Brightly Asset Essentials™ vs. Hippo CMMS vs. IBM Maximo Real Estate and Facilities

SchoolDude has been great for us to easily submit maintenance requests, keep them organized for tracking, and simple for staff to view and respond to.

Incentivized

I find that Hippo [CMMS] is really well suited for any scenario. Most CMMS are geared toward manufacturing or industrial use, Hippo [CMMS] works as well for a school or church as it would for a factory. The ease of use for the requestor makes it an ideal platform for any institution.

Incentivized

It is great for organizations who have complex data or large amounts of data. For an organization that has small amounts of data or very simple processes TRIRIGA might be too much. It can handle small data and processes but the costs of implementing and supporting might be greater than the reward that would be provided. It also has a lot of room to grow. You can utilize existing forms and business objects or you can custom build new ones to fit business needs.

Incentivized

• For maintenance requests, Dude Solutions Help Desk documents the request and then allows the custodial staff to record updates for the staff member to see. So, the request and solution are available for all parties involved.
• For building use, I find some of the features helpful including the ability to see if what you are looking for is available before you book it.
• Overall, Dude Solutions Help Desk is not difficult to use.

Incentivized

• Simple to use Work requester.
• Great customer service and support.
• Not filled with non-essential items like a lot of "Larger" company CMMS systems

Incentivized

• Diverse categories of requests available
• Ability to be as descriptive as possible without character limit
• Ease of mass resource assignment for tasks
• Ease of mass maintenance task/request printing work orders
• Clean site layout that is easy to navigate

Incentivized

• The overall user interface is bland.
• Switching to the IT application takes opens in another tab.

Incentivized

• Completed work order reporting can be improved. It seems harder than it should be to get the data I need.
• I would like to streamline the work order closing procedure. I feel like it takes longer than it should to open various screens and add labor, mark tasks complete, change status, etc. It is a minor inconvenience, but just waiting a few seconds opening up a new window is time-consuming with many WO at a time.
• Labor tracking and reporting could be improved.

Incentivized

• In order to get into the back end and manage spaces, there are too many "clicks" and pop up boxes to get to the area that is needed, which causes delays and confusions.
• It can be a bit slow when processing requests, pulling up maps.
• Trigia holds a lot of information, which is good but it could be easier to get to at times.

Incentivized

I give it this rating because it has more than one way to get to most forms but it can be hard to navigate if you don't know the terms TRIRIGA uses. Also being a new developer can bring up issues with not knowing exactly where certain things are found. The documentation doesn't help too much sometimes since the TRIRIGA community is pretty small.

Incentivized

In the almost 7 months I have been working on my current project there has been exactly one unplanned outage. This was in the QA environment during data migration and was caused by a workflow that was circular and self referencing which caused the processing JAVA memory to spike, not resolve and then crash the server.

Incentivized

TRIRIGA does a good job of this, being a server based web application it is like other web based systems so it's not as fast as a client server application or a local system but it is very consistent across locations and for different roles and employees. This does allow consistent use no matter where people are located. It also does a fair job of notifying the user when it is loading with the spinning circle or hour glass. The reports can get fairly complex but native TRIRIGA reports perform well even when they are complex. They can be a little slow if they are fetching 100's of 1000's of rows but this doesn't take more than 10 or so seconds. I have yet to write a native report that takes more than 20 seconds and that 20 second report is getting data from 4 BO's and nets over 130K rows.

Incentivized

I find the basic concept and use of Dude Solutions Help Desk to be good, but I think it could use an update to look and work more smoothly. The maintenance aspect of Dude Solutions Help Desk is definitely better than the scheduling tool. The maintenance request does have a decent set-up and does offer clear communication between the staff member and custodial staff. The scheduling tool needs a calendar feature and the ability to receive a notification in your calendar. Both tools do have an email service that directly sends updates to your email.

Incentivized

I've used Hippo for several years now. I'm sure other programs have been developed since I did my comparison testing. But Hippo has always done everything we needed it to do. It's very reliable. My guys don't doubt whether or not it's doing its job. The calendar view, ease of use and floor mapping set this program apart from others.

Incentivized

The process does seem to take some time and has to go through a preset escalation process. IBM does a good job of communicating through the process, it just seems to take it's natural course.

Incentivized

Do research on the client processes and determine which modules need to be implemented and in which order they should be implemented in.

Incentivized

I have used a ticketing system through FirstClass that does not come anywhere close to where SchoolDude is in ease of use and quality of a program.

Incentivized

Ease of end-user to put in a task that they would like to have completed. Hippo is really easy to use and to complete tasks. If a person putting in a task includes their email or phone number we can get ahold of them to ask and questions and it lets them know progress of their task.

Much faster web based program with more category options and ease of mass batch printing.

Incentivized

TRIRIGA can be split into many servers and is easily scaled over multiple environments. TRIRIGA is also capable of being implemented on multiple operating systems and a wide range of environments with different database management systems. This makes it easy for clients to choose since they can choose vendors they have previous relationships with or are required to use for various reasons.

Incentivized

• We can calculate the need for IT workers based on work orders.
• We can track issues at buildings and what buildings may need more help.
• A simple approach where it makes it easy to get work order information rather than emails and phone calls.

Incentivized

• Allows tracking something that we did not have before
• Decision making is now with hard data
• Replacement and repair cost have been reduced with tracking of maintenance.

Incentivized

• It's a positive and works well with the business.
• It doesn't "stand out" from competitors but has great potential if updates were establisthed.
• The pros outweigh the cons when using Tririga.

Incentivized