What users are saying about
2 Ratings
46 Ratings
2 Ratings
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Score 1 out of 100
46 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

CallHippo

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.There is not a single scenario you can be happy with this organization who thrive on undeserved payments.
Ahmet Şener | TrustRadius Reviewer

Rakuten Viber

It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Filip Witkowski | TrustRadius Reviewer

Feature Rating Comparison

Call Management

CallHippo
1.0
Rakuten Viber
7.2
Answering rules
CallHippo
1.0
Rakuten Viber
8.5
Call recording
CallHippo
1.0
Rakuten Viber
8.1
Call park
CallHippo
1.0
Rakuten Viber
6.0
Call screening
CallHippo
Rakuten Viber
4.4
Message alerts
CallHippo
Rakuten Viber
8.7

Mobile apps

CallHippo
1.0
Rakuten Viber
9.2
Mobile app for Android
CallHippo
1.0
Rakuten Viber
9.2
Mobile app for iOS
CallHippo
Rakuten Viber
9.2

Cloud PBX

CallHippo
Rakuten Viber
8.1
Hosted PBX
CallHippo
Rakuten Viber
6.2
Multi-level Interactive Voice Response (IVR)
CallHippo
Rakuten Viber
8.8
User templates
CallHippo
Rakuten Viber
9.1
Call reports
CallHippo
Rakuten Viber
8.1
Directory of employee names
CallHippo
Rakuten Viber
8.3

VoIP system collaboration

CallHippo
Rakuten Viber
8.6
Video conferencing
CallHippo
Rakuten Viber
9.1
Audio conferencing
CallHippo
Rakuten Viber
9.1
Video screen sharing
CallHippo
Rakuten Viber
7.5
Instant messaging
CallHippo
Rakuten Viber
8.8

Pros

CallHippo

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada | TrustRadius Reviewer

Rakuten Viber

  • Viber is mostly used for communicating outside of the office between me and my peers.
  • Video, audio, and text are all great parts of the dialogue.
  • One of the most significant and useful features of Viber is the ability to share small-size documents.
  • I love the way applications are integrated.
Elias Hossain Biplob | TrustRadius Reviewer

Cons

CallHippo

  • Hidden charges.
  • Not delivering the basic services promised.
  • No refunds if you are unhappy.
  • Very suspicious modes of operating.
Ahmet Şener | TrustRadius Reviewer

Rakuten Viber

  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
Tigran Petrosyan | TrustRadius Reviewer

Likelihood to Renew

CallHippo

CallHippo 1.0
Based on 1 answer
We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.
Ahmet Şener | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Support Rating

CallHippo

CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
Ahmet Şener | TrustRadius Reviewer

Rakuten Viber

Rakuten Viber 8.0
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Alternatives Considered

CallHippo

In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.
Ahmet Şener | TrustRadius Reviewer

Rakuten Viber

Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
Anonymous | TrustRadius Reviewer

Return on Investment

CallHippo

  • Nice product for business communication
David Rabada | TrustRadius Reviewer

Rakuten Viber

  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
Liz Wade | TrustRadius Reviewer

Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$

CallHippo Editions & Modules

Additional Pricing Details

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rakuten Viber Editions & Modules

Edition
USA$0.0191
UK$0.0191
  1. Per Minute
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallHippo
1.0
Rakuten Viber
8.2

Likelihood to Renew

CallHippo
1.0
Rakuten Viber

Support Rating

CallHippo
1.0
Rakuten Viber
8.0

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