The Perfect Remote Support Tool for your Chrome Devices!
March 27, 2017
The Perfect Remote Support Tool for your Chrome Devices!
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chrome Remote Desktop
Chrome Remote Desktop is used within our organization to obtain 'line-of-site' when it comes to supporting our hardware in the field remotely. As our organization utilizes the power of Google for Work - Google App Suites all of our devices are enrolled and managed via google MDM, this is only half the battle when it comes to supporting and accessing your hardware in the field. With the Chrome Remote Desktop app my team and I can easily access a device as long as it's connected to the internet even in a locked-down kiosk state. The business problem this solves is quite obvious, no more on-site technicians to troubleshoot a software or configuration issue as we can do it remotely with Chrome Remote Desktop!
- Remotely accessing devices in the field, even when on a client network or cellular network
- Ease of use - the software is simple and even the least tech-savvy associate can use the tool
- Seamless connection - the connection is stable, smooth and allows for seamless control of the remote device
- Easy to install - installed via policies through google admin
- Lightweight - If you're looking for a robust tool this may not be it, this allows for straight-forward connecting to the remote device.
- No saved preferences - you'll have to use a different code to connect to each device
- Firewall rules required - Chrome Remote Desktop requires pin-holes in your firewall to open certain ports if you're using in a locked down network.
- Chrome Remote Desktop provides a positive ROI as you no longer need to pay for on-site visits to configure or troubleshoot a software issue. The ability to remotely connect allows you to be more flexible with your support team as they only need an internet connection to use this tool and remotely support devices in the field.
- Our organization uses Google Suites and it's platforms to manage our devices, having a google app - Chrome Remote Desktop makes perfect sense as it compliments the platform and configuration of our hardware already, no need for third-party applications.
- If there is a problem with the internet connection at a site, Chrome Remote Desktop is obsolete and can
- t be used, meaning a service-call or site visit is needed.
- TeamViewer, RealVNC and VNC
Chrome Remote Desktop compliments the Google for Work Admin suites perfectly, you can deploy this application to all your devices via policy from google, it's easy to use from the operators point of view and allows for a quick seamless connection to your device, the cost is relative and provides a service that is mandatory for our business to succeed in supporting our technology, other application we're too robust or wanted to re-invent the wheel. This tool was perfect from the start and any organization using the power of Google should look into using this tool to support and of their chrome devices.
Chrome Remote Desktop Feature Ratings
Using Chrome Remote Desktop
10 - Remote support of chrome devices enrolled with google for work. This tool allows for us to remotely support and configure google chrome devices in the field, instantly and seamlessly.
5 - Any Technical support resource, Administrative Assistant or any resource that uses a computer and has a high-level understanding of computer technology. This tool is primarily used in IT help-desks and call-centres, however it provides the technology services teams remote access to all their devices and line-of-site to the hardware off-premise.
- Remote support of the chrome devices deployed.
- Seamless integration and deployment of the software with existing platforms (google for work)
- Chrome enrolled devices are completely accessbile and remotely supported.
- Users are not bogged down with cumbersome remote support software, very easy to use.
- When devices are not working or we have a device in a kiosk mode we can see what the customer or associate see's, this allows for instant - real-time support.
- The only use we'll be using Chrome Remote Desktop for is to continue supporting our chrome devices, enrolled with google for work.
Using Chrome Remote Desktop
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Quick to learn Convenient Feel confident using Familiar | None |
- Obtaining the support ID is easy - one click of the button!
- Once connection has been established - smooth seamless connectivity
- Nont-Tech Saavy assocaites use the system with ease
- Trying to elevate permissions
- No file-sharing or screen recording available