Item: SAP Cloud for Social Engagement
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I have used SAP Cloud for Social Engagement within my company's Sourcing Department. We use Social Engagement to communicate with our e-commerce customers and vendors. We also use Social Engagement within our Sales Department to communicate with clients.

Pros and Cons

Communicate across social media accounts (I.e. Facebook, Twitter & LinkedIn)
Preexisting templates allow for efficient use of time when responding
Access to real-time insight into key trends and topics

Include more social network standard integrations
Include more ready to use templates
Add more metrics within reports being pulled

Return on Investment

Provides real-time social media messaging responses
Organizes analytics within one system
Our planners and sales team has seen an overall increase in business and revenue after implementing the SAP Cloud for Social Engagement

Alternatives Considered

Cvent Social Tables and Oracle Social Cloud (legacy)

SAP Cloud for Social Engagement's analytic capabilities proved far more financially viable than that of Cvent or Oracle's capabilities.
SAP Cloud for Social Engagement allows me to find clients and vendors by targeting key words within social media messages and sort them by urgency and relevance. Having a better understanding of our client's wants and needs helps my company gain traction against our competitors.

Key Insights

Do you think SAP Cloud for Social Engagement delivers good value for the price?

Yes

Are you happy with SAP Cloud for Social Engagement's feature set?

Yes

Did SAP Cloud for Social Engagement live up to sales and marketing promises?

Yes

Did implementation of SAP Cloud for Social Engagement go as expected?

Yes

Would you buy SAP Cloud for Social Engagement again?

Yes

Other Software Used

SAP Analytics Cloud, Cvent Event Management, Cvent Onsite Solutions (formerly AllianceTech)

Usability

I gave SAP Cloud for Social Engagement this rating because of the success I have seen personally within my company. I gave a rating of '10' because I highly recommend this product to others. Having better insight into my client's and vendor's opinion of my company's brand and services has allowed us to market ourselves better.

Support Rating

I provided SAP Cloud for Social Engagement this rating since the product has such a great backing along with the SAP brand itself. There is a lot of support behind this product as it connects with a variety of social media platforms, like Facebook and Twitter. The support provided by SAP in terms of tech help is wonderful as well. There is a lot of support from all angles.

Likelihood to Recommend

My company exists within the Hospitality & Tourism industry where we provide Marketing and Event Planning services. SAP Cloud for Social Engagement helps me gain insight into how my vendors and clients feel about my company's brands, categories, products and services while remaining up-to-date with current market issues and trends.

A Great Option for Social Engagement

Overall Satisfaction with SAP Cloud for Social Engagement