The Perfect Remote Support Tool for your Chrome Devices!
Anonymous | TrustRadius Reviewer
March 27, 2017

The Perfect Remote Support Tool for your Chrome Devices!

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Chrome Remote Desktop

Chrome Remote Desktop is used within our organization to obtain 'line-of-site' when it comes to supporting our hardware in the field remotely. As our organization utilizes the power of Google for Work - Google App Suites all of our devices are enrolled and managed via google MDM, this is only half the battle when it comes to supporting and accessing your hardware in the field. With the Chrome Remote Desktop app my team and I can easily access a device as long as it's connected to the internet even in a locked-down kiosk state. The business problem this solves is quite obvious, no more on-site technicians to troubleshoot a software or configuration issue as we can do it remotely with Chrome Remote Desktop!


  • Remotely accessing devices in the field, even when on a client network or cellular network
  • Ease of use - the software is simple and even the least tech-savvy associate can use the tool
  • Seamless connection - the connection is stable, smooth and allows for seamless control of the remote device
  • Easy to install - installed via policies through google admin
  • Lightweight - If you're looking for a robust tool this may not be it, this allows for straight-forward connecting to the remote device.
  • No saved preferences - you'll have to use a different code to connect to each device
  • Firewall rules required - Chrome Remote Desktop requires pin-holes in your firewall to open certain ports if you're using in a locked down network.
  • Chrome Remote Desktop provides a positive ROI as you no longer need to pay for on-site visits to configure or troubleshoot a software issue. The ability to remotely connect allows you to be more flexible with your support team as they only need an internet connection to use this tool and remotely support devices in the field.
  • Our organization uses Google Suites and it's platforms to manage our devices, having a google app - Chrome Remote Desktop makes perfect sense as it compliments the platform and configuration of our hardware already, no need for third-party applications.
  • If there is a problem with the internet connection at a site, Chrome Remote Desktop is obsolete and can
  • t be used, meaning a service-call or site visit is needed.
Chrome Remote Desktop compliments the Google for Work Admin suites perfectly, you can deploy this application to all your devices via policy from google, it's easy to use from the operators point of view and allows for a quick seamless connection to your device, the cost is relative and provides a service that is mandatory for our business to succeed in supporting our technology, other application we're too robust or wanted to re-invent the wheel. This tool was perfect from the start and any organization using the power of Google should look into using this tool to support and of their chrome devices.
Chrome Remote Desktop is a great tool to use when needing to quickly connect to a remote device for troubleshooting or visibility into a problem occurring on the remote device. The tool allows you to connect immediately with only an internet connection and directly to your device. For Multiple device deployments this is a perfect tool that provides line-of-site into all your devices and allows you to ensure their in working order.

For scenarios that you'd like to transfer and pass back and fourth control, Chrome Remote Desktop wouldn't be the tool to use - there are other robust remote support tools that can do this, but at a higher cost for licensing.

Chrome Remote Desktop Feature Ratings

Screen sharing
10
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
10

Using Chrome Remote Desktop

10 - Remote support of chrome devices enrolled with google for work. This tool allows for us to remotely support and configure google chrome devices in the field, instantly and seamlessly.
5 - Any Technical support resource, Administrative Assistant or any resource that uses a computer and has a high-level understanding of computer technology. This tool is primarily used in IT help-desks and call-centres, however it provides the technology services teams remote access to all their devices and line-of-site to the hardware off-premise.
  • Remote support of the chrome devices deployed.
  • Seamless integration and deployment of the software with existing platforms (google for work)
  • Chrome enrolled devices are completely accessbile and remotely supported.
  • Users are not bogged down with cumbersome remote support software, very easy to use.
  • When devices are not working or we have a device in a kiosk mode we can see what the customer or associate see's, this allows for instant - real-time support.
  • The only use we'll be using Chrome Remote Desktop for is to continue supporting our chrome devices, enrolled with google for work.
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market.

Using Chrome Remote Desktop

This tool is so lightweight and easy to use - there are only a few buttons to select from which are clearly marked. Any user who can turn on a computer can open the software to allow a tech to connect to their device. The power of google and chrome makes this tool very easy to use with uncompromisable vendor support.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Obtaining the support ID is easy - one click of the button!
  • Once connection has been established - smooth seamless connectivity
  • Nont-Tech Saavy assocaites use the system with ease
  • Trying to elevate permissions
  • No file-sharing or screen recording available