CallHippo vs. Rakuten Viber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHippo
Score 7.4 out of 10
N/A
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes. The CallHippo platform allows deployment of a flexible telephony network, wherever an…N/A
Rakuten Viber
Score 7.8 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Pricing
CallHippoRakuten Viber
Editions & Modules
No answers on this topic
USA
$0.019
Per Minute
UK
$0.019
Per Minute
Offerings
Pricing Offerings
CallHippoRakuten Viber
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$5 Per NumberNo setup fee
Additional Details
More Pricing Information
Community Pulse
CallHippoRakuten Viber
Top Pros
Top Cons
Features
CallHippoRakuten Viber
Call Management
Comparison of Call Management features of Product A and Product B
CallHippo
6.9
5 Ratings
19% below category average
Rakuten Viber
9.3
15 Ratings
11% above category average
Answering rules7.15 Ratings9.59 Ratings
Call recording6.15 Ratings9.79 Ratings
Call park7.35 Ratings8.84 Ratings
Call screening00 Ratings8.89 Ratings
Message alerts00 Ratings9.814 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallHippo
5.4
5 Ratings
40% below category average
Rakuten Viber
10.0
18 Ratings
21% above category average
Mobile app for Android5.45 Ratings10.017 Ratings
Mobile app for iOS00 Ratings10.017 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallHippo
-
Ratings
Rakuten Viber
9.5
13 Ratings
17% above category average
Hosted PBX00 Ratings9.56 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.78 Ratings
User templates00 Ratings8.87 Ratings
Call reports00 Ratings9.89 Ratings
Directory of employee names00 Ratings9.78 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallHippo
-
Ratings
Rakuten Viber
9.5
13 Ratings
16% above category average
Video conferencing00 Ratings9.513 Ratings
Audio conferencing00 Ratings9.713 Ratings
Video screen sharing00 Ratings9.05 Ratings
Instant messaging00 Ratings10.09 Ratings
Best Alternatives
CallHippoRakuten Viber
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallHippoRakuten Viber
Likelihood to Recommend
5.5
(5 ratings)
9.6
(18 ratings)
Likelihood to Renew
8.9
(2 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
9.4
(7 ratings)
User Testimonials
CallHippoRakuten Viber
Likelihood to Recommend
CallHippo
Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
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Rakuten Group
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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Pros
CallHippo
  • No positive sides at all.
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Rakuten Group
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
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Cons
CallHippo
  • Waiting for iOS mobile app
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Rakuten Group
  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
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Likelihood to Renew
CallHippo
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
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Rakuten Group
No answers on this topic
Support Rating
CallHippo
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
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Rakuten Group
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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Alternatives Considered
CallHippo
All of them. This seemed to be the best until they got us down.
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Rakuten Group
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
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Return on Investment
CallHippo
  • Call to all countries supported making it easy to connect.
  • Last resort to make calls
  • Easy to use
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Rakuten Group
  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
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ScreenShots