What users are saying about
26 Ratings
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Score 9 out of 100
52 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Cloud PBX

    7.8

    CallFire

    78%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 5/5 features

    Hosted PBX

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    User templates

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Call reports

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call Management

    9.3

    CallFire

    93%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 5/5 features

    Answering rules

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Call park

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    10.0

    CallFire

    100%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 2/2 features

    Video conferencing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Audio conferencing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.3

    CallFire

    83%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Project Management

    CallFire

    Feature Set Not Supported
    N/A
    7.2

    Cisco Business Edition 7000

    72%
    Cisco Business Edition 7000 ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.5
    75%
    10 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.1
    71%
    8 Ratings

    Scheduling

    N/A
    0 Ratings
    7.1
    71%
    8 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.9
    79%
    8 Ratings

    Mobile Access

    N/A
    0 Ratings
    6.4
    64%
    10 Ratings

    Search

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.2
    72%
    6 Ratings

    Communication

    CallFire

    Feature Set Not Supported
    N/A
    7.0

    Cisco Business Edition 7000

    70%
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    5.8
    58%
    9 Ratings

    Notifications

    N/A
    0 Ratings
    7.2
    72%
    9 Ratings

    Discussions

    N/A
    0 Ratings
    6.5
    65%
    9 Ratings

    Surveys

    N/A
    0 Ratings
    7.2
    72%
    7 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    6.8
    68%
    9 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    7.1
    71%
    5 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.7
    77%
    6 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    7.9
    79%
    7 Ratings

    File Sharing & Management

    CallFire

    Feature Set Not Supported
    N/A
    7.3

    Cisco Business Edition 7000

    73%
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    6.2
    62%
    8 Ratings

    Video files

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Audio files

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    Document collaboration

    N/A
    0 Ratings
    6.9
    69%
    10 Ratings

    Access control

    N/A
    0 Ratings
    6.9
    69%
    8 Ratings

    Advanced security features

    N/A
    0 Ratings
    7.4
    74%
    10 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.4
    74%
    5 Ratings

    Device sync

    N/A
    0 Ratings
    7.3
    73%
    8 Ratings

    Attribute Ratings

    • CallFire is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.6

    CallFire

    96%
    15 Ratings
    8.3

    Cisco Business Edition 7000

    83%
    11 Ratings

    Likelihood to Renew

    9.0

    CallFire

    90%
    1 Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Likelihood to Recommend

    CallFire

    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Read full review

    Cisco

    The platform is perfectly suited for collaboration involving everything related to integrated voice and video systems. It is easily installed on physical servers and virtualized and can be accessed remotely. The BE 7000 modernized the infrastructure with voice-over IP and generates complete reports on the telephone and video usage of users in all the company's regions for internal control and auditing. The solution can be recommended for medium and large scenarios from 1000 users up to a limit of 5000 users.
    Read full review

    Pros

    CallFire

    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Read full review

    Cisco

    • The platform supports up to 5,000 users connected at the same time in voice and video calls.
    • Everything is virtually deployed on Cisco servers with reliability.
    • Intuitive configuration and user-friendly web interface.
    • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
    Read full review

    Cons

    CallFire

    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Read full review

    Cisco

    • More cloud based services need to be added to the default service package.
    • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
    • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
    • Call recording should be also built in.
    Read full review

    Pricing Details

    CallFire

    Starting Price

    $99 per month

    Editions & Modules

    CallFire editions and modules pricing
    EditionModules
    Pro$599.001
    Grow$299.002
    Startup$199.003
    Lite$99.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Cisco Business Edition 7000

    Starting Price

    Editions & Modules

    Cisco Business Edition 7000 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      CallFire

      There is no reason not to, it has proven effective in the usage
      Read full review

      Cisco

      No answers on this topic

      Alternatives Considered

      CallFire

      CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
      Read full review

      Cisco

      I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
      Read full review

      Return on Investment

      CallFire

      • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
      • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
      Read full review

      Cisco

      • It has allowed for mostly smooth communication from department to department/office to office.
      • It allows for saved phone # / last contact to appear quickly.
      • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
      Read full review

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