Likelihood to Recommend
Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites
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My clients are regularly able to schedule me in for meetings as opposed to me always having to coordinate the meeting and book it. They can see my availability and schedule around it. This allows me to have consultations with many more clients which results in better retention
Read full review Pros Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity. Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting. I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists. Read full review Square had good interoperability with Google Calendar, so all of our calendars were in sync. Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly. Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone. Read full review Cons Booker has had some system failures recently that have caused a hard time for us. Sometimes Booker updates reset certain features which cause us to have to reset everything. The Booker app does not have the same features as the full site which sometimes does not make it easy for us. Read full review Glitchy. Frequent crashes where data is lost Not a ton of customized features within an appointment Takes a while to set up Read full review Likelihood to Renew
Because I'm so familiar with it. I'll definitely reconsider.
Read full review Usability
It gets the job done but is overly detailed and has many steps to do a simple task. Reports are continuously being archived and discontinued. As soon as I get used to one it is no longer available
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Booker is not always that quick to respond however, I will say, they do research the problem before getting back to you which I do like. Overall, they are kind and helpful in their responses. Though one big concern is that when there is a larger issue, they are not the best at circling back and contacting us to let us know if or how it has been resolved.
Read full review Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time. The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer. Read full review Implementation Rating
As far as I know, implementing Booker into our business was fairly easy.
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When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.
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Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling appointment needs and scheduling. We would recommend it.
Read full review Return on Investment Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders. Increased employee / staff communication, they can now log in and see their schedules. Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute. Read full review Ease of scheduling brings in more appointments Must have a card on system to schedule and prepay for an appointment Offers multiple types of appointments Cancellation fees Read full review ScreenShots