What users are saying about
14 Ratings
81 Ratings
14 Ratings
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Score 8.7 out of 100
81 Ratings
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Score 7.3 out of 100

Attribute Ratings

  • BugHerd is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • BugHerd and Bugzilla are tied in 1 area: Usability

Likelihood to Recommend

9.0

BugHerd

90%
5 Ratings
8.8

Bugzilla

88%
20 Ratings

Likelihood to Renew

BugHerd

N/A
0 Ratings
6.0

Bugzilla

60%
10 Ratings

Usability

9.0

BugHerd

90%
1 Rating
9.0

Bugzilla

90%
3 Ratings

Availability

BugHerd

N/A
0 Ratings
9.0

Bugzilla

90%
6 Ratings

Performance

BugHerd

N/A
0 Ratings
8.0

Bugzilla

80%
4 Ratings

Support Rating

9.0

BugHerd

90%
2 Ratings
5.1

Bugzilla

51%
6 Ratings

In-Person Training

BugHerd

N/A
0 Ratings
9.0

Bugzilla

90%
1 Rating

Implementation Rating

BugHerd

N/A
0 Ratings
8.0

Bugzilla

80%
4 Ratings

Product Scalability

BugHerd

N/A
0 Ratings
9.0

Bugzilla

90%
1 Rating

Likelihood to Recommend

BugHerd

BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
Ted Blanchard, PMP | TrustRadius Reviewer

Bugzilla

Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
Anonymous | TrustRadius Reviewer

Pros

BugHerd

  • The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
  • The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
  • The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
  • I enjoy the conversations and tagging features within each bug ticket.
Ariana Thompson | TrustRadius Reviewer

Bugzilla

  • Open source! No license fee involved, no limit to the number of licenses.
  • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
  • Includes all the core features/fields that are needed to log a software bug/issue.
  • Multiple attachments are possible, supports various formats.
  • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
Anwar Mohammed, PMP | TrustRadius Reviewer

Cons

BugHerd

  • It would be nice if it offered more integrations.
  • Workflow could be a little more sophisticated.
Anonymous | TrustRadius Reviewer

Bugzilla

  • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
  • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
Isaiah Hayes | TrustRadius Reviewer

Pricing Details

BugHerd

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$39 per month

BugHerd Editions & Modules

Edition
Standard$39.001
Premium$1291
Deluxe$2291
  1. per month
Additional Pricing Details
BugHerd gives a discount equivalent to the cost of two months for annual subscriptions. BugHerd offers a 14-day free-trial of all plans. Custom pricing is available for large enterprises.

Bugzilla

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Bugzilla Editions & Modules

Additional Pricing Details

Likelihood to Renew

BugHerd

No score
No answers yet
No answers on this topic

Bugzilla

Bugzilla 6.0
Based on 10 answers
For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
Tom Printy | TrustRadius Reviewer

Usability

BugHerd

BugHerd 9.0
Based on 1 answer
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
Anonymous | TrustRadius Reviewer

Bugzilla

Bugzilla 9.0
Based on 3 answers
This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
Anonymous | TrustRadius Reviewer

Reliability and Availability

BugHerd

No score
No answers yet
No answers on this topic

Bugzilla

Bugzilla 9.0
Based on 6 answers
Shailesh Patel | TrustRadius Reviewer

Performance

BugHerd

No score
No answers yet
No answers on this topic

Bugzilla

Bugzilla 8.0
Based on 4 answers
I like this rating.
Shailesh Patel | TrustRadius Reviewer

Support Rating

BugHerd

BugHerd 9.0
Based on 2 answers
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
Anonymous | TrustRadius Reviewer

Bugzilla

Bugzilla 5.1
Based on 6 answers
Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
Josh Zapin | TrustRadius Reviewer

In-Person Training

BugHerd

No score
No answers yet
No answers on this topic

Bugzilla

Bugzilla 9.0
Based on 1 answer
Shailesh Patel | TrustRadius Reviewer

Implementation Rating

BugHerd

No score
No answers yet
No answers on this topic

Bugzilla

Bugzilla 8.0
Based on 4 answers
Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BugHerd

It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.
Anonymous | TrustRadius Reviewer

Bugzilla

Compared to other tools, Bugzilla is an affordable bug tracking tool that can be used for logging defects. It's a good, nice and reliable tool, which can be used initially for logging defects. Also, the list and status of the defects can be obtained easily by filtering/querying the fields. The report (along with graph) provides more detailed information about the defects of a project thus helping the management to know about the product quality.
Suhas Kashyap RR | TrustRadius Reviewer

Scalability

BugHerd

No score
No answers yet
No answers on this topic

Bugzilla

Bugzilla 9.0
Based on 1 answer
Shailesh Patel | TrustRadius Reviewer

Return on Investment

BugHerd

  • Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.
Anonymous | TrustRadius Reviewer

Bugzilla

  • Unification of toolset (one tool for managing software development defects and customer escalations)
  • User appreciation for ease of use in finding interrelated issues amongst different product areas
  • Users continue to express how ugly Bugzilla is, and while skins are readily available, none give a really polished feel to the system.
Anonymous | TrustRadius Reviewer

Screenshots

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