CallHippo vs Rakuten Viber

Likelihood to Recommend

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.There is not a single scenario you can be happy with this organization who thrive on undeserved payments.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.

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Filip Witkowski

Web Developer

TMP WorldwideMarketing and Advertising, 501-1000 employees

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Feature Rating Comparison

CallHippo

Rakuten Viber

Answering rules

Call recording

Call park

Call screening

Message alerts

CallHippo

Rakuten Viber

Mobile app for Android

Mobile app for iOS

CallHippo

Rakuten Viber

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

CallHippo

Rakuten Viber

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Pros

Affordable
Great Features
Quality Voice
Good customer support

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David Rabada

Marketing Manager

a.b.e.® Construction Chemicals (PTY) LTDConstruction, 201-500 employees

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Viber is mostly used for communicating outside of the office between me and my peers.
Video, audio, and text are all great parts of the dialogue.
One of the most significant and useful features of Viber is the ability to share small-size documents.
I love the way applications are integrated.

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Elias Hossain Biplob

Co Administrator

Silver Sky Air ServiceLeisure, Travel & Tourism, 11-50 employees

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Cons

Hidden charges.
Not delivering the basic services promised.
No refunds if you are unhappy.
Very suspicious modes of operating.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
It contains enormous amounts of adds.
There is file sharing limit.

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Tigran Petrosyan

Risk Management Specialist

ACBA-CREDIT AGRICOLE BANKBanking, 5001-10,000 employees

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Likelihood to Renew

CallHippo 1.0

Based on 1 answer

We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

CallHippo 1.0

Based on 1 answer

Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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Rakuten Viber 8.0

Based on 13 answers

I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.

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Victoria L.

Graduate Teaching Assistant

Kansas State UniversityHigher Education, 10,001+ employees

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Alternatives Considered

In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.

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Verified User

Manager in Marketing

Computer Software Company, 11-50 employees

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Return on Investment

Nice product for business communication

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David Rabada

Marketing Manager

a.b.e.® Construction Chemicals (PTY) LTDConstruction, 201-500 employees

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Viber saves me financially since I am now able to communicate with my international clients for free.
Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.

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Liz Wade

Photographer

Liz Wade PhotographyPhotography, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

5$

CallHippo Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rakuten Viber Editions & Modules

Edition

USA	$0.019¹
UK	$0.019¹

Per Minute

Additional Pricing Details

—

Rating Summary

CallHippo

Rakuten Viber

CallHippo

Rakuten Viber

CallHippo

Rakuten Viber

Likelihood to Recommend

CallHippo

Rakuten Viber

Feature Rating Comparison

Answering rules

Call recording

Call park

Call screening

Message alerts

Mobile app for Android

Mobile app for iOS

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Pros

CallHippo

Rakuten Viber

Cons

CallHippo

Rakuten Viber

Likelihood to Renew

CallHippo

Rakuten Viber

Support Rating

CallHippo

Rakuten Viber

Alternatives Considered

CallHippo

Rakuten Viber

Return on Investment

CallHippo

Rakuten Viber

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CallHippo Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rakuten Viber Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison