What users are saying about
7 Ratings
59 Ratings
7 Ratings
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Score 5.8 out of 100
59 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Rakuten Viber ranks higher in 2 feature sets: Call Management, Mobile apps

Call Management

6.6

CallHippo

66%
8.8

Rakuten Viber

88%
Rakuten Viber ranks higher in 5/5 features

Answering rules

6.8
68%
5 Ratings
8.6
86%
9 Ratings

Call recording

5.9
59%
5 Ratings
9.0
90%
9 Ratings

Call park

7.1
71%
5 Ratings
8.5
85%
4 Ratings

Call screening

N/A
0 Ratings
8.5
85%
9 Ratings

Message alerts

N/A
0 Ratings
9.5
95%
14 Ratings

Mobile apps

5.6

CallHippo

56%
10.0

Rakuten Viber

100%
Rakuten Viber ranks higher in 2/2 features

Mobile app for Android

5.6
56%
5 Ratings
10.0
100%
17 Ratings

Mobile app for iOS

N/A
0 Ratings
10.0
100%
17 Ratings

Cloud PBX

CallHippo

Feature Set Not Supported
N/A
8.9

Rakuten Viber

89%
Rakuten Viber ranks higher in 5/5 features

Hosted PBX

N/A
0 Ratings
8.6
86%
6 Ratings

Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
9.1
91%
8 Ratings

User templates

N/A
0 Ratings
8.6
86%
7 Ratings

Call reports

N/A
0 Ratings
9.5
95%
9 Ratings

Directory of employee names

N/A
0 Ratings
9.0
90%
8 Ratings

VoIP system collaboration

CallHippo

Feature Set Not Supported
N/A
9.2

Rakuten Viber

92%
Rakuten Viber ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
8.6
86%
13 Ratings

Audio conferencing

N/A
0 Ratings
9.1
91%
13 Ratings

Video screen sharing

N/A
0 Ratings
9.0
90%
5 Ratings

Instant messaging

N/A
0 Ratings
10.0
100%
9 Ratings

Attribute Ratings

  • Rakuten Viber is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

5.0

CallHippo

50%
5 Ratings
8.8

Rakuten Viber

88%
18 Ratings

Likelihood to Renew

7.3

CallHippo

73%
2 Ratings

Rakuten Viber

N/A
0 Ratings

Support Rating

1.0

CallHippo

10%
1 Rating
8.9

Rakuten Viber

89%
13 Ratings

Likelihood to Recommend

CallHippo

Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
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Rakuten Group

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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Pros

CallHippo

  • No positive sides at all.
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Rakuten Group

  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
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Cons

CallHippo

  • Waiting for iOS mobile app
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Rakuten Group

  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
Read full review

Pricing Details

CallHippo

Starting Price

Editions & Modules

CallHippo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional 5$

    Additional Details

    Rakuten Viber

    Starting Price

    $0.019 Per Minute

    Editions & Modules

    Rakuten Viber editions and modules pricing
    EditionModules
    USA$0.0191
    UK$0.0192

    Footnotes

    1. Per Minute
    2. Per Minute

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    CallHippo

    It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
    Read full review

    Rakuten Group

    No answers on this topic

    Support Rating

    CallHippo

    Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
    Read full review

    Rakuten Group

    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
    Read full review

    Alternatives Considered

    CallHippo

    All of them. This seemed to be the best until they got us down.
    Read full review

    Rakuten Group

    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Read full review

    Return on Investment

    CallHippo

    • Call to all countries supported making it easy to connect.
    • Last resort to make calls
    • Easy to use
    Read full review

    Rakuten Group

    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Read full review

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