What users are saying about
82 Ratings
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Top Rated
139 Ratings
82 Ratings
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Score 7.1 out of 100

TestComplete

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Top Rated
139 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Bugzilla is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
  • TestComplete is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

8.8

Bugzilla

88%
20 Ratings
8.4

TestComplete

84%
87 Ratings

Likelihood to Renew

6.0

Bugzilla

60%
10 Ratings
6.6

TestComplete

66%
6 Ratings

Usability

9.0

Bugzilla

90%
3 Ratings
7.6

TestComplete

76%
7 Ratings

Availability

9.0

Bugzilla

90%
6 Ratings

TestComplete

N/A
0 Ratings

Performance

8.0

Bugzilla

80%
4 Ratings

TestComplete

N/A
0 Ratings

Support Rating

5.1

Bugzilla

51%
6 Ratings
6.3

TestComplete

63%
9 Ratings

In-Person Training

9.0

Bugzilla

90%
1 Rating

TestComplete

N/A
0 Ratings

Implementation Rating

8.0

Bugzilla

80%
4 Ratings
6.7

TestComplete

67%
5 Ratings

Configurability

9.0

Bugzilla

90%
1 Rating

TestComplete

N/A
0 Ratings

Ease of integration

9.0

Bugzilla

90%
1 Rating

TestComplete

N/A
0 Ratings

Product Scalability

9.0

Bugzilla

90%
1 Rating

TestComplete

N/A
0 Ratings

Vendor post-sale

7.0

Bugzilla

70%
1 Rating

TestComplete

N/A
0 Ratings

Vendor pre-sale

8.0

Bugzilla

80%
1 Rating

TestComplete

N/A
0 Ratings

Likelihood to Recommend

Open Source

Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
Read full review

SmartBear

To really make the most of TestComplete, at least some scripting is necessary. TestComplete works really well with clearly identifiable objects but needs some tweaking for objects that vary in e.g. quantity. We have some elements that vary, but the vast majority of UI elements have unique identifies, and those iterative elements can also be mapped to iterations of a semi-unique element (so more of a mapping of the item type that the specific item). I doubt the usability would be near as good if more items were not clearly identifiable. In our case, most are, and we handle our tests in form of nested keyword tests that occasionally also implement scripting when needed. Tedious tests like Verification of the correct presence and status of UI elements in all possible scenarios, and iterative tests of e.g. input values and combinations of such, are made easy to set up, execute and evaluate.
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Pros

Open Source

  • Open source! No license fee involved, no limit to the number of licenses.
  • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
  • Includes all the core features/fields that are needed to log a software bug/issue.
  • Multiple attachments are possible, supports various formats.
  • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
Read full review

SmartBear

  • TestComplete is great for working with our non-web applications.
  • TestComplete allows us to interface with our web application in a robust way.
  • Despite the age of our architecture, TestComplete handles the old stuff that's been around a while as well as the newer technology when we are able to implement it.
Read full review

Cons

Open Source

  • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
  • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
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SmartBear

  • Would love to see TC be a plugin for Visual Studio. Instead of VBScript or JavaScript, to use C# or VB.NET
  • Easier to set up with iOS. Android is not bad but iOS seems slow and confusing to get up and running
  • Built-in PDF reading support, built in Excel API
Read full review

Pricing Details

Bugzilla

Starting Price

Editions & Modules

Bugzilla editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TestComplete

    Starting Price

    $2,256 per license

    Editions & Modules

    TestComplete editions and modules pricing
    EditionModules
    Node-Locked Base2,2561
    Node-Locked Pro3,9502
    Float - Base5,0773
    Float - Pro7,9014

    Footnotes

    1. per license
    2. per license
    3. per license
    4. per license

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Purchase TestComplete Base and pay for only the modules you need. TestComplete Pro includes all three modules: desktop, web, and mobile, at a bundled price point, as well as access to the parallel testing engine, TestExecute. TestComplete has additional add-ons, including TestExecute and the Intelligent Quality Add-On.

    Likelihood to Renew

    Open Source

    For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
    Read full review

    SmartBear

    We have bigger test automation pack using test complete at the same time we also think this is not good performing tool for large number of test automation scripts.
    Read full review

    Usability

    Open Source

    This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
    Read full review

    SmartBear

    It is usable when you become accustomed to its quirks. Not using it for two months and then you need to re-learn the quirks for some features (but some quirks are so awful that they will never fade from your memory). So, when using it regularly, it is possible to be quite productive, if no big correction in name mapping is needed.
    Read full review

    Reliability and Availability

    Open Source

    I used it.
    Read full review

    SmartBear

    No answers on this topic

    Performance

    Open Source

    I like this rating.
    Read full review

    SmartBear

    No answers on this topic

    Support Rating

    Open Source

    Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
    Read full review

    SmartBear

    Some bugs were quickly resolved, but most UX quirks of the tool are just marked "as designed". No follow up for enhancement request.
    Read full review

    In-Person Training

    Open Source

    I know it.
    Read full review

    SmartBear

    No answers on this topic

    Implementation Rating

    Open Source

    Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
    Read full review

    SmartBear

    If you develop a mobile application and your testing process goes in cloud, probably you will face a problem - how to implement a stable connection between your mobile devices and testing servers
    Read full review

    Alternatives Considered

    Open Source

    Compared to other tools, Bugzilla is an affordable bug tracking tool that can be used for logging defects. It's a good, nice and reliable tool, which can be used initially for logging defects. Also, the list and status of the defects can be obtained easily by filtering/querying the fields. The report (along with graph) provides more detailed information about the defects of a project thus helping the management to know about the product quality.
    Read full review

    SmartBear

    TestComplete stacks up against them in terms of GUI and seamless performance. It records each and every step and action been performed in the application and produces a detailed report in a well-structured manner. It can connect and access seamlessly among various databases directly to speed up the testing process.
    Read full review

    Scalability

    Open Source

    I used it
    Read full review

    SmartBear

    No answers on this topic

    Return on Investment

    Open Source

    • Unification of toolset (one tool for managing software development defects and customer escalations)
    • User appreciation for ease of use in finding interrelated issues amongst different product areas
    • Users continue to express how ugly Bugzilla is, and while skins are readily available, none give a really polished feel to the system.
    Read full review

    SmartBear

    • On one of the applications, I've reduced the testing time from a month to five days.
    • I don't always have time to create tests for new features, then I revert to manual testing.
    • The Zephyr reports have given management insight on what happens in the QA department.
    Read full review

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