CallTrackingMetrics vs. Cisco Finesse
CallTrackingMetrics vs. Cisco Finesse
Product | Rating | Most Used By | Product Summary | Starting Price |
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CallTrackingMetrics | Small Businesses (1-50 employees) | CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing. | $79 per month | |
Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A |
CallTrackingMetrics | Cisco Finesse | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | All plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts perfect for agencies and multi-location businesses. Discounts of up to two months free for annual agreements. | — | ||||||||||||||
More Pricing Information |
CallTrackingMetrics | Cisco Finesse | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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CallTrackingMetrics | Cisco Finesse | |
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Small Businesses | Invoca Score 9.2 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Revenue.io Score 8.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Revenue.io Score 8.5 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CallTrackingMetrics | Cisco Finesse | |
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Likelihood to Recommend | 10.0 (9 ratings) | 8.5 (6 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
CallTrackingMetrics | Cisco Finesse | |
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Likelihood to Recommend | CallTrackingMetrics, LLC | Cisco |
Pros | CallTrackingMetrics, LLC | Cisco |
Cons | CallTrackingMetrics, LLC | Cisco |
Support Rating | CallTrackingMetrics, LLC No answers on this topic | Cisco |
Alternatives Considered | CallTrackingMetrics, LLC | Cisco |
Return on Investment | CallTrackingMetrics, LLC | Cisco |
ScreenShots | CallTrackingMetrics Screenshots |