Bonterra DonorDrive vs. Bonterra Network for Good

I have used many fundraising and giving platforms over the years, and DonorDrive is by far the easiest and most comprehensive. I try to utilize all of the features and find that I am regularly expanding my custom reporting for outreach, prospecting, and forecasting. It is even better now that it is linked directly with Salesforce.

Incentivized

We genuinely liked NFG and would've stayed if it were at a different price point. As a nonprofit, we often have to make difficult decisions about pricing, and this was one of them. We enjoyed using it for donor management and communications. Unless they've upgraded, I'd say we had to use an outside service for Peer-to-Peer fundRaising, but otherwise it was a good tool.

Incentivized

• Does data calculation of key KPIs for you as soon as you pull up the event.
• Your data is at your fingertips. Want to contact a current walker, all the info you need is right in the dashboard. No having to look the constituent up, pull a report, etc.
• They have a great online support (chat and email features) as well as great how to videos. Saves me time as well because I can send my users there instead of having to help them troubleshoot.

Incentivized

• The donation software is very user friendly to add donations to.
• The report section is very easy to use and to run what you need.
• The contact portion is extremely user friendly and is easy to keep track of donors, what they've paid and communication to them.

Incentivized

• I wish that there were more standard reporting options; many of the reports I regularly use are considered "custom" by DonorDrive.
• I wish that reports and event information were not archived so soon.

Incentivized

• In exporting reports, it would be helpful to have a "select all" option so you can easily select everything without having to manually click each one.
• In exporting reports, it may be helpful to have the option of saving various options for different needs so you don't have to manually click or unclick each choice every time, as you can currently only save one type.
• It would be helpful to be able to change an event/ticket information after it has already gone live for sales as we recently had an issue with this.

Incentivized

We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.

Incentivized

I use DonorDrive daily and find it easy and efficient, but I wish many of the custom reports I run were standard and easier to run. I also wish that archived events stayed live or were open for longer. Otherwise, compared with past platforms, I much prefer the value of DonorDrive and the ease of use, and the Salesforce integration has been a game-changer.

Incentivized

I am a one person development department. I cannot say enough how much time this product has saved me and how much more I am able to accomplish with all of the features. I consider myself fairly tech savvy, but this product is super easy for even a fairly non tech savvy person to use. I also very much appreciate their customer service team and their commitment to constant improvement to and value added to the product without making it hard for users to use.

Incentivized

In 5+ years we have never had an issue with it not working when we needed it to. It is very reliable and doesn't seem to have a lot of bugs or interruptions in service.

Incentivized

It is always fast for us and reports have a very quick upload time. We don't integrate it into other programs so I'm not 100% sure about that, but it always works when we use it and is very reliable. Even when we run Excel files for complete information on donors, it always works very fast.

Incentivized

Most of the time they are quick and friendly and help me resolve any issues. There have only been a couple of times that we couldn't find a resolution and I was just told that NFG didn't have that capability.

Incentivized

We only had one hiccup with the domain that was an issue on our end but NFG struggled to help us. It was finally resolved and we've been good ever since

Incentivized

I have used Blackbaud's Kintera, Team Raiser, and a few more versions

Incentivized

We used Little Green Light for several years at a previous employer. LGL did not have the extensive integration capabilities or the level of sophistication that BGF has in terms of email, video, donor campaign pages, and exceptional customer support. For these reasons, we chose to go with BGF instead of LGL.

Incentivized

We are happy with all of the options

Incentivized

It works for the departments we need it in, finance, administration and fundraising and marketing. It does everything we need.

Incentivized

• Very large ROI! Our numbers grew by 17% in online fundraising in year one, and we are well on our way to seeing that increase or more in year two.

Incentivized

• Minimized the resources necessary to run an online presence. For instance, one moderately tech-savvy person can handle it.
• Provides a pathway to increase the number of events the organization can manage.
• By being part of a larger group of non-profits that utilize Network For The Good, we receive additional assistance and ideas from related organizations.

Incentivized