BookSteam vs. Chili Piper

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BookSteam
Score 8.9 out of 10
N/A
BookSteam provides an online appointment scheduling platform to small or large businesses around the world.
$19.95
Per User per Month
Chili Piper
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity. The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings. Chili Piper…
$15
per month per user
Pricing
BookSteamChili Piper
Editions & Modules
Solo
$19.95
Per User per Month
Small
$29.95
Per User per Month
Medium
$39.95
Per User per Month
Large
$69.95
Per User per Month
Instant Booker
$15
per month per user
Handoff
$25
per month per user
Concierge Inbound Scheduling
$30
per month per user
Distro
Starting at $20
per month per user
Offerings
Pricing Offerings
BookSteamChili Piper
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOnboarding and Support are included at no additional charge.
More Pricing Information
Best Alternatives
BookSteamChili Piper
Small Businesses
vCita
vCita
Score 9.7 out of 10
vCita
vCita
Score 9.7 out of 10
Medium-sized Companies
Chili Piper
Chili Piper
Score 8.8 out of 10
Calendly
Calendly
Score 9.2 out of 10
Enterprises
Zoom
Zoom
Score 8.2 out of 10
Zoom
Zoom
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BookSteamChili Piper
Likelihood to Recommend
9.0
(3 ratings)
9.5
(29 ratings)
Support Rating
-
(0 ratings)
8.2
(8 ratings)
User Testimonials
BookSteamChili Piper
Likelihood to Recommend
BookSteam
BookSteam is suited pretty much for any business that takes appointments. It's perfect for businesses who don't want the hassle of phone scheduling, rescheduling, calling people back and talking to the answering machine. Everything is automated and done online. I believe they even offer class scheduling, so that is also perfect for businesses who need group scheduling.
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Chili Piper, Inc.
Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
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Pros
BookSteam
  • Online scheduling, canceling, re-booking customers.
  • Taking payments online via PayPal at the time the client books.
  • Sending out sms reminders and sms confirmations so clients will not miss their event.
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Chili Piper, Inc.
  • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
  • Meeting Buffer functionality assures that AEs won't be booked back-to back.
  • I can send the link to each of my meeting templates for different prospects
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Cons
BookSteam
  • Might be a more complex tool - needs its learning curve
  • The possibility to use it as a way to provide classes or webinars in series may be a bit complicated
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Chili Piper, Inc.
  • They are continually improving their offering and we've seen great leaps over the past 2 years.
  • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
  • Faster load times, but we can’t complain too much!
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Support Rating
BookSteam
No answers on this topic
Chili Piper, Inc.
  • Support was very responsive during our integration phase, and after that too.
  • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
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Alternatives Considered
BookSteam
I tried to use few other scheduling systems before but I always thought they were somewhat incomplete, something was always missing, from design point of view to missing features. For me it's always about ease of use and how everything is organized. I can say that BookSteam got it all figured out and I recommend it
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Chili Piper, Inc.
Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.
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Return on Investment
BookSteam
  • Customers are happy as they can book themselves online any time.
  • Our staff is happy as they have their own access.
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Chili Piper, Inc.
  • More demos held by simplifying the scheduling process. More demos = more opportunities
  • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
  • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
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ScreenShots

BookSteam Screenshots

Screenshot of BookSteam Business Listing PageScreenshot of BookSteam Calendar View