What users are saying about
27 Ratings
27 Ratings
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Score 8.7 out of 100
6 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Booker

I think Booker is well suited for a business needing the whole package, such as booking and a POS system. I believe it is less suitable for hair salons because reports are not visual and the system is not simple and to the point. Everything is an add-on for an extra cost, like custom emails to clients. Schedulicity is worth looking at
Anonymous | TrustRadius Reviewer

Square Appointments

If you have a client or customer base that requires appointments rather than walk-ins, Square Appointments is great. I can see this as useful for job interviewers, photographers, high-end hair salons, spas, masseuses, doctors' offices, dentists, and more. I actually would LOVE to see my doctor's office use Square Appointments to avoid the needless hold times and (hopefully) wait times on arrival.
Anonymous | TrustRadius Reviewer

Pros

Booker

  • Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
  • Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
  • I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.
K. Joann Clemens | TrustRadius Reviewer

Square Appointments

  • It is free.
  • It is extremely easy to understand and use.
Renea Hanks | TrustRadius Reviewer

Cons

Booker

  • Booker has had some system failures recently that have caused a hard time for us.
  • Sometimes Booker updates reset certain features which cause us to have to reset everything.
  • The Booker app does not have the same features as the full site which sometimes does not make it easy for us.
Anonymous | TrustRadius Reviewer

Square Appointments

  • Additional functionality: real-time availability calendar to customers
  • Not redirect away from our site to Square
  • Additional functionality: Ability for customers to add up sales when checking out
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Booker

Booker 10.0
Based on 1 answer
Because I'm so familiar with it. I'll definitely reconsider.
Anonymous | TrustRadius Reviewer

Square Appointments

No score
No answers yet
No answers on this topic

Usability

Booker

Booker 8.3
Based on 3 answers
I think Booker is very simple for people who are trying to run a gym of about 200 or less clients with minimal apparel/product.
Anonymous | TrustRadius Reviewer

Square Appointments

No score
No answers yet
No answers on this topic

Support Rating

Booker

Booker 6.0
Based on 3 answers
Booker is not always that quick to respond however, I will say, they do research the problem before getting back to you which I do like. Overall, they are kind and helpful in their responses. Though one big concern is that when there is a larger issue, they are not the best at circling back and contacting us to let us know if or how it has been resolved.
Anonymous | TrustRadius Reviewer

Square Appointments

Square Appointments 10.0
Based on 3 answers
The only support I used was the tutorials. They were good and I didn't need to contact a person for support. I learned everything I needed to from the tutorials, and when I ran into problems, I was able to find answers from what was provided.
Anonymous | TrustRadius Reviewer

Implementation Rating

Booker

Booker 10.0
Based on 1 answer
As far as I know, implementing Booker into our business was fairly easy.
Anonymous | TrustRadius Reviewer

Square Appointments

No score
No answers yet
No answers on this topic

Alternatives Considered

Booker

When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.
Rafi Qureshi | TrustRadius Reviewer

Square Appointments

  • I have tried many of the Appointment scheduling systems out there. Honestly, there are many great ones out there, like Calendly, ScheduleOne, and Appointlet.
  • The reason Square Appointments is my choice is the ability to have an all in one solution. Hence, I have one software to use with its main capacity being processing my invoices and its marketing automation tools.
Renea Hanks | TrustRadius Reviewer

Return on Investment

Booker

  • Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders.
  • Increased employee / staff communication, they can now log in and see their schedules.
  • Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute.
Jessie A. Toro | TrustRadius Reviewer

Square Appointments

  • Incredible ROI, with flat rate model vs competitors that charge a % per transaction
  • Increased efficiency
Anonymous | TrustRadius Reviewer

Screenshots

Square Appointments

Pricing Details

Booker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$250

Booker Editions & Modules

Edition
Basic$851
Standard$1351
PlusCustom
  1. Per Month [Unlimited Users]
Additional Pricing Details

Square Appointments

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Square Appointments Editions & Modules

Additional Pricing Details

Add comparison