BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
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JAMS
Score 8.3 out of 10
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JAMS is a centralized workload automation and job scheduling solution that runs, monitors, and manages jobs and workflows. Reliably orchestrate the critical IT processes that run your business from a single pane of glass.
$9,996
per year
Pricing
BMC FootPrints
JAMS
Editions & Modules
No answers on this topic
Core
9,996.00
per year
Advanced
Customized Pricing
per year
Offerings
Pricing Offerings
BMC FootPrints
JAMS
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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- Core: For small teams getting started with automation. Core Integrations: PowerShell, SQL, Azure Data Factory, Python, 20+ others.
- Advanced: Comprehensive solution for large-scale operations. Core Integrations: SAP, JDE, Ellucian Banner, Informatica, Mainframe and Power Systems.
BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
It's currently one of the best of the lower entry cost options out there, as it currently is a set license cost, not based on the number of jobs executed. In the hands of a good script writer and users with workflow experience, it's a powerful tool to accomplish just about any process that you have a need to complete.
Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
The Activity Monitor clearly shows the Running Jobs, and Jobs that are to run soon. Successful Jobs can be viewed as well. The Refresh of this monitor is completely customizable to your liking.
Job Definitions are very well organized by use of Folders. This simplifies the structure of how to best Implement JAMS Jobs, including the ability to provide specific properties on each folder - whereby Jobs will inherit these properties.
Connectivity to servers is well thought out by having Shortcuts to include Credentials and Connection Store for server information.
JAMS Jobs can be controlled via System Resources. This is very powerful and is a very useful configuration found in JAMS.
Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
JAMS is a critical resource free up people to do other things and ensuring that processes and tasks are run consistently. We are also confident that procedures are run consistently and on time or as soon as the necessary data is available. With automated job failure notification, we are not required to check that jobs are running correctly.
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
JAMS is very user friendly; you hardly need to do coding. The only thing that I would say a challenge is setting it up, but that's because you barely know the product yet and, in every processing, setting up is the difficult part. But once you've set it up and you are going to use it, you will really feel that it is worth to invest in this kind of software solution, it really does it job very well.
We didnt really encounter any downtime, no issues encountered during 2 years of use of JAMs also our client barely raise an issue with JAMS, mostly the issues is on the batch jobs that jams executes. So I would gave it a perfect 10, very reliable hardly encounters any error and bug
JAMS performance is very great, there are no issues raised with the performance, it just like nothing happens on the job after integration it gives you this monitoring capability, no reports and bugs raised on the performance, we didnt do integration with other software only database and with use of JAMS agent to different servers
I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
I've never had to wait more than a day for a response to any email queries submitted. We had a very positive experience using support hours during out migration process from v6 to v7. We've also recently had a weeklong group training course where all attendees were positive about the learning outcomes, a shoutout to Jose who did both the migration and the weeklong course!
People that were involved in the POC found the training a lot easier to follow. I think most people would have preferred to just get the training material and run through themselves.
I Was not part of the original Implementation, and the persons did that are no longer with the Organization. But I was part of the recent Upgrade process a year ago and I am the JAMS admin and was very pleased
I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
I had evaluated 2 others in 2010/2011, but I do not remember their names. This was the easier one to work with and had a better looking, sometimes more professional looking UI than what I was evaluating. JAMS was more scaleable and had the ability to make custom interfaces to more systems through Execution Methods that could be tailored.
The product is quite flexible. There are a number of features and functions that we use on a daily basis, and there are many features that are available that we have not yet needed or explored (like setting up jobs with the ability to do FTP or Sftp file transfers).
Using JAMS when working from home (initially COVID, and now permanent) gives me tremendous visibility into the running operations of our business without any loss in productivity for not being in the office.
With JAMS I can more tightly schedule evening batch jobs by running one job after the successful completion of predecessor, as opposed to the CRON like guessing at safe start times.
Central control on a monitored server in a datacenter for all job scheduling tasks has given us 99.9% uptime reliability, instead of herding cats on multiple machines.
