What users are saying about
12 Ratings
64 Ratings
12 Ratings
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Score 8.8 out of 101
64 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

BugHerd

Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us. The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog". The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back
Ariana Thompson profile photo

Zoho Projects

My work involves projects of 5-15 people with numerous projects running simultaneously. Prior to Zoho, I did not have a central location from which to view all project statuses at once. Zoho looks to provide this and also looks like it will deliver. I am anxious to see how our organization's use of it develops. At this time, I feel I am likely to recommend Zoho Projects because my organization has made great software decisions in the past so I have a level of trust already that the research has been done that Zoho is the best solution for our line of work.
James McQuillin profile photo

Feature Rating Comparison

Project Management

BugHerd
Zoho Projects
7.3
Task Management
BugHerd
Zoho Projects
8.4
Resource Management
BugHerd
Zoho Projects
7.3
Gantt Charts
BugHerd
Zoho Projects
6.8
Scheduling
BugHerd
Zoho Projects
7.5
Workflow Automation
BugHerd
Zoho Projects
7.2
Team Collaboration
BugHerd
Zoho Projects
7.9
Support for Agile Methodology
BugHerd
Zoho Projects
6.1
Support for Waterfall Methodology
BugHerd
Zoho Projects
8.3
Document Management
BugHerd
Zoho Projects
7.0
Email integration
BugHerd
Zoho Projects
7.0
Mobile Access
BugHerd
Zoho Projects
7.5
Timesheet Tracking
BugHerd
Zoho Projects
7.6
Change request and Case Management
BugHerd
Zoho Projects
6.8
Budget and Expense Management
BugHerd
Zoho Projects
6.2

Professional Services Automation

BugHerd
Zoho Projects
6.7
Quotes/estimates
BugHerd
Zoho Projects
5.8
Invoicing
BugHerd
Zoho Projects
6.8
Project & financial reporting
BugHerd
Zoho Projects
6.9
Integration with accounting software
BugHerd
Zoho Projects
7.4

Pros

BugHerd

  • Track web development bugs and issues
  • Capture screenshots, browser details, device details, screen size details and user comments.
  • Manage the list of bugs, assign them to a developer and give them due date and priority.
No photo available

Zoho Projects

  • We use it to manage our sales orders as there are lots of moving parts which are necessary to get client orders done properly.
  • I use it anytime I have a new idea I want to put into motion. As I can create a list for brainstorming, feedback, specific actions necessary in order to test and or implement the idea.
  • Unrelated to business, it's a great way to plan travel in order to make sure you don't forget those important things like passport, flight arrangement, client meeting confirmation, and meeting prep as far as what specific documents or things do you need to bring with you.
  • And since everyone is on the go and expected to keep up with work, the mobile/tablet app makes it a breeze to keep up, work on, and create new projects.
Stephen Lalla profile photo

Cons

BugHerd

  • You could add more users for your levels to allow more clients to add feedback.
  • You could allow color changes for websites that are light/dark to display more easily.
  • You could work to allow easier use on mobile devices.
No photo available

Zoho Projects

  • There is no ability to add custom fields in the "Bugs" module - for example, if we want to add fields such as Version Number.
  • Reporting is not integrated - its a fairly expensive add-on.
  • There is no easy way to track actual and completed dates for tasks - so historical variance analysis is not easy.
Sudip Chakraborty profile photo

Likelihood to Renew

BugHerd

No score
No answers yet
No answers on this topic

Zoho Projects

Zoho Projects 9.9
Based on 3 answers
I've reviewed about 8 other project management solutions and Zoho Projects is the best I've seen without being overly complicated. Zoho Projects keeps getting better! Recent new enhancements makes it even easier to navigate. There are new keyboard shortcuts that cut my time way down. The tools are very easy to use.
Cassandra Stephens profile photo

Usability

BugHerd

BugHerd 9.0
Based on 1 answer
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
No photo available

Zoho Projects

Zoho Projects 5.5
Based on 4 answers
Zoho Projects is an easy project management tool to use. It provides all the functionality that we required for handling projects. We can easily create personal forms for projects and tasks, allowing us to add and report on our own desire. Apart from this we can create and edit documents in real time which saves our time. This allows us to share text docs, presentations, tables with the whole team and we can work on them together
No photo available

Reliability and Availability

BugHerd

No score
No answers yet
No answers on this topic

Zoho Projects

Zoho Projects 9.0
Based on 1 answer
Has not been down to my knowledge.
No photo available

Performance

BugHerd

No score
No answers yet
No answers on this topic

Zoho Projects

Zoho Projects 9.0
Based on 1 answer
Speed meets my expectations.
No photo available

Support

BugHerd

BugHerd 9.0
Based on 1 answer
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
No photo available

Zoho Projects

Zoho Projects 6.5
Based on 7 answers
While I have not used the customer support for Zoho Projects extensively, all of the other Zoho tools that I use have an extensive Knowledge Base, very active public forum where people respond quickly, in-built live-chat to chat with a customer service representative, and plenty of videos on YouTube to learn different aspects of the software
Jaideep Tibrewala profile photo

Alternatives Considered

BugHerd

It was a good fit for our team.
No photo available

Zoho Projects

Zoho Projects provides a more limited set of functionality and customization options than other task/bug trackers on the market, but what it lacks in functionality it makes up for in ease of use. It probably has 80-90% of the features of its competitors but takes about a third of the time to get up and running and realizing value.
No photo available

Return on Investment

BugHerd

  • This tool has helped us simplify communication with developers in other countries and have conversations about multiple issues all on one platform.
  • We're able to give additional context and clarification when asked and it removes the delay between follow up when the conversation goes directly to the person who reported the issue.
  • The sheer number of bugs we have to log on a massive project made this an ideal choice over a spreadsheet or other kind of tool. The image capture was necessary for the context needed to quickly resolve questions.
Ariana Thompson profile photo

Zoho Projects

  • We needed a system to organize our growing business, so anything was better than what we had, which was nothing.
  • Recording time spend is a huge reason for using project software. It has made me aware of the tasks that are taking too long and where we are not being profitable as a company.
  • It has kept our team accountable for what needs to get completed and when projects are not in motion or completed timely. It's helpful to know in order to get billing out faster.
Tammy Roberts profile photo

Pricing Details

BugHerd

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Zoho Projects

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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