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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Calendly

    Score8.6 out of 10
    N/ACalendly helps organizations globally automate the meeting lifecycle by removing the scheduling back and forth, with the goal of enabling companies to close deals, hire candidates faster, and build relationships.

    $12

    per month per seat

    Capsule CRM

    Score8.8 out of 10
    N/ACapsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

    $18

    per month per user

    Pricing
    CalendlyCapsule CRM
    Editions & Modules
    Standard
    $10
    per month (billed annually) per seat
    Teams
    $16
    per month (billed annually) per seat
    Enterprise
    Starts at $15k
    per year
    Professional
    $18
    per month per user
    Teams
    $36
    per month per user
    Enterprise
    $54
    per month per user
    Offerings
    Pricing Offerings
    CalendlyCapsule CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMonthly billing also available.—
    More Pricing Information
    Community Pulse
    CalendlyCapsule CRM
    Considered Both Products
    Calendly
    No answer on this topic
    Zestia
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    62 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    61 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    63 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    52 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    55 Answers
    100%
    Implementation went as expected
    5 Answers
    Features
    CalendlyCapsule CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Calendly and Capsule CRM
    Feature
    Calendly
    -
    Ratings
    Capsule CRM
    7.1
    16 Ratings
    10% below category average
    Customer data management / contact management00 Ratings8.016 Ratings
    Workflow management00 Ratings7.014 Ratings
    Territory management00 Ratings6.09 Ratings
    Opportunity management00 Ratings8.016 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.015 Ratings
    Contract management00 Ratings8.013 Ratings
    Quote & order management00 Ratings6.012 Ratings
    Interaction tracking00 Ratings7.014 Ratings
    Channel / partner relationship management00 Ratings6.012 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Calendly and Capsule CRM
    Feature
    Calendly
    -
    Ratings
    Capsule CRM
    8.4
    10 Ratings
    9% above category average
    Case management00 Ratings8.68 Ratings
    Call center management00 Ratings8.17 Ratings
    Help desk management00 Ratings8.58 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Calendly and Capsule CRM
    Feature
    Calendly
    -
    Ratings
    Capsule CRM
    8.5
    12 Ratings
    9% above category average
    Lead management00 Ratings8.011 Ratings
    Email marketing00 Ratings9.010 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Calendly and Capsule CRM
    Feature
    Calendly
    -
    Ratings
    Capsule CRM
    7.7
    15 Ratings
    0% above category average
    Task management00 Ratings9.013 Ratings
    Billing and invoicing management00 Ratings7.011 Ratings
    Reporting00 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Calendly and Capsule CRM
    Feature
    Calendly
    -
    Ratings
    Capsule CRM
    7.0
    15 Ratings
    9% below category average
    Forecasting00 Ratings7.013 Ratings
    Pipeline visualization00 Ratings8.015 Ratings
    Customizable reports00 Ratings6.012 Ratings
    Customization
    Comparison of Customization features of Calendly and Capsule CRM
    Feature
    Calendly
    -
    Ratings
    Capsule CRM
    7.4
    14 Ratings
    3% below category average
    Custom fields00 Ratings7.014 Ratings
    Custom objects00 Ratings6.012 Ratings
    Scripting environment00 Ratings8.68 Ratings
    API for custom integration00 Ratings8.010 Ratings
    Security
    Comparison of Security features of Calendly and Capsule CRM
    Feature
    Calendly
    -
    Ratings
    Capsule CRM
    9.0
    12 Ratings
    7% above category average
    Single sign-on capability00 Ratings9.011 Ratings
    Role-based user permissions00 Ratings9.012 Ratings
    Social CRM
    Comparison of Social CRM features of Calendly and Capsule CRM
    Feature
    Calendly
    -
    Ratings
    Capsule CRM
    7.0
    13 Ratings
    7% below category average
    Social data00 Ratings7.013 Ratings
    Social engagement00 Ratings7.012 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Calendly and Capsule CRM
    Feature
    Calendly
    -
    Ratings
    Capsule CRM
    7.5
    12 Ratings
    0% below category average
    Marketing automation00 Ratings8.012 Ratings
    Compensation management00 Ratings7.010 Ratings
    Platform
    Comparison of Platform features of Calendly and Capsule CRM
    Feature
    Calendly
    -
    Ratings
    Capsule CRM
    8.0
    13 Ratings
    5% above category average
    Mobile access00 Ratings8.013 Ratings
    Best Alternatives
    CalendlyCapsule CRM
    Small Businesses
    Square Appointments
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Chili Piper
    Score8.8 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Doodle
    Score8.5 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CalendlyCapsule CRM
    Likelihood to Recommend
    9.5
    (90 ratings)
    8.0
    (16 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (4 ratings)
    8.6
    (4 ratings)
    Support Rating
    8.7
    (32 ratings)
    8.6
    (4 ratings)
    User Testimonials
    CalendlyCapsule CRM
    Likelihood to Recommend
    Calendly
    It's well suited for music students' lessons. It's well suited for online coaching, primarily through places like Zoom and more. It helps simplify things for your clients, lets you program your schedule, and allows it all to go automatically! If you are working with a senior population, it may be a little tricky for them to sign up and then really hard for them to cancel lessons. There isn't a way to go to the site and cancel. You have to pull up the confirmed email and cancel from there, but people can lose emails.
    Incentivized
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    Zestia
    It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
    Incentivized
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    Pros
    Calendly
    • Sync with multiple calendar types so my schedule is always current.
    • Integration with Zoom to schedule meetings, send invites, and populate my Zoom app accordingly.
    • Automatic email communication to all parties with all relevant details in a clear format.
    • Allowing team members to do the same in a way that I'm also notified of what meetings are taking place saves a lot of time in terms of coordinating to find out what other people are doing.
    • Well-designed interface that simplifies everything down to its clearest expression. Language instruction and interaction are wonderfully simple and clear.
    Incentivized
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    Zestia
    • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
    • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
    • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
    • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
    • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
    Read full review
    Cons
    Calendly
    • After a meeting is booked, having the ability to change the location without canceling the entire booking.
    • Being able to offer 2 different locked in locations for certain time periods of the day within the same event. So you're not having to create 2 events for the same thing, only different locations.
    • Giving users permission to create their own routing forms. We run an independent business model where our users like to have control over their subscriptions.
    Incentivized
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    Zestia
    • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
    • It needs to improve the user interface and make it more productive especially on the calendar view.
    • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
    Read full review
    Likelihood to Renew
    Calendly
    For all reasons like workflows, UI, and the way Calendly keeps all of us engaged through the Collective forum. It's indeed undeniable that no other product covers all business needs like Calendly does. On the other side, this has also reduced the workload by enabling us to focus more on other tasks for the day
    Incentivized
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    Zestia
    No answers on this topic
    Usability
    Calendly
    Calendly is extremely easy to use for selecting times and days for meetings. From my end, it's very easy to indicate the days and times that I am available for meetings. I have used other scheduling products, but Calendly has the smoothest way of operating. I highly recommend it for scheduling meetings
    Read full review
    Zestia
    As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
    Read full review
    Support Rating
    Calendly
    There is a lot of support for Calendly. Whenever I have had issues navigating through it, especially as a new user, I found multiple support on the web addressing my questions or concerns. There is a lot of in app informative notes accessible to users to navigate through Calendly when needed.
    Incentivized
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    Zestia
    Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
    Incentivized
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    Alternatives Considered
    Calendly
    When I started using it, there were not many competitors in this space. I've seen some like Mixmax that seem to work well for solopreneurs or where free version might be better than Calendly's free version. I use the paid version of Calendly and it's just kept serving us well so why change?
    Incentivized
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    Zestia
    We chose Capsule CRM over Zoho CRM due to the various modules that it would take for Zoho CRM to work for our firm. Additional Zoho modules would have been needed (Zoho CRM and Projects) to make it work for us which in turn requires additional management. With Capsule CRM, there was only one app that needed to be integrated within our app ecosystem
    Incentivized
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    Return on Investment
    Calendly
    • Positive: When people want to meet, I can simply send my Calendly link and it takes less than 5 seconds to do.
    • Positive: It integrates well with Zoom, which means that by default all my appointments include Zoom information for a remote call.
    Incentivized
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    Zestia
    • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
    • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
    • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
    Incentivized
    Read full review
    ScreenShots

    Calendly Screenshots

    Screenshot of how to share a scheduling linkScreenshot of automated workflowsScreenshot of browser extensionsScreenshot of routing formsScreenshot of round robin & collective eventsScreenshot of admin management

    Capsule CRM Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot