What users are saying about
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62 Ratings

Bitrix24

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62 Ratings
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Score 7.8 out of 100
3 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Clear C2 C2CRM
Task Management
Bitrix24
7.9
Clear C2 C2CRM
Gantt Charts
Bitrix24
7.5
Clear C2 C2CRM
Scheduling
Bitrix24
7.3
Clear C2 C2CRM
Workflow Automation
Bitrix24
7.7
Clear C2 C2CRM
Mobile Access
Bitrix24
6.9
Clear C2 C2CRM
Search
Bitrix24
7.3
Clear C2 C2CRM
Visual planning tools
Bitrix24
7.7
Clear C2 C2CRM

Communication

Bitrix24
7.6
Clear C2 C2CRM
Chat
Bitrix24
7.6
Clear C2 C2CRM
Notifications
Bitrix24
7.6
Clear C2 C2CRM
Discussions
Bitrix24
7.9
Clear C2 C2CRM
Surveys
Bitrix24
8.3
Clear C2 C2CRM
Internal knowledgebase
Bitrix24
7.5
Clear C2 C2CRM
Integrates with GoToMeeting
Bitrix24
7.1
Clear C2 C2CRM
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Clear C2 C2CRM
Integrates with Outlook
Bitrix24
7.4
Clear C2 C2CRM

File Sharing & Management

Bitrix24
7.6
Clear C2 C2CRM
Versioning
Bitrix24
7.5
Clear C2 C2CRM
Video files
Bitrix24
7.1
Clear C2 C2CRM
Audio files
Bitrix24
7.5
Clear C2 C2CRM
Document collaboration
Bitrix24
7.9
Clear C2 C2CRM
Access control
Bitrix24
7.6
Clear C2 C2CRM
Advanced security features
Bitrix24
7.3
Clear C2 C2CRM
Integrates with Google Drive
Bitrix24
7.9
Clear C2 C2CRM
Device sync
Bitrix24
8.0
Clear C2 C2CRM

Sales Force Automation

Bitrix24
Clear C2 C2CRM
9.3
Customer data management / contact management
Bitrix24
Clear C2 C2CRM
9.0
Workflow management
Bitrix24
Clear C2 C2CRM
9.6
Territory management
Bitrix24
Clear C2 C2CRM
8.8
Opportunity management
Bitrix24
Clear C2 C2CRM
9.4
Integration with email client (e.g., Outlook or Gmail)
Bitrix24
Clear C2 C2CRM
9.6
Contract management
Bitrix24
Clear C2 C2CRM
10.0
Quote & order management
Bitrix24
Clear C2 C2CRM
9.0
Interaction tracking
Bitrix24
Clear C2 C2CRM
9.0
Channel / partner relationship management
Bitrix24
Clear C2 C2CRM
9.0

Customer Service & Support

Bitrix24
Clear C2 C2CRM
9.6
Case management
Bitrix24
Clear C2 C2CRM
10.0
Call center management
Bitrix24
Clear C2 C2CRM
9.4
Help desk management
Bitrix24
Clear C2 C2CRM
9.4

Marketing Automation

Bitrix24
Clear C2 C2CRM
9.8
Lead management
Bitrix24
Clear C2 C2CRM
10.0
Email marketing
Bitrix24
Clear C2 C2CRM
9.6

CRM Project Management

Bitrix24
Clear C2 C2CRM
9.3
Task management
Bitrix24
Clear C2 C2CRM
9.4
Billing and invoicing management
Bitrix24
Clear C2 C2CRM
9.0
Reporting
Bitrix24
Clear C2 C2CRM
9.4

CRM Reporting & Analytics

Bitrix24
Clear C2 C2CRM
9.2
Forecasting
Bitrix24
Clear C2 C2CRM
9.6
Pipeline visualization
Bitrix24
Clear C2 C2CRM
9.0
Customizable reports
Bitrix24
Clear C2 C2CRM
9.0

Customization

Bitrix24
Clear C2 C2CRM
9.2
Custom fields
Bitrix24
Clear C2 C2CRM
9.4
Custom objects
Bitrix24
Clear C2 C2CRM
9.0
Scripting environment
Bitrix24
Clear C2 C2CRM
9.4
API for custom integration
Bitrix24
Clear C2 C2CRM
9.0

Security

Bitrix24
Clear C2 C2CRM
8.9
Single sign-on capability
Bitrix24
Clear C2 C2CRM
9.0
Role-based user permissions
Bitrix24
Clear C2 C2CRM
8.8

Social CRM

Bitrix24
Clear C2 C2CRM
9.5
Social data
Bitrix24
Clear C2 C2CRM
10.0
Social engagement
Bitrix24
Clear C2 C2CRM
9.0

Integrations with 3rd-party Software

Bitrix24
Clear C2 C2CRM
8.5
Marketing automation
Bitrix24
Clear C2 C2CRM
9.0
Compensation management
Bitrix24
Clear C2 C2CRM
8.0

Platform

Bitrix24
Clear C2 C2CRM
7.0
Mobile access
Bitrix24
Clear C2 C2CRM
7.0

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Clear C2 C2CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Clear C2 C2CRM Editions & Modules

    Additional Pricing Details
    Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    Clear C2 C2CRM
    9.4

    Usability

    Bitrix24
    7.7
    Clear C2 C2CRM
    9.0

    Support Rating

    Bitrix24
    7.7
    Clear C2 C2CRM
    9.0

    Add comparison