Streams.AI by PanTerra

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Streams.AI by PanTerra	Score 8.2 out of 10	Mid-Size Companies (51-1,000 employees)	PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…	$17.95 per month per seat

Pricing

Editions & Modules

Business Basic: $17.95
per month per seat
Business Plus: $24.95
per month per seat
Professional: $29.95
per month per seat
Call Center: $44.95
per month per seat

Offerings

Pricing Offerings
Streams.AI by PanTerra
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

All plans are eligible for volume and term-based discounts.

More Pricing Information

Pricing & Features

Community Pulse
	Streams.AI by PanTerra
Considered Both Products	Streams.AI by PanTerra Verified User Manager Chose Streams.AI by PanTerra Their pricing is good.... Cheap means cheap service. Helpful? Verified User Administrator Chose Streams.AI by PanTerra Far superior did a lot of research and talking to everyone at the companies above and price and product so much better with PanTerra Networks Incentivized Helpful? Zeeshan Ahmed CEO Chose Streams.AI by PanTerra I compared between the vendors and found them affordable and reliable. Their onboarding process was rather lengthier but since then, we have hardly had issues. Incentivized Helpful? CN Chris Near Technology Analyst Chose Streams.AI by PanTerra We've used Net2Phone and Segra prior to using PanTerra Networks. PanTerra Networks has been our best overall system. For Net2Phone, call quality was an issue at times and it was not easy to update the system for holidays at the time of use as well as limited data analytics. … Incentivized Helpful? Verified User Manager Chose Streams.AI by PanTerra I only used Grasshopper with a smaller team so I’m not sure if it would scale. I did not select PanTerra Networks but have been using it for 4+ years. It does work, but I think it could be better. Incentivized Helpful? Verified User Administrator Chose Streams.AI by PanTerra Teams was a nightmare to use. Did it once and will not go back. Incentivized Helpful? RN Ryan Norton Sr. Director; Care Center Chose Streams.AI by PanTerra It is a simpler solution and a more cost-effective option but best suited for small teams who are comfortable with on-premise solutions. Call centers with large teams require a more elaborate set up in my opinion. Incentivized Helpful? Verified User Director Chose Streams.AI by PanTerra The capabilities of Streams far exceeded either of the other products we have used in recent years. Incentivized Helpful? Beverly Carlton President/CEO Chose Streams.AI by PanTerra None did not evaluate any other products Incentivized Helpful? TS Tammy Sabatini COO Chose Streams.AI by PanTerra First thing would be cost, Ring Central has a lot of bells and whistles which is nice, but we didn't use many of them so we were paying for things that were not needed for our business. Second would be the customer service and account management. I think they got too big too … Incentivized Helpful? JR Jesus Ramos III Director Chose Streams.AI by PanTerra We previously used Verizon for our business phones. we then had to seek additional services for additional features we were looking for. The need to use multiple companies made billing and customer support exhausting and cumbersome. Since switching to PanTerra Networks our … Incentivized Helpful? Randy Turnquist Manager Chose Streams.AI by PanTerra PanTerra Networks Customer service is the best. Incentivized Helpful? Verified User Executive Chose Streams.AI by PanTerra PanTerra Networks is much less expensive than other solutions. Our small business does not need all the features that other products offer. Incentivized Helpful? William Dennison Owner Chose Streams.AI by PanTerra Better price, better service Incentivized Helpful? Andrew S. Cho Managing Partner Chose Streams.AI by PanTerra Had several outages and price point per VOIP phone line was not competitive. Restricted use of proprietary phones was too limiting. Incentivized Helpful? Verified User Executive Chose Streams.AI by PanTerra PanTerra Streams was the best choice for us. We looked at about four companies, and their price was much better than the others. The platform is easier to use every day and fits what we need. Everyone at PanTerra Streams was kind and easy to work with, which made everything … Incentivized Helpful? Brad Tucker President Chose Streams.AI by PanTerra Everybody has phones. They all work. PanTerra Networks makes it easier to evaluate, implement and SUPPORT. Helpful? PR Peter Rizo CEO Chose Streams.AI by PanTerra Streams is very easy to use , the interface with windows is taskless and the mobile app works just fine as well. Texting is easy, just type message and send, you can also share files via text through web or the app itself . Monitor the trainees calls to make sure they are doing … Incentivized Helpful? Verified User Director Chose Streams.AI by PanTerra Panterra streams had the best value and offered free IP phones with a package. The 24/7 customer service support was hugely important to our team as well. Incentivized Helpful? Verified User C-Level Executive Chose Streams.AI by PanTerra Customers like the local Support Incentivized Helpful? Jay Cruzan Owner Chose Streams.AI by PanTerra PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, … Incentivized Helpful? MM Mike McLean President Chose Streams.AI by PanTerra PanTerra Networks is much more seamless and integrated than Adtran products. The Vonage products are very similiar to the Panterra telephony products. Panterra has a much better call & contact center application and better unified communications. The pricing for Panterra is … Incentivized Helpful? Verified User Administrator Chose Streams.AI by PanTerra We used 8x8 and that was not great. We just got away from another service that was kind of a nightmare last year. Incentivized Helpful?

Features

Streams.AI by PanTerra

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	Streams.AI by PanTerra 9.1 1 Ratings 10% above category average
High quality audio	9.11 Ratings
High quality video	9.11 Ratings

Screen Sharing

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	Streams.AI by PanTerra 8.2 1 Ratings 2% below category average
Calendar integration	8.21 Ratings
Meeting initiation	8.21 Ratings
Record meetings / events	8.21 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	Streams.AI by PanTerra 9.1 1 Ratings 17% above category average
User authentication	9.11 Ratings
Participant roles & permissions	9.11 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Streams.AI by PanTerra 9.5 4 Ratings 12% above category average
Hosted PBX	10.04 Ratings
Multi-level Interactive Voice Response (IVR)	8.53 Ratings
Directory of employee names	10.03 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Streams.AI by PanTerra 8.6 4 Ratings 1% above category average
Answering rules	10.04 Ratings
Call recording	10.03 Ratings
Call park	10.04 Ratings
Call screening	7.83 Ratings
Message alerts	8.62 Ratings
Business SMS/External Messaging	3.92 Ratings
Online Fax	9.13 Ratings
Voicemail Transcription	9.11 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Streams.AI by PanTerra 8.6 3 Ratings 1% below category average
Mobile app for iOS	10.03 Ratings
Mobile app for Android	7.31 Ratings

Unified Communications Platform and Collaboration

Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
	Streams.AI by PanTerra 8.5 4 Ratings 3% above category average
Centralized communications management	8.62 Ratings
Team messaging	7.33 Ratings
Team document sharing	9.11 Ratings
Call and meeting analytics	9.11 Ratings

Best Alternatives
	Streams.AI by PanTerra
Small Businesses	Broadvoice \| GoContact Score 9.1 out of 10
Medium-sized Companies	Webex Calling Score 8.8 out of 10
Enterprises	Webex Calling Score 8.8 out of 10
All Alternatives	View all alternatives

User Ratings
	Streams.AI by PanTerra
Likelihood to Recommend	7.9 (93 ratings)
Likelihood to Renew	9.6 (6 ratings)
Usability	7.4 (11 ratings)
Availability	9.1 (1 ratings)
Performance	9.1 (1 ratings)
Support Rating	8.8 (86 ratings)
Online Training	9.1 (1 ratings)
Implementation Rating	8.4 (79 ratings)
Configurability	9.1 (1 ratings)
Contract Terms and Pricing Model	9.1 (1 ratings)
Product Scalability	9.1 (1 ratings)
Vendor post-sale	9.1 (1 ratings)
Vendor pre-sale	9.1 (1 ratings)

User Testimonials
	Streams.AI by PanTerra
Likelihood to Recommend	PanTerra Networks One of the main draws of PanTerra Networks Streams is the unlimited calling, which was very enticing. We chose the platform over other models (per-call for example) because they simplified billing. While the video conferencing and messaging feel bare-bones or underdeveloped in comparison to other players in the market, the fact that the messaging is seamlessly integrated into the PBX makes it easy to use. The call routing systems are especially robust, which in the collections world is very important to be able to segment calls to different users. Incentivized Verified User Anonymous Read full review
Pros	PanTerra Networks Attended or un-attended answering of incoming calls Transfer calls to appropriate person Integrates with cell phones for always available Keeps a log of phone calls Allows me to use messaging on my phone system and desktop Allows me to manage user accounts Incentivized PR Pete Reynen General Manager Read full review
Cons	PanTerra Networks Integration with Gorgias software Accounting had asked me to mention the way the bills are shown in the invoices can be confusing as to how it is broken out and what each charge is for. She mentioned wishing it was a little more detailed. Virtual test environment would be nice. When testing if there is an outage or testing updates, it would be cool to either be able to hear what a customer would hear and make sure things are working in the system without interrupting customer service. This is small, but a feature that would be cool to utilize. Incentivized CN Chris Near Technology Analyst Read full review
Likelihood to Renew	PanTerra Networks In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing. Incentivized Herm Harrison Vice President Read full review
Usability	PanTerra Networks Streams.AI by PanTerra is a great reliable service and that's what I want it to be. It's accessible wherever I am or however I am working - which is perfect. I would rate Streams.AI by PanTerra more highly if it required less steps and operated more functions in the background. I don't need any extra windows to do anything if it's working in my phone or connected to my email. So fewer steps and faster usage would improve my rating. Incentivized Verified User Anonymous Read full review
Reliability and Availability	PanTerra Networks We have not experienced any outages or issues during business hours Incentivized Verified User Anonymous Read full review
Performance	PanTerra Networks Fantastic. Very happy!!! We love it and haven't had any issues. Incentivized Verified User Anonymous Read full review
Support Rating	PanTerra Networks Always available and quick to respond. The team is also very knowledgeable so no waiting for a fix or an answer. At times they just go in and fix the setting vs telling you how to do it and sending you on your way. It's also done via text so you don't need to drop your call or be on hold Incentivized TS Tammy Sabatini COO Read full review
Online Training	PanTerra Networks Everything was fantastic. Training was sufficient and everything was easy to use. It was provided on our schedule and was very clear. I did the training myself. Training person was very knowledgeable. We are very happy. Only two users. very happy very happy very happy very happy very happy very happy Incentivized Verified User Anonymous Read full review
Implementation Rating	PanTerra Networks The implementation was very smooth. They assisted in getting phones tied to the various lines and getting everything set up in the admin portal. It's been a few years since our implementation, but there were no issues at the time. Incentivized Verified User Anonymous Read full review
Alternatives Considered	PanTerra Networks PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience. Incentivized Jay Cruzan Owner Read full review
Contract Terms and Pricing Model	PanTerra Networks Best pricing available. VERY HAPPY. Has not increased much at all. Incentivized Verified User Anonymous Read full review
Scalability	PanTerra Networks We only have three phones and two users Incentivized Verified User Anonymous Read full review
Return on Investment	PanTerra Networks Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise We decreased our monthly expense for reliable service by several hundred dollars The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease. Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing Incentivized Verified User Anonymous Read full review
ScreenShots	Streams.AI by PanTerra Screenshots