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A very reasonable choice
Updated September 22, 2023

A very reasonable choice

Isabel Ros Ruiz | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Omnipresent

We use Omnipresent both as our PEO and our EOR in different locations across the globe. We have absolutely no complaints, in both instances it works well. The customer service and customer success managers answers any questions promptly, and our employees are happy. Moreover, they take care of everything, which eases a lot our administrative burden in HQ: we barely do anything else apart of paying their monthly invoice. On the other side, it can get a bit expensive if you have very few employees in different locations, as it is our case. I wish they had a better offer for companies in growth with a small but very distributed workforce.
  • PEO
  • EOR
  • Customer service
  • Pricing for companies with a small but very distributed workforce
  • Customer service
  • PEO
  • EOR
  • Eased administrative burden
They do their best, but current growth and changes in the way they organized it have negatively impacted it's efficiency. A reactive service where issues must be followed up closely to ensure the ball is not dropped. Not comprehensive enough when setting up PEO in a new location.
I think the biggest issue with Deel is that it grew too fast and the quality of service diminished greatly. I hope Omnipresent does not make the same mistake!

Do you think Omnipresent delivers good value for the price?

Not sure

Are you happy with Omnipresent's feature set?

Yes

Did Omnipresent live up to sales and marketing promises?

Yes

Did implementation of Omnipresent go as expected?

Yes

Would you buy Omnipresent again?

Yes

Very well suited for a company that needs an "all-in-one" PEO and EOR, but keeping in mind that having less than 5 employees in one location, and several locations like this, can be a bit expensive. Customer service/success is sometimes not proactive enough. The attention received is not as individual as before and issues can be missed or not followed up

Using Omnipresent

6 - CFO, HR, and the individual employees hired in EOR and PEO
1 - Mostly HR, and sometimes the CFO regarding salaries or payments
  • Peo
  • Eor
  • Compliance
  • None
  • None
We are open to other offers, specially if the price is better or customer attention more individualized.

Evaluating Omnipresent and Competitors

  • Integration with Other Systems
  • Ease of Use
  • Other
We wanted a provider with both EOR and PEO who could support us in many different countries. We appreciated the ease of use and having one point of contact for all our international employees
I am not sure, I don't think the issues with customer service could have been assessed during selection. Maybe reading some reviews in here!

Omnipresent Implementation

Again, this is not a software system. The question doesn't really apply
  • Implemented in-house
Not sure - Question does not apply to this provider
  • Question doesn't apply

Omnipresent Training

  • No Training
The app is very easy to use and requires no specific training apart of a small meeting

Configuring Omnipresent

Doesn't apply
Question doesn't apply
No - there is no facility to customize the interface
No - the product does not support adding custom code
Question doesn't apply

Omnipresent Support

ProsCons
Knowledgeable team
Problems get solved
Quick Initial Response
Poor followup
Not kept informed
Escalation required
Difficult to get immediate help
Support doesn't seem to care
Omnipresent does not offer premium support, or at least it wasn't offered to us as a possibility
Honestly, no. This part has been challenging

Using Omnipresent

The question doesn't really apply to a service like Omnipresent. If we are speaking about their app, it is easy to use and works fairly well
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Employee onboarding for EOR
  • Expenses
  • None that I can think of

Omnipresent Reliability

Question doesn't apply. Omnipresent doesn't offer software as a service
Customer service is approachable but many times they can't offer solutions quickly enough
Question doesn't apply. Omnipresent is not a SaaS

Integrating Omnipresent

I have it integrated with Hibob but the integration is a bit clunky. I suspect this is more a hibob issue than an Omnipresent one, however
  • Hibob
It was easy to achieve. It simply lists employees in the Omnipresent app
  • API (e.g. SOAP or REST)
None really

Relationship with Omnipresent Group

I don't remember much at this point but the attention was good and the sellers were proactive answering all our questions and giving us an offer
We have not contacted sales again
Good as long as there are no issues, but if something arises attention and customer service lack a bit
We couldn't negotiate any terms
I think the price could be be better for smaller companies with a very Distributed workforce
I do not

Upgrading Omnipresent