Blackbaud eTapestry vs. Blackbaud NetCommunity

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud eTapestry
Score 6.2 out of 10
N/A
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.
$115
per month Usage based per constituent record
Blackbaud NetCommunity
Score 5.6 out of 10
N/A
The Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks. Blackbaud NetCommunity provides tools to engage alumni and supporters, wherever they may be, helping users: Connect in person and create memorable alumni engagement events with online alumni management system tools to help foster a personal connection between alumni…N/A
Pricing
Blackbaud eTapestryBlackbaud NetCommunity
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud eTapestryBlackbaud NetCommunity
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Blackbaud eTapestryBlackbaud NetCommunity
Top Pros
Top Cons
Features
Blackbaud eTapestryBlackbaud NetCommunity
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Blackbaud eTapestry
5.0
1 Ratings
1% above category average
Blackbaud NetCommunity
-
Ratings
Constituent engagement and marketing6.01 Ratings00 Ratings
Social listening4.01 Ratings00 Ratings
Digital advocacy enablement5.01 Ratings00 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Blackbaud eTapestry
7.5
1 Ratings
21% above category average
Blackbaud NetCommunity
-
Ratings
Reporting and data visualization8.01 Ratings00 Ratings
Wealth screening7.01 Ratings00 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Blackbaud eTapestry
5.0
1 Ratings
14% above category average
Blackbaud NetCommunity
-
Ratings
Online donation options6.01 Ratings00 Ratings
Text and phone donations4.01 Ratings00 Ratings
Volunteer shift management5.01 Ratings00 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
Blackbaud eTapestry
7.7
1 Ratings
20% above category average
Blackbaud NetCommunity
-
Ratings
Role-based user permissions9.01 Ratings00 Ratings
Mobile access7.01 Ratings00 Ratings
Integrations7.01 Ratings00 Ratings
Best Alternatives
Blackbaud eTapestryBlackbaud NetCommunity
Small Businesses
Bloomerang
Bloomerang
Score 9.0 out of 10
OneCause
OneCause
Score 9.2 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.0 out of 10
OneCause
OneCause
Score 9.2 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud eTapestryBlackbaud NetCommunity
Likelihood to Recommend
7.1
(89 ratings)
2.0
(23 ratings)
Likelihood to Renew
7.9
(27 ratings)
5.6
(5 ratings)
Usability
8.5
(27 ratings)
8.2
(2 ratings)
Availability
10.0
(3 ratings)
9.0
(1 ratings)
Performance
10.0
(2 ratings)
8.0
(1 ratings)
Support Rating
4.8
(15 ratings)
10.0
(4 ratings)
In-Person Training
8.0
(1 ratings)
9.0
(1 ratings)
Online Training
10.0
(2 ratings)
-
(0 ratings)
Implementation Rating
6.5
(5 ratings)
1.9
(3 ratings)
Configurability
9.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(2 ratings)
-
(0 ratings)
Professional Services
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Blackbaud eTapestryBlackbaud NetCommunity
Likelihood to Recommend
Blackbaud
As we are a small Foundation with only one Administrative Assistant, eTapestry is perfect for me to keep all of our CRM. Once I got used to how it worked, I found it to be user friendly. If I have any problems, I can either try to find the answer for myself in the extensive library, chat to support or email our Customer Service Representative with questions. I cannot fault either the Support team or Customer Service Representatives I have dealt with over the years as all of them have been knowledgeable and extremely helpful. I would prefer to have better options within the Email section as the templates are very basic. There is another option to use an eTapestry partner, but there are additional costs involved in that. The email templates are OK to use if you wish to send quick information to your database.
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Blackbaud
For those using the events module, NetCommunity is great, though if you do a lot of walk/run type of events where individuals sponsor other individuals, something like TeamRaiser might make more sense. If you don't have the staff resources for web developers dedicated to fundraising tasks, then NetCommunity is a great tool. It's not as customisable as an experienced programmer/developer might want, but it still has a lot of options. It also has a lot of nuance, and if you cannot make an investment of time or money into getting staff trained, it's not going to work out well.
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Pros
Blackbaud
  • Report Scheduling is great. Reports can be scheduled daily (even on specific days of the week), weekly, or monthly) and auto-emailed.
  • Reports can be displayed on the screen, downloaded, or emailed in CSV, excel, or pdf and can have columns pre-sorted in your preferred order.
  • Online donations are automatically added to the donor's account and automatically create an account for a new donor.
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Blackbaud
  • Data integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
  • Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
  • Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
  • Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
  • Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).
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Cons
Blackbaud
  • When I started using eTapestry, you had to pay for courses to learn how to do more complicated things in the database. These courses were fairly expensive and our small organization couldn't afford that. I had to figure a lot out on my own or using the tech folks in chat or the odd free thing. Not sure if the courses are still costly or not.
  • It is not particularly user friendly--for example, you would think the drag and drop email template would be pretty straightforward but it is not! And there aren't built in instructions to help as you try to use things.
  • Figuring out how to organize queries and reports and communications in folders in order to find things again has been challenging. It is possible to search on keywords, which is very helpful. But finding something in a list of queries that is not alphabetical isn't particularly easy.
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Blackbaud
  • When we have carding attacks on our payment gateway it is always a struggle to get all the players to work together and determine how to get us back up and running. ReCAPTCHA at the highest level is not supported, for example.
  • From experience, the product has not been stable in the last couple years and all signs have been pointing towards a sunsetting of this product for years.
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Likelihood to Renew
Blackbaud
We do not always get positive solutions from Etapestry. There are a lot of resources and solutions that you can read about and reach out to. I participate in Community Forums and trainings to see what we can be doing differently.
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Blackbaud
The only reason for this is due to the fact that we are only using the product for a specific purpose that is not directly tied to the newsletters. There are better products out there for what we are doing with grant processing. We will most likely move to a new software instead of renewing for our purposes
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Usability
Blackbaud
eTapestry was the first donor database I had ever used and always found it to be much easier to use and administer than the databases I was used to (patient care and payroll databases). The rare times I can't figure out how to do something, I just hope on the chat and someone from the team pleasantly walks me through the process. If it's something that database is incapable of doing, they encourage me to log my suggestion in the idea bank so it can be considered for enhancements. On top of that, the regular training provided allows you to continue building your skills within the database
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Blackbaud
The interface with Raiser's Edge and the many different ways our users can interact with the website are a big plus for us. Event registrations are our most popular transaction type and having this on line makes our lives much easier.
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Reliability and Availability
Blackbaud
I have never had an issue accessing eTapestry. It does occasionally go down for maintenance. When that happens, they give you a lot of notice and generally schedule maintenance for hours between midnight and 6am so that business won't be disrupted.
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Blackbaud
Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
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Performance
Blackbaud
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
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Blackbaud
Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
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Support Rating
Blackbaud
My favorite feature is the Live Chat. If we get stuck, we can get immediate help, download the chat and save it for later so if we need help again we have it on file. The Knowledge Database is also extremely helpful.
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Blackbaud
Blackbaud NetCommunity and all of the Blackbaud products have a great support system. Blackbaud NetCommunity offers support through phone calls, chats, online, and email. Their response time is very quick and the support analysts work with you to resolve issues in a very timely matter. If they do not personally know the answer they will direct you to another support analyst that will be able to assist in a resolution.
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In-Person Training
Blackbaud
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
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Blackbaud
As expected. Courseware was a nice reference guide.
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Online Training
Blackbaud
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
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Blackbaud
No answers on this topic
Implementation Rating
Blackbaud
I was not there for the implementation of this platform. Unfortunately I am unable to just skip this question as it requires a response, which needs to be fifty characters, so here we are. At thirty four, I need to add a few more words to satisfy this requirement. Done.
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Blackbaud
I truly wish that "0" was an option. I never really pin-pointed whether the implementation issues that we had were caused by Blackbaud, or if it was part of a larger issue that began in-house.
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Alternatives Considered
Blackbaud
We have researched 2-3 other donor platforms and we just aren't at a place to change, although we are very tempted. eTapestry is getting us by for now and we don't look forward to the day when we have to change platforms and have to change things for our monthly donors. We worry about attrition if our donors have to change platforms.
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Blackbaud
We tried to use this for a while and actually had different groups set up to begin implementing the interface into our computer but for some reason, we could not get a handle on it. iMIS ended up winning out in the long run because it was easier for people of all generations to use and understand. People just preferred the layout and the usability so ultimately it was kept as our main system.
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Scalability
Blackbaud
The product allows us flexibility and scalability for our team.
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Blackbaud
No answers on this topic
Return on Investment
Blackbaud
  • Increased our capacity to fundraise.
  • Allowed more opportunity to know our donors (tracking and data collection).
  • Limited users - due to steep learning curve - as such less of our development staff know how to use the system to its fullest potential.
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Blackbaud
  • We were able to purchase a package integrating all types of Blackbaud products which integrate.
  • We are able to update our desktop, mobile donation pages which allow us to take donations while having great support available at all times.
  • The donation forms and email tools are not very visually appealing and user-friendly so this makes it difficult to implement and in return donors don't have a user-friendly experience.
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ScreenShots

Blackbaud eTapestry Screenshots

Screenshot of Constituent profiles in eTapestry are customizable and provide a complete view of supporters and their interactions with other oganizations from a single screen.Screenshot of The eTapestry home screen can be customized to surface whatever is important to the organization—progress towards goals, campaign performance, recent gifts, top supporters, upcoming events, and key performance indicators that provide a clear view of fundraising performance.Screenshot of eTapestry comes with out-of-the box reports that can help segment the supporter-base and develop strategies for engagement and outreach.