What users are saying about
12 Ratings
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Score 9.2 out of 100
16 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

CallTrackingMetrics

[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.
Anonymous | TrustRadius Reviewer

FreeConferenceCall.com

I think that FreeConferenceCall.com is well suited for anyone, really. They do a great job at providing options for all types of scenarios-from basic phone calls to now offering the video conference. The only time I think that it might not be as advantageous to use is when there are only 2 people that are needing to connect-in that case it's just as easy to direct dial
Amy O'Day | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CallTrackingMetrics
FreeConferenceCall.com
9.0
Hosted PBX
CallTrackingMetrics
FreeConferenceCall.com
9.7
Multi-level Interactive Voice Response (IVR)
CallTrackingMetrics
FreeConferenceCall.com
10.0
User templates
CallTrackingMetrics
FreeConferenceCall.com
7.5
Call reports
CallTrackingMetrics
FreeConferenceCall.com
8.7

Call Management

CallTrackingMetrics
FreeConferenceCall.com
8.3
Answering rules
CallTrackingMetrics
FreeConferenceCall.com
8.0
Call recording
CallTrackingMetrics
FreeConferenceCall.com
9.3
Call park
CallTrackingMetrics
FreeConferenceCall.com
8.0
Call screening
CallTrackingMetrics
FreeConferenceCall.com
8.0
Message alerts
CallTrackingMetrics
FreeConferenceCall.com
8.0

VoIP system collaboration

CallTrackingMetrics
FreeConferenceCall.com
8.8
Video conferencing
CallTrackingMetrics
FreeConferenceCall.com
8.5
Audio conferencing
CallTrackingMetrics
FreeConferenceCall.com
9.5
Video screen sharing
CallTrackingMetrics
FreeConferenceCall.com
8.6
Instant messaging
CallTrackingMetrics
FreeConferenceCall.com
8.5

Mobile apps

CallTrackingMetrics
FreeConferenceCall.com
10.0
Mobile app for iOS
CallTrackingMetrics
FreeConferenceCall.com
10.0
Mobile app for Android
CallTrackingMetrics
FreeConferenceCall.com
10.0

Pros

CallTrackingMetrics

  • Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software.
  • Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization.
  • Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate.
  • Cost is well worth what you get from the software.
Anonymous | TrustRadius Reviewer

FreeConferenceCall.com

  • Clear calls, it is easy to hear no matter how many participants are on the call.
  • Does not kick participants off, we have up to 40 people on the call and it works fine.
  • Easy to remember, the phone number and code is the same so it is easy for staff to recall.
  • No busy signals, we can always get through to set up call.
Leslie Fusaro | TrustRadius Reviewer

Cons

CallTrackingMetrics

  • Can get pricy.
  • More complex integrations may need professional services.
  • No push notifications for incoming SMS on mobile app (non agent).
Marvin Leininger | TrustRadius Reviewer

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CallTrackingMetrics

No score
No answers yet
No answers on this topic

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Usability

CallTrackingMetrics

No score
No answers yet
No answers on this topic

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Support Rating

CallTrackingMetrics

No score
No answers yet
No answers on this topic

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 3 answers
I didn't have to reach out for support that often - but when I did, I got prompt clear responses.
Michelle Braun | TrustRadius Reviewer

Implementation Rating

CallTrackingMetrics

No score
No answers yet
No answers on this topic

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Alternatives Considered

CallTrackingMetrics

CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.
Earl Minney | TrustRadius Reviewer

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

Return on Investment

CallTrackingMetrics

  • Fits nicely into the % of budget dedicated to Analytics
  • CallTrackingMetrics is our system of truth for source of calls for Local Service business
  • CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor
Christopher R. Chaput | TrustRadius Reviewer

FreeConferenceCall.com

  • It was free so cost was good.
  • Lacks features we needed.
  • We now prefer Zoom which has apps, features and more we need.
Anonymous | TrustRadius Reviewer

Screenshots

FreeConferenceCall.com

Pricing Details

CallTrackingMetrics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

CallTrackingMetrics Editions & Modules

Edition
Business Plan$391
Marketing Plan$991
Contact Center Plan$2991
  1. per month
Additional Pricing Details
All plans include unlimited users at no extra cost, while Marketing and Contact Center plans also include free unlimited sub-accounts perfect for agencies and multi-location businesses. Discounts up to 15% off for annual agreements.

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConferenceCall.com Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallTrackingMetrics
9.3
FreeConferenceCall.com
8.0

Likelihood to Renew

CallTrackingMetrics
FreeConferenceCall.com
10.0

Usability

CallTrackingMetrics
FreeConferenceCall.com
10.0

Support Rating

CallTrackingMetrics
FreeConferenceCall.com
9.5

Implementation Rating

CallTrackingMetrics
FreeConferenceCall.com
10.0

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