What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.8 out of 100
Based on 12 reviews and ratings
74 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 74 reviews and ratings
Likelihood to Recommend
BugHerd
Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us. The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog". The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back
Customer Operations and Training Manager
Hungry HarvestFood & Beverages, 11-50 employees
Zoho Projects
My work involves projects of 5-15 people with numerous projects running simultaneously. Prior to Zoho, I did not have a central location from which to view all project statuses at once. Zoho looks to provide this and also looks like it will deliver. I am anxious to see how our organization's use of it develops. At this time, I feel I am likely to recommend Zoho Projects because my organization has made great software decisions in the past so I have a level of trust already that the research has been done that Zoho is the best solution for our line of work.
User Experience Expert
ApplauseConsumer Services, 201-500 employees
Feature Rating Comparison
Project Management
BugHerd
—
Zoho Projects
7.3
Task Management
BugHerd
—
Zoho Projects
7.4
Resource Management
BugHerd
—
Zoho Projects
7.0
Gantt Charts
BugHerd
—
Zoho Projects
7.0
Scheduling
BugHerd
—
Zoho Projects
7.5
Workflow Automation
BugHerd
—
Zoho Projects
8.1
Team Collaboration
BugHerd
—
Zoho Projects
7.2
Support for Agile Methodology
BugHerd
—
Zoho Projects
6.3
Support for Waterfall Methodology
BugHerd
—
Zoho Projects
8.4
Document Management
BugHerd
—
Zoho Projects
8.2
Email integration
BugHerd
—
Zoho Projects
7.6
Mobile Access
BugHerd
—
Zoho Projects
6.9
Timesheet Tracking
BugHerd
—
Zoho Projects
7.0
Change request and Case Management
BugHerd
—
Zoho Projects
6.9
Budget and Expense Management
BugHerd
—
Zoho Projects
7.1
Professional Services Automation
BugHerd
—
Zoho Projects
6.4
Quotes/estimates
BugHerd
—
Zoho Projects
5.5
Invoicing
BugHerd
—
Zoho Projects
6.0
Project & financial reporting
BugHerd
—
Zoho Projects
6.5
Integration with accounting software
BugHerd
—
Zoho Projects
7.4
Pros
BugHerd
- Track web development bugs and issues
- Capture screenshots, browser details, device details, screen size details and user comments.
- Manage the list of bugs, assign them to a developer and give them due date and priority.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesZoho Projects
- We use it to manage our sales orders as there are lots of moving parts which are necessary to get client orders done properly.
- I use it anytime I have a new idea I want to put into motion. As I can create a list for brainstorming, feedback, specific actions necessary in order to test and or implement the idea.
- Unrelated to business, it's a great way to plan travel in order to make sure you don't forget those important things like passport, flight arrangement, client meeting confirmation, and meeting prep as far as what specific documents or things do you need to bring with you.
- And since everyone is on the go and expected to keep up with work, the mobile/tablet app makes it a breeze to keep up, work on, and create new projects.
CEO
Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees
Cons
BugHerd
- You could add more users for your levels to allow more clients to add feedback.
- You could allow color changes for websites that are light/dark to display more easily.
- You could work to allow easier use on mobile devices.

Verified User
Engineer in Professional Services
Computer Software Company, 201-500 employeesZoho Projects
- There is no ability to add custom fields in the "Bugs" module - for example, if we want to add fields such as Version Number.
- Reporting is not integrated - its a fairly expensive add-on.
- There is no easy way to track actual and completed dates for tasks - so historical variance analysis is not easy.
President
Xypress LLCManagement Consulting, 11-50 employees
Likelihood to Renew
BugHerd
No score
No answers yet
No answers on this topic
Zoho Projects
Zoho Projects 9.9
Based on 3 answers
I've reviewed about 8 other project management solutions and Zoho Projects is the best I've seen without being overly complicated. Zoho Projects keeps getting better! Recent new enhancements makes it even easier to navigate. There are new keyboard shortcuts that cut my time way down. The tools are very easy to use.
Project Manager and Director of Creative Services
Cassandra Stephens (Freelance)E-Learning, 1-10 employees
Usability
BugHerd
BugHerd 9.0
Based on 1 answer
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesZoho Projects
Zoho Projects 5.5
Based on 4 answers
Zoho Projects is an easy project management tool to use. It provides all the functionality that we required for handling projects. We can easily create personal forms for projects and tasks, allowing us to add and report on our own desire. Apart from this we can create and edit documents in real time which saves our time. This allows us to share text docs, presentations, tables with the whole team and we can work on them together

Verified User
Project Manager in Professional Services
Hospital & Health Care Company, 11-50 employeesReliability and Availability
BugHerd
No score
No answers yet
No answers on this topic
Zoho Projects
Zoho Projects 9.0
Based on 1 answer
Has not been down to my knowledge.

Verified User
C-Level Executive in Corporate
Information Technology and Services Company, 11-50 employeesPerformance
BugHerd
No score
No answers yet
No answers on this topic
Zoho Projects
Zoho Projects 9.0
Based on 1 answer
Speed meets my expectations.

Verified User
C-Level Executive in Corporate
Information Technology and Services Company, 11-50 employeesSupport Rating
BugHerd
BugHerd 9.0
Based on 2 answers
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesZoho Projects
Zoho Projects 6.4
Based on 10 answers
Although it might lack intuitiveness, once you get a hang of how Zoho Projects works, you can do a LOT. The impact good project management has on profitability is huge, and it has helped not only improve communication and coordination when working on a project, but more importantly have adequate tracking of time, due dates and potential bottle necks
Coordinator
Hold MarketingMarketing & Advertising, 11-50 employees
Alternatives Considered
BugHerd
It was a good fit for our team.

Verified User
Consultant in Quality Assurance
Automotive Company, 11-50 employeesZoho Projects
Zoho Projects provides a more limited set of functionality and customization options than other task/bug trackers on the market, but what it lacks in functionality it makes up for in ease of use. It probably has 80-90% of the features of its competitors but takes about a third of the time to get up and running and realizing value.

Verified User
Executive in Information Technology
Renewables & Environment Company, 11-50 employeesReturn on Investment
BugHerd
- This tool has helped us simplify communication with developers in other countries and have conversations about multiple issues all on one platform.
- We're able to give additional context and clarification when asked and it removes the delay between follow up when the conversation goes directly to the person who reported the issue.
- The sheer number of bugs we have to log on a massive project made this an ideal choice over a spreadsheet or other kind of tool. The image capture was necessary for the context needed to quickly resolve questions.
Customer Operations and Training Manager
Hungry HarvestFood & Beverages, 11-50 employees
Zoho Projects
- We needed a system to organize our growing business, so anything was better than what we had, which was nothing.
- Recording time spend is a huge reason for using project software. It has made me aware of the tasks that are taking too long and where we are not being profitable as a company.
- It has kept our team accountable for what needs to get completed and when projects are not in motion or completed timely. It's helpful to know in order to get billing out faster.
owner
Reliable Resources LLCAccounting, 1-10 employees
Screenshots
Pricing Details
BugHerd
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
BugHerd Editions & Modules
Edition
BugHerd | $39.001 |
---|
- Per Month
Additional Pricing Details
—Zoho Projects
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Zoho Projects Editions & Modules
Edition
Premium | $41 |
---|---|
Enterprise | $91 |
- per user/per month if billed annually