Bizagi Digital Business Platform vs. Creatio

Permits dependence reduction on external IT suppliers, maximum value extraction from large/legacy systems, and business and IT collaboration. For big Companies, while an enterprise should expect to face a lot of difficulties, thus increasing the learning curve, while dealing with the platform's rollout the timeline to deploy is extensive.

Incentivized

Changing CRMs can be a very daunting proposition. Creatio's Support and Customer Success teams have been nothing short of fantastic as we recently navigated this change. The regular check-ins helped ensure we had the tools we needed to be successful. I do not have any programming background or experience. Creatio's low-code design has allowed me to implement the majority of changes very easily without additional third-party consultants. Some of the resource documents have not been updated to current versions of the software and/or would benefit from 'How to' videos for the novice user/administrator.

Incentivized

• design process
• enable to collaborate on process with customer
• enable to generate good world documents
• has a clear view how the process will looks like
• enable to design roles in the workflow

Incentivized

• Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
• Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
• Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.

• Some minor things to improve but works pretty well. If you have an idea to improve Bizagi Modeler, you can post it on the Bizagi forum, and maybe, in a next release, you will find it realized. Yes, it happened to me.

• More rapid availability of updated documentation as they move forward into the Quantum release and beyond
• Better out of the box support for SAS and Service Companies in general
• Would like to see some no-code options for fine tuning CSS on Freedom UI pages

Try it and you will understand.

We have always used a CRM and Creatio has proven to be much more effective in meeting our needs than our previous provider. Its customizability will allow us to adapt this product as our business may change in the future.

Incentivized

Because it is so easy to use and navigate through - even the most technophobic people in our company are using it on a regular basis. It is easy to change around and switch through different sections and keep neat and tidy.

Other than the daily maintenance window where the server may be inaccessible for a few minutes, there have been no issues with accessing our Creatio site. The daily maintenance window is outside normal business hours so it does not affect our Users - just myself when I am looking to implement changes.

Incentivized

Some Users have reported slow responses from the server at times which seems to be localized. Users are based across four different time zones and the issue is intermittent.

Incentivized

The people at the Creatio offices world wide are very friendly, patience and always happy to help. I have a huge respect for them, especially the people that were based in the Ukraine. Still in these strange times they always keep the focus on the customer, where we would have totaly understanded it if it was any different. So huge compliments to the whole team, keep up the energy and the good work

Online training Free Well chaptered Progressive

Most of the roadblocks to learning were not discovered until the users were actually in the system using it on a day to day basis. Our Customer Success Manager has offered to setup additional training sessions as needed to close the gaps in our learning. Some areas which required some additional training are setting up filters, dashboards, and generating reports.

Incentivized

The project manager for our implementation was great to work with and took the time to understand our business. We felt very comfortable going into the project with a reasonable scope of work to provide us with a functional version of Creatio to meet our needs. Unfortunately, we came across multiple challenges with this partner in their deliverables and timelines. Thankfully Creatio was able to provide support resources to ensure we were able to launch. We have since changed partners for our third-party support.

Incentivized

The pricing/value proposition of the product compared to its competitors is very competitive.

The cost is reasonable, especially for what you get, and especially for this software segment.

Incentivized

The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.

I can see the promise of how it can be customized to other aspects of our business.

Incentivized

• it speeds up very much designing the workflows so we save time and money
• it helps to accept process with customer so it also safe time and money

Incentivized

• Communication between sales representatives, vendors, and customers helps improve sales.
• Automating the sales process has allowed us to land more deals via opportunity management tools.
• No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.

Incentivized