Bright Pattern Contact Center vs. IFS Customer Engagement
Bright Pattern Contact Center vs. IFS Customer Engagement
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
IFS Customer Engagement | N/A | IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | IFS Customer Engagement | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bright Pattern Contact Center | IFS Customer Engagement | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | IFS Customer Engagement | |
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Likelihood to Recommend | 10.0 (27 ratings) | 8.8 (5 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | IFS Customer Engagement | |
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Likelihood to Recommend | Bright Pattern, Inc. | IFS |
Pros | Bright Pattern, Inc. | IFS |
Cons | Bright Pattern, Inc. | IFS |
Usability | Bright Pattern, Inc. | IFS No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | IFS No answers on this topic |
Performance | Bright Pattern, Inc. | IFS No answers on this topic |
Support Rating | Bright Pattern, Inc. | IFS No answers on this topic |
In-Person Training | Bright Pattern, Inc. | IFS No answers on this topic |
Online Training | Bright Pattern, Inc. | IFS No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | IFS No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | IFS |
Scalability | Bright Pattern, Inc. | IFS No answers on this topic |
Return on Investment | Bright Pattern, Inc. | IFS |
ScreenShots | Bright Pattern Contact Center Screenshots |