Brightree vs. Veradigm EHR

Billing and tracking customer's medial DME items. Not used for any other field but medical.

Incentivized

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.

• Customer Support: never an issue, fast and responsive
• User-Friendly: no issues training staff to use the software
• Increased billing efficiency: easy to use and understand

Incentivized

• Intuitive with documenting office visits
• Easy to navigate around the screens when researching patient information
• Able to customize lots of things throughout the program to work with requested workflows

Incentivized

• Can sometimes be slow as its a cloud service.
• They recently updated their website and continue to improve, this was not the case over a year ago. So keep growing and filling more of the billing and medical needs.

Incentivized

• Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
• Improve the clarity of scanned images in patient's EHR.
• Conversability with other platforms, like Cerner, Epic, and McKesson.
• Improve the way InterQual loads review platform as well as emailing hospital case manager feature.

Incentivized

Support for this product has been good from Brightree for users and the technical side. They do clearly explain what they can and can not do and sometimes more options or customization would be nice but this would be in a perfect world idea.

Incentivized

I have not seen other products but get most of my feedback from the users that use it and the ones that have seen other products.

Incentivized

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.

Incentivized

• Impact remains to be seen, but overall simplifying billing and customer management
• Better communication with physicians/referral sources
• Scheduling is easier

Incentivized

• I was not a part of decision making, so I have no idea about this.

Incentivized