Buddy Punch vs. EPAY Systems

I think that is very convenient as far as tracking your employees when they are punching in or out to ensure they are physically at the location they are supposed to be for that shift. I also think that the option to download this app to your personal phone is amazing, it makes it more convenient to punch in or out when you aren't near a laptop or a residence to use one. The feature of being able to attach a note with your punches explaining possible late punchers or absences is very beneficial to the employee allows show proof if needed.

I am able to track which of my clients have paid their invoices and which have not. The number of days that the EPAY invoice is outstanding is easily accessible. The date the original invoice was sent is displayed. The initial form to complete in order to send the EPAY is so simple a caveman can do it. Just need the client's name, email, and the amount of the invoice. The automated follow-up emails to the clients who have not paid are helpful.

Incentivized

• Their customer service is second to none. We have requested several changes over the years for the web interface and app; I think all the requests we've made were implemented by this point. I only wish this was the case with other companies we utilize.
• They allow you to set different pay rates based on department which allows us to pay employees more for the skilled jobs they perform versus the more basic work they perform. This is a huge benefit to a small company as it encourages employees to strive for more skilled work and they keep moving up the ladder to become even better assets to the company.
• The reports you can run are very thorough and work very well for us when it comes time to enter payroll.
• Having the ability to set alerts has allowed us to cut back on unnecessary overtime as employees can get reminders prior to going over. We can also set reminders for employees to punch in/out for the ones that have a tendency to forget.

Incentivized

• EPAY team is responsive to our needs. Excellent team who understands our challenges and helps us come up with solutions.
• System functionality is configurable so that we minimize custom programming.

Incentivized

• Sometimes I need to check back to be sure I'm still punched in.
• The indicator between punched in and out is not very indicative of if I am or not.
• I want to total hours not just by the week but by pay periods 1-15 days, 16-end of [the] month.

Incentivized

• All-time punches are rounded to 15-minute intervals which can skew accurate break times.
• Slow lading or occasional lags due to server overload.
• Sync errors cause occasional overlapping punches.

Incentivized

Because I can't give it a Zero, I believe EPAY Systems is the most senseless system I have ever used. I worked on systems over 25 years ago that were better. In my opinion, there is no logic to the programming; the system is unbelievably SLOW, and there and hundreds of problems every week. And major ones that they will not or can not correct. For example, we can not file or access employee records in the system as it can take longer than 10 minutes to view or load one document for one employee - IF the system allows you to get that far, which it usually doesn't.

I feel the support is terrible. We have an outsourced support purpose who doesn't understand the EPAY Systems or our company, [removed], will only answer the first thing mentioned even if there is an entire list. Then the answer does not solve the 1st problem on the list or any other and has no idea how to help us. We have requested a replacement and were told we would get one, then told later we would not. I believe while the support person is nice, I believe they were not trained or supported on their end, and effectiveness is probably 1% or less, takes forever, and is only on the minor issues.

We originally scheduled and ran payroll through Homebase, but in the last few months the software became very buggy, customer service was slow and when they did respond, was not helpful. When we cancelled our account they didn't even try to make things right. We are so happy that Buddy Punch is like us--taking care of their clients and really invested in their success!

Incentivized

Our main reason for switching to Blueforce is
that we found the platform to be pretty promising and interactive than other
alternatives. With other alternatives, there was one issue or another which just
used to not give us a very smooth and subtle experience. Thankfully, this tool
has solved all our problems and has been a godsend gift that does its job
quietly and lets the final results make the noise.

Incentivized

• Efficiency has definitely gone up switching to Buddy Punch. Ive never quantified specific hours or time lapse it has given to my personal managerial efficiency. But it has without doubt.
• I can see a better overview of the employees I need to be concerned with and not have to filter out others not concerning me.
• Ease of use has decreased mental stress and angst in maneuvering employee time cards.

Incentivized

• Decreased the Risk of lawsuits due to paying incorrectly
• Allows for accurate Payroll process
• Employees are paid correctly per the law- Employee Happiness

Incentivized