We love Panterra!
January 26, 2023

We love Panterra!

Pete Reynen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Streams

Trust that they will do it right. It only took a very few days to complete everything about the onboarding and we were up and running. They even got us a smoking deal on the Polycom phones we use.
Panterra is our communication system between 2 locations and intraoffice and of course to our customers and vendors. We have 28 extensions, a paging system and a FAX machine that have all been integrated by Panterra. We are able to customize who can call internationally to control costs. Easily transfer calls between personnel and conduct conference calls.

Pros

  • Attended or un-attended answering of incoming calls
  • Transfer calls to appropriate person
  • Integrates with cell phones for always available
  • Keeps a log of phone calls
  • Allows me to use messaging on my phone system and desktop
  • Allows me to manage user accounts

Cons

  • If I had any complaint it might be that the admin requires some technical ability. If we don't use it regularly, we forget how to edit accounts. If it could be designed more user friendly to people that are not phone terminology savvy, it would be helpful
  • Since installing Panterra, phone communications take care of themselves. Management requirement is minimal. It just works! That saves me time for other issues on a daily basis.
  • No negatives!
  • It reduced our phone bill by 70%
  • Quick helpful onboarding by great people.
Support is available WHEN I need them. They never fail to answer within a minute or two. They always resolve the issue quickly. I can reach them by phone or chat in the app.
For most of our users, they use little of the available technology. The office manager and myself use it to the fullest. It allows me to receive calls when I'm out of the office or on the shop floor. I frequently send large files through email and they ware rejected for size, so I use the smartbox and it places the large files in the cloud and my recipient can download when they are ready.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

None worked as well as Panterra. Even Cisco was lacking in the features offered by Panterra.
JobBOSS, QuickBooks Desktop Enterprise, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Adobe Acrobat, Autodesk Fusion 360
I spent 2 years testing various VOIP services. All of them lacked the ability to actually do what they claimed. We had many crashes, failed calls, failed features. Immediately upon testing Panterra it was a hit! They did exactly what they claimed and offered more features than the other guys. All of it's listed features work well like conference calling, call forwarding, cell phone app, up time.

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