TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bird

    Score8.5 out of 10
    N/ABird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.

    $45

    per month 3000 monthly contacts

    Calendly

    Score8.7 out of 10
    N/ACalendly helps organizations globally automate the meeting lifecycle by removing the scheduling back and forth, with the goal of enabling companies to close deals, hire candidates faster, and build relationships.

    $12

    per month per seat

    Square Appointments

    Score10 out of 10
    N/ASquare headquartered in San Francisco, California offers Square Appointments, appointment scheduling software. The software is based on technology acquired with BookFresh in February 2014.

    $29

    per month per location

    Pricing
    BirdCalendlySquare Appointments
    Editions & Modules
    API Pricing - WhatsApp
    $0.01
    per message
    API Pricing - Voice
    $0.01
    per minute
    API Pricing - SMS
    $0.01
    per message
    API Pricing - Numbers
    $1
    per month
    Pro
    $50
    per month
    Pro Plus
    $150
    per month
    Start Up
    Free
    Custom Plan
    Contact sales team
    Standard
    $10
    per month (billed annually) per seat
    Teams
    $16
    per month (billed annually) per seat
    Enterprise
    Starts at $15k
    per year
    Free
    $0
    Plus
    $29
    per month per location
    Premium
    $69
    per month per location
    Offerings
    Pricing Offerings
    BirdCalendlySquare Appointments
    Free Trial
    NoYesNo
    Free/Freemium Version
    NoYesYes
    Premium Consulting/Integration Services
    NoYesNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsMonthly billing also available.
    More Pricing Information
    Community Pulse
    BirdCalendlySquare Appointments
    Considered Multiple Products
    Bird (formerly MessageBird)
    No answer on this topic
    Calendly
    Chose Calendly
    Square Appointments I like it as well it just doesn't have the robust ability that Calendly does. Personally, if there were an ability to do that, Square Appointments could give Calendly a run for their money for their own customers. I don't see how they could move the compete …
    Incentivized
    Block, Inc (Square)
    Chose Square Appointments
    Square looks and feels more professional than Booksy, while requiring a card on file - something Calendly cannot do. I like that they are affordable and clients enjoying scheduling through Square Appointments. Scheduling an appointment works every time. The integration with …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    98%
    Would buy again
    62 Answers
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    61 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    63 Answers
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    52 Answers
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    98%
    Implementation went as expected
    55 Answers
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    BirdCalendlySquare Appointments
    Small Businesses
    Telegram
    Score9 out of 10
    Square Appointments
    Score10 out of 10
    Calendly
    Score8.7 out of 10
    Medium-sized Companies
    Telegram
    Score9 out of 10
    Chili Piper
    Score8.8 out of 10
    Chili Piper
    Score8.8 out of 10
    Enterprises
    Telegram
    Score9 out of 10
    Doodle
    Score8.5 out of 10
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    BirdCalendlySquare Appointments
    Likelihood to Recommend
    5.3
    (3 ratings)
    9.5
    (90 ratings)
    9.1
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (2 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (32 ratings)
    10.0
    (3 ratings)
    User Testimonials
    BirdCalendlySquare Appointments
    Likelihood to Recommend
    Bird (formerly MessageBird)
    MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
    Incentivized
    Read full review
    Calendly
    It's well suited for music students' lessons. It's well suited for online coaching, primarily through places like Zoom and more. It helps simplify things for your clients, lets you program your schedule, and allows it all to go automatically! If you are working with a senior population, it may be a little tricky for them to sign up and then really hard for them to cancel lessons. There isn't a way to go to the site and cancel. You have to pull up the confirmed email and cancel from there, but people can lose emails.
    Incentivized
    Read full review
    Block, Inc (Square)
    Great for booking and managing appointments. This software is very user-friendly due to its simplicity. The interface is intuitive and easy to use for all ages. The only time this software may not be appropriate might be with someone who is managing their calendar manually and not using a software solution at all.
    Incentivized
    Read full review
    Pros
    Bird (formerly MessageBird)
    • Call reminders and follow up incl reviews
    • Easy for the client to access the call without needing to download software
    • Customizable branding
    Incentivized
    Read full review
    Calendly
    • Sync with multiple calendar types so my schedule is always current.
    • Integration with Zoom to schedule meetings, send invites, and populate my Zoom app accordingly.
    • Automatic email communication to all parties with all relevant details in a clear format.
    • Allowing team members to do the same in a way that I'm also notified of what meetings are taking place saves a lot of time in terms of coordinating to find out what other people are doing.
    • Well-designed interface that simplifies everything down to its clearest expression. Language instruction and interaction are wonderfully simple and clear.
    Incentivized
    Read full review
    Block, Inc (Square)
    • Square had good interoperability with Google Calendar, so all of our calendars were in sync.
    • Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly.
    • Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone.
    Incentivized
    Read full review
    Cons
    Bird (formerly MessageBird)
    • SMS authentication is pricey (like other players)
    • Lack dedicated SMS phone numbers for Brazil
    Incentivized
    Read full review
    Calendly
    • After a meeting is booked, having the ability to change the location without canceling the entire booking.
    • Being able to offer 2 different locked in locations for certain time periods of the day within the same event. So you're not having to create 2 events for the same thing, only different locations.
    • Giving users permission to create their own routing forms. We run an independent business model where our users like to have control over their subscriptions.
    Incentivized
    Read full review
    Block, Inc (Square)
    • Additional functionality: real-time availability calendar to customers
    • Not redirect away from our site to Square
    • Additional functionality: Ability for customers to add up sales when checking out
    Incentivized
    Read full review
    Likelihood to Renew
    Bird (formerly MessageBird)
    No answers on this topic
    Calendly
    For all reasons like workflows, UI, and the way Calendly keeps all of us engaged through the Collective forum. It's indeed undeniable that no other product covers all business needs like Calendly does. On the other side, this has also reduced the workload by enabling us to focus more on other tasks for the day
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Usability
    Bird (formerly MessageBird)
    No answers on this topic
    Calendly
    Calendly is extremely easy to use for selecting times and days for meetings. From my end, it's very easy to indicate the days and times that I am available for meetings. I have used other scheduling products, but Calendly has the smoothest way of operating. I highly recommend it for scheduling meetings
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Support Rating
    Bird (formerly MessageBird)
    No answers on this topic
    Calendly
    There is a lot of support for Calendly. Whenever I have had issues navigating through it, especially as a new user, I found multiple support on the web addressing my questions or concerns. There is a lot of in app informative notes accessible to users to navigate through Calendly when needed.
    Incentivized
    Read full review
    Block, Inc (Square)
    • Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time.
    • The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer.
    Incentivized
    Read full review
    Alternatives Considered
    Bird (formerly MessageBird)
    Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
    Incentivized
    Read full review
    Calendly
    When I started using it, there were not many competitors in this space. I've seen some like Mixmax that seem to work well for solopreneurs or where free version might be better than Calendly's free version. I use the paid version of Calendly and it's just kept serving us well so why change?
    Incentivized
    Read full review
    Block, Inc (Square)
    Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling appointment needs and scheduling. We would recommend it.
    Incentivized
    Read full review
    Return on Investment
    Bird (formerly MessageBird)
    • Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
    • Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
    • Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
    Incentivized
    Read full review
    Calendly
    • Positive: When people want to meet, I can simply send my Calendly link and it takes less than 5 seconds to do.
    • Positive: It integrates well with Zoom, which means that by default all my appointments include Zoom information for a remote call.
    Incentivized
    Read full review
    Block, Inc (Square)
    • Ease of scheduling brings in more appointments
    • Must have a card on system to schedule and prepay for an appointment
    • Offers multiple types of appointments
    • Cancellation fees
    Incentivized
    Read full review
    ScreenShots

    Calendly Screenshots

    Screenshot of how to share a scheduling linkScreenshot of automated workflowsScreenshot of browser extensionsScreenshot of routing formsScreenshot of round robin & collective eventsScreenshot of admin management