationships between components can be hard for others. Like approval channels setup and how it affects invoice coding for approval. Better to separate these aspects between the admin and the clerk. Incredibly helpful in evaluating your workload and planning weekly check runs. Allows you to see far ahead what's coming down the pipeline and course-correct as appropriate. Seamless sync with QuickBooks. Great customer service, always responding promptly and on point.
Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
I wish the export function allowed more options for the posting date of invoices. All invoices have the same posting date once they reach Sage 300, but this must be changed when they reach the transaction file. We should have the option of using the invoice date as the posting date or a selected date.
We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
At this time we don't really need to review the use of the program. In the future as we grow with new partnerships, purchases and expenses and revenue we may at some point look at reviewing our use but for now and the immediate future there is no need to review such
It's a fairly simple and easy to understand product. it is very intuitive. we were able to have our entire staff up and running within a week of our go live date with limited training required. Once everyone learned how to use it, there hasn't been any questions or errors. the layout is logical and the filtering options are quick and easy to use
We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
These are all user friendly with great tracking. I can simply navigate through this program and reuse all the information. I like simple and fast programs because i need to move from one thing to another and this make that ease for me. i don't know how in would work with out it. thanks
10 day reduction in our DSO resulting in increased cash flow
Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
Increased payment application by batching payment types by day into one file
Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
