Item: PanTerra Networks
Rating: 8
Author: Tammy Sabatini

Overall Satisfaction with PanTerra Networks

Use Cases and Deployment Scope

We use it for our clients for inbound calls from them as well as their customers. We have special numbers assigned to each client so we can answer the phone based on the number dialed making it very customer oriented. We have the SMS enabled and use it on occasion, it's nice to have that way to connect with patients in a HIPAA compliant fashion. Before we had no way to communicate pictures with them. Initially we just answered the calls generically and now can address by the business name.

Pros and Cons

Pros

Support is very easy to use and connect with. And they are quick to help!
Setup was pretty quick and easy.
They offer month-to-month at a higher price but doesn't lock you into the contract year+.

Cons

Billing support is not easy to reach.
Being online and on app is a bit confusing. You have to set each to ring or not.
We would love if you could change the outbound caller ID faster than in settings. Like when you dial out.

Return on Investment

Decreased expenses
Better support
Easy to configure

Support Rating

Always available and quick to respond. The team is also very knowledgeable so no waiting for a fix or an answer. At times they just go in and fix the setting vs telling you how to do it and sending you on your way. It's also done via text so you don't need to drop your call or be on hold.

Implementation Rating

The implementation was relatively quick and easy. We did have to wait to have someone assigned which took longer that I was hoping. We were able to get the phone system up and running within a day. So there was no disruption or too many voicemails to answer.

Unified Communications

We have not used the messaging within our team as we already had a solution in place for that, we use Microsoft Teams. I would say we have been more productive because of the set numbers and no need for transfers within team members. We have not done the file sharing internally but have received a handful of patient messages with files attached.

Alternatives Considered

RingEX

First thing would be cost, Ring Central has a lot of bells and whistles which is nice, but we didn't use many of them so we were paying for things that were not needed for our business. Second would be the customer service and account management. I think they got too big too fast and could not service all their clients. We had been with them for almost 10 years.

Key Insights

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

Other Software Used

Microsoft Teams, Slack

Likelihood to Recommend

Very price competitive with almost all the same bells and whistles as competitors. We were able to get up and running pretty quickly which was good since our other contract was just about over. Porting the current numbers we owned went pretty smoothly. We use the softphone mostly so that is helpful for desk space and device upgrade costs.

Comments

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Tessa Chablais
(Vendor Representative) commented 6 months ago
Thanks so much Tammy Were glad to hear the transition went smoothly and that the platform is making your client communications more efficient. Well pass your feedback about billing and caller ID flexibility to our team.

Happy with the change