BlackBerry UEM vs. Omnipresent

If you want to connect securely, connect the mobile android or iOS devices to your network for communication purposes, where you have control over all the devices, who can access the network and remove the corporate data from those same devices if the need arises.

Incentivized

Omnipresent is a great solution for companies looking to grow globally but that don't have the resources or market understanding to open new legal entities in other countries. We found that they beat their competitors when it comes to customer service and employee experience.

Incentivized

• Security and Web Filtering are easy to set up and maintain
• Initial set up and install of company profile onto Android/iOS devices

Incentivized

• The Omniplatform is very user friendly
• Onboarding is quick and easy
• The website is very useful
• The team are very helpful

Incentivized

• One thing which is annoying to me is that after every 5-10 minutes, I need to log in again with my credentials to access emails. It could be from a security perspective but in that case the auto log out time should be user configurable.
• It's not possible to save or forward attachments from my inbox on my device
• Good does allow for synchronizing of contacts in your personal corporate email address book to your personal device address book.

• Consistency - There's been a lot of turnover of staff over the past year. It would be ideal to have the same account manager for more than six months.
• In many countries, Omnipresent uses local service providers to employ folks. In those countries, we see really long response times, and the info provided isn't always accurate or easy to understand.

Incentivized

I will renew use of this product for as long as the company supports its use.

Depending on the country, other EORs are more economical. Some of their third party providers in country can impact employee experience.

Incentivized

The question doesn't really apply to a service like Omnipresent. If we are speaking about their app, it is easy to use and works fairly well

Incentivized

Customer service is approachable but many times they can't offer solutions quickly enough

Incentivized

Question doesn't apply. Omnipresent is not a SaaS

Incentivized

If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.

Incentivized

Omnipresent has a good customer support system. We have been in touch before regarding an employee who needed to be onboarded as quickly as possible (outside of the minimum 2-week onboarding time frame). An issue is that there is no number to call, and we can only rely on emails, which is frustrating when you need to get in touch ASAP. Once we got in contact, they were really helpful.

Incentivized

Again, this is not a software system. The question doesn't really apply

Incentivized

Well, selecting Good was an organization level decision and not my personal one. I like Good from the security perspective and that it helps our IT department avoid worrying about data theft. Otherwise, from the perspective of user convenience, Outlook scores way over Good with it's real time delivery of email, real time syncing and a host of other features

Remote, Global Velocity. We choose Omnipresent at the time due to the following reasons: 1) Cheaper. 2) Better customer service (offered a dedicated account manager). 3) Had a presence in all of the countries we wanted to hire an employee. 4) They believed speed was just important as we did when recruiting and hiring someone new. This was an important factor for us making sure we worked with a company who could get an employee signed quickly.

Incentivized

I think the price could be be better for smaller companies with a very Distributed workforce

Incentivized

Question doesn't apply. Omnipresent doesn't offer software as a service

Incentivized

Good as long as there are no issues, but if something arises attention and customer service lack a bit

Incentivized

• Security profiles have been effective in managing user devices.
• Location tracking has helped locate lost and stolen devices.

Incentivized

• We have a greater selection of candidates as we can employ people abroad.
• Efficient billing system - they handle salary payroll.

Incentivized