What users are saying about
82 Ratings
30 Ratings
82 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.2 out of 100

Feature Set Ratings

    Project Management

    Bugzilla

    Feature Set Not Supported
    N/A
    7.7

    Redmine

    77%
    Redmine ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.0
    90%
    12 Ratings

    Resource Management

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Scheduling

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Workflow Automation

    N/A
    0 Ratings
    5.8
    58%
    8 Ratings

    Team Collaboration

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    6.9
    69%
    10 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Document Management

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Email integration

    N/A
    0 Ratings
    9.1
    91%
    9 Ratings

    Mobile Access

    N/A
    0 Ratings
    5.5
    55%
    9 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    7.5
    75%
    10 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    8.5
    85%
    10 Ratings

    Professional Services Automation

    Bugzilla

    Feature Set Not Supported
    N/A
    7.5

    Redmine

    75%
    Redmine ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    Invoicing

    N/A
    0 Ratings
    7.8
    78%
    2 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Attribute Ratings

    • Bugzilla is rated higher in 1 area: Usability
    • Redmine is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.8

    Bugzilla

    88%
    20 Ratings
    9.0

    Redmine

    90%
    12 Ratings

    Likelihood to Renew

    6.0

    Bugzilla

    60%
    10 Ratings

    Redmine

    N/A
    0 Ratings

    Usability

    9.0

    Bugzilla

    90%
    3 Ratings
    8.0

    Redmine

    80%
    1 Rating

    Availability

    9.0

    Bugzilla

    90%
    6 Ratings

    Redmine

    N/A
    0 Ratings

    Performance

    8.0

    Bugzilla

    80%
    4 Ratings

    Redmine

    N/A
    0 Ratings

    Support Rating

    5.1

    Bugzilla

    51%
    6 Ratings
    6.5

    Redmine

    65%
    6 Ratings

    In-Person Training

    9.0

    Bugzilla

    90%
    1 Rating

    Redmine

    N/A
    0 Ratings

    Implementation Rating

    8.0

    Bugzilla

    80%
    4 Ratings

    Redmine

    N/A
    0 Ratings

    Configurability

    9.0

    Bugzilla

    90%
    1 Rating

    Redmine

    N/A
    0 Ratings

    Ease of integration

    9.0

    Bugzilla

    90%
    1 Rating

    Redmine

    N/A
    0 Ratings

    Product Scalability

    9.0

    Bugzilla

    90%
    1 Rating

    Redmine

    N/A
    0 Ratings

    Vendor post-sale

    7.0

    Bugzilla

    70%
    1 Rating

    Redmine

    N/A
    0 Ratings

    Vendor pre-sale

    8.0

    Bugzilla

    80%
    1 Rating

    Redmine

    N/A
    0 Ratings

    Likelihood to Recommend

    Open Source

    Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
    Read full review

    Open Source

    Redmine is a perfect solution for businesses that are looking for a FREE and open source solution for project management. It is great for teams that are managing numerous tasks or projects at one time. Redmine is easy to set up and is fairly self-explanatory for anyone who is semi tech-savvy.
    Read full review

    Pros

    Open Source

    • Open source! No license fee involved, no limit to the number of licenses.
    • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
    • Includes all the core features/fields that are needed to log a software bug/issue.
    • Multiple attachments are possible, supports various formats.
    • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
    Read full review

    Open Source

    • Issue Tracker - Redmine allows in-depth issue tracking complete with workflows and customization.
    • Release Tracker - Redmine allows releases to be tracked by milestones, collecting relevant issues in each milestone.
    • Agile Management - With a few free or low-cost add-ons, Redmine becomes a great tool for Agile project management
    Read full review

    Cons

    Open Source

    • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
    • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
    Read full review

    Open Source

    • The design and user-interface are a little outdated. It looks like a product that was designed ten years ago and doesn't have a polished look and feel like newer apps have.
    • It's not particularly designed to support agile-based project management methodologies such as Scrum.
    Read full review

    Pricing Details

    Bugzilla

    Starting Price

    Editions & Modules

    Bugzilla editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Redmine

      Starting Price

      Editions & Modules

      Redmine editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Open Source

        For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
        Read full review

        Open Source

        No answers on this topic

        Usability

        Open Source

        This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
        Read full review

        Open Source

        Redmine is a great product to have in an organization. It's extremely flexible, costs much less to maintain than other alternatives, and as a tool, it is relatively fast to get experienced with. The primary advantages of working with Redmine are: flexible platform, API, open-source and highly configurable, stability.
        Read full review

        Reliability and Availability

        Open Source

        I used it.
        Read full review

        Open Source

        No answers on this topic

        Performance

        Open Source

        I like this rating.
        Read full review

        Open Source

        No answers on this topic

        Support Rating

        Open Source

        Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
        Read full review

        Open Source

        Redmine is free, easy to use and it's everything you could want in a free project management program. The fact that it has wiki integration and that it can track on such a granular level is amazing. Assigning tasks to other users, such as our development team, is fantastic and ensures we are always up-to-date on where we are what - on what projects.
        Read full review

        In-Person Training

        Open Source

        I know it.
        Read full review

        Open Source

        No answers on this topic

        Implementation Rating

        Open Source

        Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
        Read full review

        Open Source

        No answers on this topic

        Alternatives Considered

        Open Source

        Compared to other tools, Bugzilla is an affordable bug tracking tool that can be used for logging defects. It's a good, nice and reliable tool, which can be used initially for logging defects. Also, the list and status of the defects can be obtained easily by filtering/querying the fields. The report (along with graph) provides more detailed information about the defects of a project thus helping the management to know about the product quality.
        Read full review

        Open Source

        Jira is a great project management tool for software product life cycle management for an agile environment based on agile methodologies. Jira is an intuitive and modernized user interface design compared with Redmine but Redmine is a lightweight and affordable project management and task tracking solution with its essential features and functionalities.
        Read full review

        Scalability

        Open Source

        I used it
        Read full review

        Open Source

        No answers on this topic

        Return on Investment

        Open Source

        • Unification of toolset (one tool for managing software development defects and customer escalations)
        • User appreciation for ease of use in finding interrelated issues amongst different product areas
        • Users continue to express how ugly Bugzilla is, and while skins are readily available, none give a really polished feel to the system.
        Read full review

        Open Source

        • Customers receive updates on all progress made for their issues -- this results in an informed customer who is being given transparency on all steps of our process.
        • Customers have responded well from being able to not have to track down emails and instead come to a central place for requests.
        Read full review

        Add comparison