TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bytes Route

    Score9 out of 10
    Small Businesses (1-50 employees)
    Bytes Route is a codeless tool that enables non-tech people to provide in-app guides and tooltips for a smooth onboarding experience. It is designed to be straightforward so that it doesn’t require a developer or a consultant to use. It aims to enable the user to publish a first product tour in less than 2 minutes. *The initial set-up requires a one-time code snippet insertion in a web domain (near the end of the pages, right before the closing tag) to make the connection…

    $0

    per month team

    Chrome Remote Desktop

    Score8.5 out of 10
    N/AChrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.

    $0

    Pricing
    Bytes RouteChrome Remote Desktop
    Editions & Modules
    Free
    $0
    per month team
    Startup
    $19
    per month team
    Growth
    $29
    per month team
    No answers on this topic
    Offerings
    Pricing Offerings
    Bytes RouteChrome Remote Desktop
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Bytes RouteChrome Remote Desktop
    Considered Both Products
    Caphyon
    No answer on this topic
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    12 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    No answers on this topic
    92%
    Happy with the feature set
    11 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    9 Answers
    Features
    Bytes RouteChrome Remote Desktop
    Remote Administration
    Comparison of Remote Administration features of Bytes Route and Chrome Remote Desktop
    Feature
    Bytes Route
    -
    Ratings
    Chrome Remote Desktop
    8.3
    21 Ratings
    5% above category average
    Screen sharing00 Ratings6.720 Ratings
    File transfer00 Ratings7.611 Ratings
    Instant message00 Ratings7.06 Ratings
    Secure remote access with Smart Card authentication00 Ratings9.03 Ratings
    Access to sleeping/powered-off computers00 Ratings9.610 Ratings
    Over-the-Internet remote session00 Ratings9.221 Ratings
    Initiate remote control from mobile00 Ratings8.017 Ratings
    Remote management of servers & workstations00 Ratings9.319 Ratings
    Remote Active Directory® management00 Ratings7.05 Ratings
    Centralized management dashboard00 Ratings9.08 Ratings
    Session record00 Ratings9.05 Ratings
    Annotations00 Ratings9.04 Ratings
    Monitoring and Alerts00 Ratings9.04 Ratings
    Multi-platform remote control00 Ratings7.015 Ratings
    Best Alternatives
    Bytes RouteChrome Remote Desktop
    Small Businesses
    Pendo.io
    Score8.5 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    Whatfix
    Score10 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    Whatfix
    Score10 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Bytes RouteChrome Remote Desktop
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.5
    (21 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    3.8
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Bytes RouteChrome Remote Desktop
    Likelihood to Recommend
    Caphyon
    Bytes Route is very well suited for startups or small companies that want to provide their customers with a quick onboarding session that gets them acquainted with their app. It can also be used to provide on-demand tours for users that want to learn how to perform some specific actions, such as changing an account setting or changing something in their profile/dashboard, things that might be buried within multiple menus
    Read full review
    Google
    It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
    Incentivized
    Read full review
    Pros
    Caphyon
    • onboarding tours
    • new user guides
    • onboarding experiences
    Read full review
    Google
    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Incentivized
    Read full review
    Cons
    Caphyon
    • no support for images
    • no support for more modals
    • no segmentation yet
    Read full review
    Google
    • More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
    • A way to easier switch between multiple monitors.
    • Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.
    Incentivized
    Read full review
    Likelihood to Renew
    Caphyon
    No answers on this topic
    Google
    A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
    Incentivized
    Read full review
    Usability
    Caphyon
    No answers on this topic
    Google
    Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.
    Incentivized
    Read full review
    Support Rating
    Caphyon
    No answers on this topic
    Google
    The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
    Incentivized
    Read full review
    Implementation Rating
    Caphyon
    No answers on this topic
    Google
    None, its quick and easy
    Incentivized
    Read full review
    Alternatives Considered
    Caphyon
    Bytes Route is simpler to use than the above competitors. It also has a cheaper price. It provides the bare minimum to create a tour, but this is sometimes better than having a bloated menu full of options that are confusing to understand how to use. It also helps that it provides an extensive documentation
    Read full review
    Google
    Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
    Incentivized
    Read full review
    Return on Investment
    Caphyon
    No answers on this topic
    Google
    • Using Chrome Remote Desktop, we've saved money on remote desktop software.
    • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
    • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
    Incentivized
    Read full review
    ScreenShots

    Bytes Route Screenshots

    Screenshot of AnalyticsScreenshot of Tour editingScreenshot of Themes featureScreenshot of Creating a tourScreenshot of Team managementScreenshot of Pricing plans

    Chrome Remote Desktop Screenshots

    Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.Screenshot of the screen to setup a remote connection.