CallMiner Eureka vs. Fireflies.ai

Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It does the job really well. They were one of the first on the scene and have continually improved overtime. It's crazy affordable, I'm always surprised when I see the $5 monthly charge compared to other apps I pay more for and use a lot less.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Intent scoring
• Custom User Dashboards
• Drill down to each touchpoint experience

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Helps in transcription & take notes.
• Listening to the meeting is very easy.
• Can be integrated into other various software.
• They also provide the option to download the meeting and the option to like & dislike the recording.
• And I love their soundbites features which I can use to highlight the specific part of the recording for future use.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Admin tools such as integration/ingestion tracking.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Would love to see the formatting of the summary when I download it look better. The headers are usually far too large and I end up reformatting each summary into my preferred format, layout font, etc. If there’s a way for me to preload, what my preferences are, that would be fantastic so I get a fully complete document without having to do much manipulation after the fact.
• I have my settings, correct but Fireflies.ai doesn’t always attend every Zoom meeting or every teams meeting. It does about 90% of the time, but there is a 10% failure rate which causes us a huge problem for me.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Given that I work in sales, it is one of the must have tools for the sales team. It helps us understand and review our calls anytime, anywhere. Access to the recording is easy for sales agent as well the team. Summary and transcription saves the time and manual work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We have not yet had to contact support for our Eureka service.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Fireflies.ai is made for meetings — that’s its main function — so it doesn’t include fancy features like video editing. If you need to record a podcast, it’s better to use Descript. Google Cloud is a good choice if you already have an audio file and need a very detailed transcription. Fireflies not only helps with transcription, but also with summarization and distribution. So while all three tools offer similar features, if you need a meeting copilot, Fireflies performs better.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Easy to engage with customers.
• Effective project communication platform.
• Easy to provide reports and also manage contacts list.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The cost is very affordable and getting ROI for it happens within the first meeting.
• My clients appreciate the quick turn on having an action plan in place for them.
• I like having a catalog of meetings I can reference to see the client improvements.