CallHippo vs. PanTerra Networks

Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?

Incentivized

PanTerra Networks is well suited for the small to medium business who are looking for a fully featured suite of telephony products. Whether they need traditional phone products or on the go gui based applications, PanTerra Networks has a scalable solution that will fit most companies. PanTerra Networks has successfully moved into the enterprise market with their competent Call and Contact center applications.

Incentivized

• No positive sides at all.

• Attended or un-attended answering of incoming calls
• Transfer calls to appropriate person
• Integrates with cell phones for always available
• Keeps a log of phone calls
• Allows me to use messaging on my phone system and desktop
• Allows me to manage user accounts

Incentivized

• Waiting for iOS mobile app

Incentivized

• The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.

Incentivized

It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.

Incentivized

In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.

Incentivized

Great quality

Incentivized

Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.

The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams.

Incentivized

The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all.

Incentivized

All of them. This seemed to be the best until they got us down.

PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience.

Incentivized

• Call to all countries supported making it easy to connect.
• Last resort to make calls
• Easy to use

Incentivized

• Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
• We decreased our monthly expense for reliable service by several hundred dollars
• The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
• Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing

Incentivized