Item: PanTerra Networks
Rating: 10
Author: Herm Harrison

Implementation Rating

Implementation was quick and easy. An implementation team is there to set up calling blocks, directories, etc. Noting is left to happenstance.

Use Cases and Deployment Scope

We use Panterra Networks to handle our voice, text, chat and file exchange needs. Panterra makes it easy to handle all of our communication needs seamlessly. Calls are transparently passed between VoIP handsets, cell phones, and soft phones. Group dialing , messaging , chat, and file sharing are all provided making it a cost effective integrated solution.

Pros and Cons

Voice
Text Messaging
Chat
File Sharing
Unified Communication

Attaching files to text messages could use improvement
text features not as robust as they could be

Return on Investment

The system is dead reliable. We've not experienced a single outage in 2+ years.
Little to no upfront implementation costs.
Your communication system travels wherever you are. No fear of missing an important call if not at your desk.
Total cost comparable to, or less than, local phone / cable phone systems.
Readily scalable as new users are added.

Support Rating

We've had very few issues, but Panterra is always there, if needed, and very pro-active with notifications of issues that could affect system availability.

Unified Communications

Our team uses only a fraction of the systems capabilities, but the feature set gives small to medium sized businesses all of the features available to Fortune 500 complanies.

Key Insights

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

Alternatives Considered

RingCentral Contact Center and GoTo Connect

We looked at a number of hosted solutions as well as onsite solutions and determined Panterra offered the best overall value. Panterra offers a robust feature set, outsanding reliability, comprehensive support and competitive pricing.

Other Software Used

CorelDRAW Graphics Suite, Sage 50cloud Accounting, em Client

Likelihood to Recommend

Panterra provides a cost effective unified communication system for small to medium size businesses. It offers all of the features you could ever hope to have at an affordable price. Panterra's support and implementation team do a great job getting their customers up an running and remain available to address any issues that arise after the sale.

With a hosted platform, features continue to be added without the need to purchase new / additional hardware. A great solution for startup businesses or established businesses looking to minizue upfront costs. With their cellular app, you're office is wherever you are. And with the ability to send text and MMS messages as well as file share from your desk, it's easy to communicate with your customers they way they want. No using personal cell phones to send / receive messages, etc.

Users and Roles

10 - Factory personnel to top management including Engineering , Sales, Accounting, and Purchasing.

Support Headcount Required

1 - Panterra Streams requires very little onsite support. Maybe once or twice a year, we'll have a handset that needs to be reset, but this is a hardware issue, not a Streams issue. Other than that, with a few minutes of training , new users can be proficient with the system. It's very easy to use and very reliable.

Business Processes Supported

Minimal up front cost
Simple to use.
Robust feature set.
Cost effective.

Innovative Uses

Direct text and MMS messaging from desktop
File access from remote locations
Simple call groups and call forwarding.

Future Planned Uses

Expanded remote access and file sharing
Expanded use of "chat"

Likelihood to Renew

In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.

All the Features you could want at a price you can afford and with support you need.

Modules Used

Overall Satisfaction with PanTerra Streams