Buffer is a social sharing tool. When browsing content, clicking on the Buffer icon automatically stores the content and schedules posts to social media channels throughout the day.
$6
per month per channel
SAP Cloud for Social Engagement
Score 8.0 out of 10
N/A
Platform designed to listen for brand mentions and then engage with customers regarding customer service issues. Includes tools for collaboration within teams or across organizations to resolve issues efficiently.
N/A
Pricing
Buffer
SAP Cloud for Social Engagement
Editions & Modules
Free
$0
Essentials
$6
per month per channel
Team
$12
per month per channel
No answers on this topic
Offerings
Pricing Offerings
Buffer
SAP Cloud for Social Engagement
Free Trial
Yes
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
A discount is offered for annual billing.
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More Pricing Information
Community Pulse
Buffer
SAP Cloud for Social Engagement
Features
Buffer
SAP Cloud for Social Engagement
Publishing
Comparison of Publishing features of Product A and Product B
Buffer
8.0
77 Ratings
1% below category average
SAP Cloud for Social Engagement
10.0
2 Ratings
21% above category average
Content planning and scheduling
8.677 Ratings
10.02 Ratings
Content optimization
7.470 Ratings
10.02 Ratings
Workflow management
7.866 Ratings
10.02 Ratings
Audience targeting
00 Ratings
10.02 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Buffer
7.3
70 Ratings
5% below category average
SAP Cloud for Social Engagement
10.0
2 Ratings
26% above category average
Campaign success analytics
7.370 Ratings
10.02 Ratings
Real-time tracking
00 Ratings
10.02 Ratings
Competitor analysis
00 Ratings
10.02 Ratings
Account management
Comparison of Account management features of Product A and Product B
Buffer
8.3
72 Ratings
4% above category average
SAP Cloud for Social Engagement
10.0
2 Ratings
23% above category average
Role-based user permissions & privileges
8.559 Ratings
10.02 Ratings
Mobile access
8.268 Ratings
10.02 Ratings
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Buffer
-
Ratings
SAP Cloud for Social Engagement
9.5
2 Ratings
22% above category average
Boolean keyword searches
00 Ratings
10.02 Ratings
Filtering out noise/spam
00 Ratings
9.02 Ratings
Sentiment analysis
00 Ratings
10.02 Ratings
Broad channel coverage
00 Ratings
9.02 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Buffer
-
Ratings
SAP Cloud for Social Engagement
9.7
2 Ratings
18% above category average
Automated routing and prioritization
00 Ratings
10.02 Ratings
Customer interaction histories
00 Ratings
10.02 Ratings
Bulk actions
00 Ratings
9.02 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Buffer
-
Ratings
SAP Cloud for Social Engagement
10.0
2 Ratings
26% above category average
Lead generation
00 Ratings
10.02 Ratings
Content marketing
00 Ratings
10.02 Ratings
Paid media management
00 Ratings
10.02 Ratings
Campaigns and promotions
00 Ratings
10.02 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
It helps me save hours by devoting only half an hour in a month's worth of posting, in addition to that it is quite simple to use. Buffer for scheduling social posts well in advance, but I have begun using it instead of posting natively on the social apps themselves because it makes it super easy to post the same messages to more than one platform.
My company exists within the Hospitality & Tourism industry where we provide Marketing and Event Planning services. SAP Cloud for Social Engagement helps me gain insight into how my vendors and clients feel about my company's brands, categories, products and services while remaining up-to-date with current market issues and trends.
Expensive Analytics: The upgrade you need to access your analytics is quite expensive, and I have come across other tools that provide the same or even more for a lesser priced plan.
No Media Library: The one feature I have found on another social media planning tool that I wish Buffer had is a media library. This allows you to upload photos you aren't using right away to have them readily available when you do decide to use them. This is not a feature in Buffer.
I am giving buffer this rating because of a couple issues that it has compared to other platforms. It does not always post to instagram and you will need to go in an manually post. Also, one of the biggest qualms that we have with buffer is the price it costs to have robust analytics
We use Buffer for certain website content that should be shared on social networks, having this tool helps us to do it faster and easier since we can send the publications from the internet browser and the stack of scheduled messages. It is really fast and easy for all team members who share access to the account, so at the same time that we analyze the information that we can share, the message stack is prepared
I gave SAP Cloud for Social Engagement this rating because of the success I have seen personally within my company. I gave a rating of '10' because I highly recommend this product to others. Having better insight into my client's and vendor's opinion of my company's brand and services has allowed us to market ourselves better
Buffer performs well on both desktop and mobile platforms. The one area as I have stated before is that it does not always want to automatically push to Instagram and the user will have to go do it manually. Buffer works very well pushing to other platforms. The instagram issue is the only reason buffer does not get a 10 on this section
I provided SAP Cloud for Social Engagement this rating since the product has such a great backing along with the SAP brand itself. There is a lot of support behind this product as it connects with a variety of social media platforms, like Facebook and Twitter. The support provided by SAP in terms of tech help is wonderful as well. There is a lot of support from all angles
We were very satisfied with the implementation of Buffer. We had no issues switching from the platform that we were using over to buffer. Our staff did not even miss a beat when it came to posting content. It was an easy transition and I feel that is something that buffer has really done well. They have an "out of the box" usability platform
I also used Combin which is easy and free to use. However, Combin only posts when the computer is active and connected to the internet. So, posting while you are not actively using your computer at that moment is not possible, therefore Buffer is much more efficient as you can even post while being on vacation without working.
The SAP solution is more complete than others because it includes capabilities for social media listening, real-time social media message response, social profiles and history, and analytics in one system.
Buffer does what it say on tin as they say! you can always count on Buffer. Buffer can be scale to 25 social account with 2,000 scheduled post which is enough for most agencies or businesses
SAP Cloud for Social Engagement allows you to listen to your customers by locating social media messages that mention key words such as a specific product and prioritize them according to urgency and relevance.